Safelite AutoGlass

Reviews

• TT

  torri thornton

  1 day ago
  1.0
  had a windshield repaired by Safelite back in September, and thanks to the constant temperature swings over the winter, the crack started spreading again. Since the repair supposedly came with a warranty, I called expecting a simple follow‑up fix. At no point was I ever told that Safelite refuses to repair the same spot twice and automatically pushes you into a full replacement instead. I only found out when I suddenly received an email and text saying my replacement glass had been ordered — for an appointment I believed was for a repair. When I called to clarify, I learned they had reopened my original insurance claim without my consent, which meant I’d now be responsible for my deductible. My deductible is high, so it was cheaper to self‑pay. I asked them to cancel the insurance appointment, and I booked a new one online with my credit card. Instead of canceling the original appointment, they simply changed the date, which made no sense and honestly made me wonder if they get some kind of commission for keeping claims open. On the day of the appointment, they asked to come early. I rearranged my work schedule to accommodate them — only for the technician to show up with a windshield that was visibly scratched. He told me I’d have to reschedule because they needed to order another one. So I took time off work for absolutely nothing. I rescheduled for the following Tuesday and again rearranged my schedule because it was raining and the work couldn’t be done outside. At 7 AM that morning, they called asking to come early again, which I couldn’t do. Then they informed me I suddenly had a $100 balance due. I had already paid in full, and there was no balance when the first technician came out. The representative couldn’t explain the charge and seemed to imply it was because of the reschedule — even though the reschedule was 100% their fault due to the scratched glass. I told him I wasn’t paying another cent and asked him to at least check the glass before coming out. I called the 800 number when they opened, and they also couldn’t give me a valid reason for the extra charge. Around 10 AM, the technician called to tell me the new glass — the replacement for the scratched one — arrived cracked. Not scratched this time. Cracked. Two defective windshields in a row. Either their quality control is nonexistent or the glass is being mishandled, but either way it’s unacceptable. He said his manager would call me right back to reschedule. An hour passed with no call. At that point, I called the 800 number again and canceled everything. My windshield crack isn’t spreading, and after all this nonsense, it’s simply not worth the hassle. Between the misinformation, the unauthorized insurance claim reopening, the defective glass twice, the unexplained $100 charge, and the repeated inconvenience of rearranging my work schedule for appointments that never happened, I cannot recommend Safelite to anyone. If you do use them, inspect your glass thoroughly before installation because clearly something is very wrong with their quality control — whether at the manufacturer or on Safelite’s end.
• SR

  Sharon Ritchey

  6 days ago
  1.0
  The worst experience of all time, Safelite Conyers, GA. It all started when they called one day before the first scheduled appointment to tell me they didn't have the windshield yet. OK, no problem, we scheduled for a week later. The location is an hour and a half away, outside of Atlanta, so I gave myself 2 hours to get there. As usual, I hit traffic, and Waze said I would be 10 minutes late. I tried to call them to let them know, and I couldn't get to that location directly; I only had the 800 number to call. I showed up 10 minutes late, and they told me that since I was late, they started on another vehicle, which I understand, as they did not have an appointment. They didn't know whether they could FIT me in today, and if they did, it could be several hours. I will tell everyone that they have no care for customer experience. Really, could they have waited 10-15 minutes before giving my appointment to someone who did not have one????? So frustrating.
• JR

  Jason R.

  6 days ago
  5.0
  Of course I was not thrilled to have to replace my windshield after the tiniest of rocks made a small crack that spread extensively. I received a 1pm appointment time and within 5 minutes of that time, my vehicle was pulled into a bay. After about 2 hours, they were done and it was like it never happened. The office staff and tech were both professional and friendly. If I need their service again, I'll choose this location.
• NC

  n corbett

  Apr 21, 2026
  1.0
  While the work on the windshield was acceptable, the technician crashed his van through my landscaping and I to a tree. I have spent 3 months trying to get reimbursed for the damaged by working with the local mgr and customer service to no avail
• MD

  Megan Drake

  Apr 9, 2026
  1.0
  Was told to bring in our car anytime and the. When we got there they said we should’ve been there before 9:30. So we scheduled an appointment for the following day at 9:30 for drop. They call midway thru the day and say they can’t look at our car until Saturday which would be 2 days later since we didn’t have an appointment even though we scheduled it in person. Came to pick up our car and it didn’t look like they even looked at it.