Business Details
About
Auto Body ShopAuto Repair ShopAuto Body RepairAuto Dent Removal ServiceJoe Hudson's Collision Center
Joe Hudson’s Collision Center specializes in high-quality auto body and collision repair services, leveraging state-of-the-art technology and skilled technicians to ensure vehicles are restored to factory standards. Our locations offer a comprehensive range of services, including body paint, structural repairs, and a lifetime warranty on metalwork. Since 1989, Joe Hudson's Collision Center has been recognized for our commitment to excellence, providing manufacturer-approved parts for a wide variety of vehicles while ensuring long-term reliability and performance.
Details
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.6
380 reviews
5 stars
320
4 stars
24
3 stars
7
2 stars5
1 star
24
What are people saying?
AI-generated from recent customer reviews
Communication
Customers reported inconsistent and poor communication regarding repair status, with some receiving conflicting information.
Repair Quality
While many customers praised the quality of repairs, there were notable complaints about improper repairs and issues persisting after service.
Timeliness
Several reviews highlighted significant delays in repair timelines, with some customers experiencing extended wait times beyond initial estimates.
Customer Service
The staff was frequently described as friendly and professional, although some customers reported negative experiences with specific employees.
- JSJames SamsonDec 17, 20252.0TL;DR: if you want to experience delays or extra costs with your repair, want improperly and sloppily completed repairs, receive poor communications regarding the repair status/process, then THIS is the repair shop for you. If you foolishly want repairs done right the first time AND in a timely manner then I’d go elsewhere. This whole repair process had been a fiasco. My initial estimate indicated the repair would take 8 days and was going cost around $4000. There was delay after delay after delay which prolonged the process out to 14 days. Some of the delays were due to delays in receiving parts. Some of the delayed parts were required as their "highly skilled technicians" broke them, like clips, while either disassembling or reassembling the vehicle. They don't seem to have any of these parts on hand or placed an anticipatory order for any, just in case they break. To top all of this off the repairs weren’t done well and had "corrections" that needed to be done. The bumper cover space panel was still unattached on the passenger side, the front bumper molding didn’t line up with the fenders (too far out on the passenger side and equally too far in on the driver side). I pointed this out in the parking lot when I picked up my truck, and was told it would take a few hours, maybe half a day to fix. The corrections took more than 2 days to complete and it was still misaligned on the passenger side, the driver side was fixed and is aligned properly, and everything else was attached. The reasoning I got for this was “we can only work with what we’re given.” As if the improper alignment was due to receiving a bad part or that the parts were poorly made. Placing blame anywhere but on their “highly trained” technicians. Communications regarding the repair progress/status were sloppy, confusing and conflicting. I’d get texts indicating on the status of the repair or expected date of completion. Then I’d get a phone call (live person) which contradicted the text messages and was told don’t believe the texts, believe what I’m telling you. Turns out, in my case, the texts were right to begin with. The only positives about Joe Hudson’s collision center (the reason for 2 stars instead of 1) is that all of the employees I interacted with were very friendly and professional. Their employees, specifically, Gavin and Kim, were very professional, courteous, friendly and pleasant to interact with every time, despite my obvious frustration and dissatisfaction. I would recommend going to a different repair shop if you value or desire any of the following: 1) a repair done correctly the first time 2) repair completed in the timely manner 3) being provided an accurate initial estimate 4) not experiencing delays or additional costs caused by the technicians breaking parts, either due to a lack of experience or carelessness while assembling or disassembling the vehicle. Go to Joe Hudson’s collision center if: 1) none of the above are important to you 2) you’re only concerned if the staff is friendly 3) time or cost of repair aren’t a concern to you.
- RHRobert HammNov 27, 20255.0They are the best
- ADAbel Aguilar, DMDNov 17, 20255.0Great experience. Highly recommend their services.
- ALAlicia LewisNov 3, 20255.0Joe Hudson was the best experience I’ve had in a very long time! They repaired my car perfectly, you can’t tell any damage was ever done. The communication was excellent. I never had to call them to check on the status or ask them where they were on the repair. I received regular communication on the status of my car repair. They also arranged my car rental drop off and pick-up so I didn’t have to make any extra trips or inconvenience someone to ride with me to drop off the rental car, that was a 1st for me. Kim was the icing on the cake. She is the receptionist that greeted me and made me feel welcomed. She was very professional and very nice and is a rarity nowadays. I can tell she is the glue that holds that place together. An all around good experience from beginning to end. I would highly recommend them to anyone needing repairs.
- ASandre stephensOct 31, 20255.0Joe Hudson’s nice friendly people, good price, and great service!
Frequently Asked Questions About Joe Hudson's Collision Center
I have a brand new vehicle that has been involved in an accident. Can it look new again?
Yes. We employ a state of the art, computerized paint mixing system which enables us to accurately match your vehicle’s finish.
How long will it take to repair my vehicle?
Auto body repair time is determined by the complexity of the damages. Joe Hudson’s Collision Center will make the repair in a timely manner without compromising quality standards for the sake of time.
How can I pay for repairs?
We accept insurance checks, money orders, Visa, and MasterCard.
How do I know when my car will be ready?
We will call you and inform you that we have completed our inspection of all repairs made and your vehicle is ready to be picked up.
Can Joe Hudson's Collision Center repair a brand new vehicle involved in an accident to look like new again?
Yes, they use a computerized paint mixing system to accurately match your vehicle's finish, restoring it to its original appearance.
How long does it typically take to repair a vehicle at Joe Hudson's Collision Center?
Repair time depends on the damage complexity, but the center ensures timely repairs without compromising quality.
What payment options are accepted for repairs at Joe Hudson's Collision Center?
They accept insurance checks, money orders, Visa, MasterCard, and American Express.
How will I know when my car repair is complete and ready for pickup?
The center will call you once the inspection and repairs are finished to inform you that your vehicle is ready.
What specialized services does Joe Hudson's Collision Center provide?
They offer collision repair, paint matching, paintless dent repair, free estimates, rental car coordination, and insurance claim assistance.
Does Joe Hudson's Collision Center provide warranties on their repairs?
Yes, they provide a lifetime warranty on metalwork and structural and dent repairs.
What are the business hours of Joe Hudson's Collision Center in Columbus, GA?
They are open Monday through Friday from 8:00 AM to 5:00 PM and closed on weekends.
Is Joe Hudson's Collision Center wheelchair accessible?
Yes, the center has wheelchair accessible entrance, parking, and restrooms.
What nearby dining options are available close to Joe Hudson's Collision Center?
Nearby dining includes Waffle House, Chef Chang's Asian Grill, Papa Johns Pizza, Wendy's, Taco Bell, and Creme De La Creme Catering and Diner – perfect for grabbing a meal before or after your visit.
Where can I find automotive parts near Joe Hudson's Collision Center?
O'Reilly Auto Parts is nearby, providing convenient access to auto parts and supplies if you need them during your repair process.
Are there nearby banks or financial services around Joe Hudson's Collision Center?
Yes, Synovus Bank (currently closed as of August 2024), as well as Western Union for money transfer services, are located close to the center for your financial needs.