Safelite AutoGlass

Reviews

• KP

  Katherine Patino

  4 days ago
  1.0
  As someone who has worked across multiple industries, I make a point to leave positive reviews whenever possible. If you review my history, you will see that it is extremely rare for me to leave feedback like this. Unfortunately, this issue has been ongoing since September 23. Today, after my fiancé had to call again to request an update, we were informed that the part needed to complete the repair covered under our extended warranty is still not in. As with previous updates, we were told it should arrive within three days and that the repair should be completed next week. Given the repeated delays and lack of follow-through, I will be updating a detailed follow-up review once this timeline passes and will also share it via other public outlets. If the repair is not completed as stated, I will proceed with filing a complaint with the BBB and Georgia Attorney General for Consumer Protection Division, dispute the charge with our credit card company and just to make the best out of my work benefits, I will also use my legal plan and get representation involved if Safelite don’t correct the situation. We extended patience and understanding to the store manager, Gerald, when he was newly appointed as General Manager, and again during the holiday season. However, at this point, this matter needs to be resolved because there’s two things that was left in 2025; my last name and my patience for safelite taking my fiancé’s kindness and patience for granted. Based on comments made on site on the November 10th appointment by one of the technicians (unfortunately, none of them wear name tags), it appears the prolonged delays and poor service may be related to the fact that we initially paid out of pocket rather than going through insurance. As a result, the store is now correcting its own error out of their own pockets rather than billing the insurance company. Please inform Gerald that I hope he follows through on the commitment he made to my fiancé and completes the outstanding work orders for our car. Out of kindness, I will black out the technicians picture and name because I’m pretty sure the first one learned from his mistake and the second one was just trying to fix the other guys mistake. However, the shop failed to order the correct part, which according to today’s phone call with Gerald, it’s supposed to be in “next week”.
• BC

  Bruce “Bruce1P” Cope

  6 days ago
  3.0
  Simply stated……..the customer service model for Safelite is a frustrating loop of AI responses that leaves the customer feeling abandoned. If things go well you like them when it goes poorly you’re set adrift!
• SR

  Scottie Royster

  Jan 5, 2026
  5.0
  Satellite did an excellent job of installing my window on my Bronco I highly recommend them. The tech was prompt and professional.
• MF

  Mike Frye

  Dec 29, 2025
  5.0
  My service was outstanding as I had to reschedule for same day service at the shop. Jonathan was extremely helpful and professionally adept. I would definitely use them in the future! Sing the jingle!😆
• JF

  John Ford

  Dec 28, 2025
  5.0
  It’s just like the commercials, you call and they can get you scheduled to come out and replace your windshield in a timely manner. My technician was really knowledgeable and did great work .

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