Safelite AutoGlass

Reviews

• HR

  Hunter Roop

  3 days ago
  1.0
  I booked my service for today (2/6/26) for a window from 1 pm - 6 pm at my work location. Anthony was the technician assigned to my work order. Anthony never showed up, and there was no advanced communication regarding delays. So, I sat in my car for 1.5 hours after I got off work, only for Safelite to no call, no show. That's about as bad as it gets. What else is there to say?
• DM

  Deidra McCoy

  Feb 2, 2026
  1.0
  I have used safelie in the past but this time I had a very bad experience. First of all my appointment was at 1pm But the tech called to come at 12:15. Then the service he performed did not look like he completed the service. I am highly disappointed and I would like management to refund my money and call me to discuss in detail.
• DH

  David Hagan

  Jan 30, 2026
  1.0
  Safelite gives terrible service! They gave me an appointment window today of 8 AM to 1 PM. Of course, I had to completely rearrange my day and did not hear anything from anybody until 1:30 when the technician texted me to tell me he would be here at almost 2 o'clock. When I asked for the reason for the delay, he said that his boss didn't let him out of the meeting this morning until 11 AM. Shouldn't someone have called me to give me an update. I will never do business with this company again! I advise that you stay away!
• LM

  Lee Mckay

  Jan 12, 2026
  1.0
  Today, I was scheduled to have a mobile technician repair a crack in my windshield. The time window provided was 1:00–6:00 PM. At 2:40, I received a call stating the technician would notify me when he was en route. I left work early specifically to ensure my vehicle was at my apartment during the window Safelite provided. I waited for hours with no update until 5:30, when I was informed he was still working and had another client before me. At 6:30—already past the promised timeframe—the technician finally texted that he was on his way. Shortly after, he contacted me again to ask if I lived in an apartment. I confirmed, and he then told me he had the wrong address and that I would need to reschedule. This is completely unacceptable. My time was wasted, and I rearranged my day for an appointment that Safelite failed to execute due to their error. I entered the correct address, which is only 14 minutes away. The technician was already late, and the handling of this entire appointment was unprofessional and poorly managed. I am extremely dissatisfied with this experience and cannot recommend this location to anyone.
• KP

  Katherine Patino

  Jan 8, 2026
  1.0
  As someone who has worked across multiple industries, I make a point to leave positive reviews whenever possible. If you review my history, you will see that it is extremely rare for me to leave feedback like this. Unfortunately, this issue has been ongoing since September 23. Today, after my fiancé had to call again to request an update, we were informed that the part needed to complete the repair covered under our extended warranty is still not in. As with previous updates, we were told it should arrive within three days and that the repair should be completed next week. Given the repeated delays and lack of follow-through, I will be updating a detailed follow-up review once this timeline passes and will also share it via other public outlets. If the repair is not completed as stated, I will proceed with filing a complaint with the BBB and Georgia Attorney General for Consumer Protection Division, dispute the charge with our credit card company and just to make the best out of my work benefits, I will also use my legal plan and get representation involved if Safelite don’t correct the situation. We extended patience and understanding to the store manager, Gerald, when he was newly appointed as General Manager, and again during the holiday season. However, at this point, this matter needs to be resolved because there’s two things that was left in 2025; my last name and my patience for safelite taking my fiancé’s kindness and patience for granted. Based on comments made on site on the November 10th appointment by one of the technicians (unfortunately, none of them wear name tags), it appears the prolonged delays and poor service may be related to the fact that we initially paid out of pocket rather than going through insurance. As a result, the store is now correcting its own error out of their own pockets rather than billing the insurance company. Please inform Gerald that I hope he follows through on the commitment he made to my fiancé and completes the outstanding work orders for our car. Out of kindness, I will black out the technicians picture and name because I’m pretty sure the first one learned from his mistake and the second one was just trying to fix the other guys mistake. However, the shop failed to order the correct part, which according to today’s phone call with Gerald, it’s supposed to be in “next week”.