Enterprise Rent-A-Car

Reviews

• AL

  April Lawson

  1 day ago
  1.0
  DO NOT RENT FROM THIS LOCATION!!! To make a long story short. I rented a vehicle from this location. About a week later, I arrived to work one day and noticed that the trim of the drivers side door had came off. I immediately called Enterprise. I spoke with Braxton and I explained to him. I asked him if I needed to return the vehicle now and will it be considered as damaged (so that I would know how to proceed) he acted clueless so I asked him if I could send him pictures because I didn’t want any surprise fees in the end. He texted me his number and said if there was an issue that he would let me know. I sent in pictures. Hours passed and I didn’t hear anything. I called just to be sure. Braxton told the representative to tell me that he was busy but it was ok. Something didn’t sit well with me. I later that evening went by the store. Braxton didn’t come out, I spoke with Lauren and explained to her what happened and the pictures I sent Braxton. Lauren and I looked at the vehicle and she stated “ oh that’s fine, as a matter of fact I’m sure we have an extra piece in the back. Plus if Braxton didn’t say anything it’s definitely ok” After reassurance, I left. Return the car about a week and a half later I finally meet BRAXTON. Remind him of everything. We go look at the vehicle and he immediately says “ oh that’s damaged and your insurance will have to pay $500! I’m like I know you’re lying after all I’ve done the past week to assure there was no issue.He claims that Lauren didn’t know what she was talking about and that she is new and he would get on to her. I explained he should have told me that after all the contacting that I did to assure that this wouldn’t happen, that was his responsibility.He said the car is damaged and can’t be rented out while like that BUT, HE NEVER TOLD ME TO RETURN IT, NEVER REACHED OUT TO ME AND THEY EVEN CALLED AND TOOK MY PAYMENT OVER THE PHONE TO KEEP RENEWING! He saw the pictures that I sent and NEVER stated that it was damaged and even let me continue to rent it but now that I’m returning he says he can’t rent it out. Make that make sense! He debited my card for over $300 for a $20 part that he looked up and showed me! I could have easily gotten the part and SNAPPED it back on had I know this. I’ve contacted customer complaints multiple times and have not gotten a response. I’ve tried to reach Jasmine (area manager) and no response yet. I haven't even received a final receipt nor anything showing detailed damages but my money is missing off my card! That’s not how you do business and these people took my money off my card fraudulently. STAY AS FAR AWAY FROM THIS LOCATION AS POSSIBLE! THEY WILL MISLEAD, LIE AND STEAL FROM YOU! Hopefully the other locations aren’t like this but I will never rent from an Enterprise again and I will be filing suit! THEY DESERVE NO STARS BUT I HAD TO GIVE AT LEAST ONE STAR
• GB

  Gary Boteler

  1 day ago
  1.0
  I rented a car in Covington, Georgia. The local staff were wonderful to deal with. I had a horrible experience with the 800 number and corporate staff. I called the 800 number and reserved a car at the Covington location. I was told it would be ready to pick up in 15 minutes. When I arrived at the Covington location, they said the car I reserved was not there, they were waiting on cars to come in, but did not currently have anything I could rent. I was lied to by Enterprise corporate. I ultimately was able to get a car and the local staff were incredible, but Enterprise corporate cannot be trusted.
• KO

  Kelly O

  Nov 11, 2025
  5.0
  I was visiting Atlanta from Dallas and ran into issues getting a rental car at the airport — vehicles were unavailable due to some ongoing local circumstances. My uncle, who lives nearby, referred me to this location, and I’m so glad he did. I called on Saturday morning (11/8/25), and the gentleman who answered was extremely helpful. Within minutes, he set up my reservation, and the pickup process was smooth and hassle-free. Returning the car on Monday (11/10/25) was just as easy. The two guys at the counter were friendly, efficient, and made the checkout process seamless. I truly appreciate the excellent service from the entire team. I’ll definitely recommend this location to anyone looking to rent a car in Covington — and I’ll be using them again in the future.
• JB

  Josiah Burno

  Nov 5, 2025
  5.0
  Great team at this enterprise. Was stressed about rentals and they were able to calm my nerves and work with me. Great assistance and attitudes all around Shoutout to Ron! Who was my aid
• JA

  JC Atlanta

  Oct 26, 2025
  1.0
  Verbal Abuse, Voided Contract, and Zero Accountability I wish I could give zero stars. On October 17, 2025, I experienced the worst customer service of my life at this location. What Happened: I arrived to pick up my reserved SUV. After signing the rental agreement (RA#12JY58) and paying $354.84, I provided feedback about poor service from Assistant Manager Lauren Rivers, who was wearing a shirt that read "I care 0%" - which proved accurate. Manager Braxton Hale became hostile when I commented that poor service culture "filters down from management." Despite having a signed, paid contract, he asked if I still wanted the vehicle. I said "Yes, I want it." He then deliberately refused, stating "I'm pulling it." In the parking lot, Mr. Hale called me an "asshole" TWICE. He then sarcastically told me to "take business cards for all my friends" and to "find somewhere else to rent." I guess Mr. Hale thinks it's easier to find good customers than to keep the ones you already have. The Aftermath: When I filed a complaint, my future reservation was cancelled in retaliation. Regional Manager Jasmine Dankins conducted an investigation but: Cameras have no audio (can't prove verbal abuse) Indoor witnesses were asked about outdoor incidents (flawed methodology) Mr. Hale denied everything Staff claimed I was the problem I was characterized as "unruly" for providing customer feedback The Resolution: Enterprise offered $80.62 financial compensation but: No acknowledgment that verbal abuse is unacceptable No accountability for the manager No recognition that customer feedback isn't "unruly" My 26 years as a State of Georgia Peace Officer were given no weight My Decision: I cancelled both of my future reservations and took my business to Avis. I will not patronize a location where: Managers verbally abuse customers Signed contracts are voided based on personal feelings Customer feedback is called "unruly" Staff face zero consequences for unprofessional conduct As a 26-year peace officer in Covington, I cannot support a business that treats customers this way. I am going where I am treated best. If you value respect and professionalism, rent elsewhere. Details: Manager: Braxton Hale Assistant Manager: Lauren Rivers Regional Manager: Jasmine Dankins Date: October 17, 2025 RA#12JY58 Case #1356195 I rented from Avis instead. P.S. I have already contacted Enterprise through proper channels (Case #1356195, filed October 21, 2025) and communicated directly with Regional Manager Jasmine Dankins. The issues of verbal abuse, voided contracts, and characterization of customer feedback as 'unruly' behavior have been documented. This review stands as a public record for other customers to be informed.

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