Enterprise Rent-A-Car

Reviews

• II

  Iasia

  2 days ago
  1.0
  If I can give them zero starts I would. On April 9th I had a reservation with them to pick up a mini van. I had family members flying in at 8am on April 10th. On April 9th I had questions regarding my reservation so I had my family member who booked the reservation for me contact the team to ask those questions. As the questions were answered the manager also responded saying they do not have any mini vans and they will have cancel my reservation. It was around 1PM and I was still not told by any office member with enterprise that they will be canceling my reservation. I took it upon my self to call enterprise. once I called a lady answered I briefly told her what was going on and she responded that all minivans in the state of Georgia were recalled also that it was busy at the store and she will call me back in about an hour. HOURS went by and I was yet to get a call back from them so I took it upon myself once again and gave them a call. A different manager (Leroy) answered. After telling Leroy what was going on, I was yet to get any type of help. He basically told me that they do not have any minivans to give me due to people extending their prior reservations. Now the stories between the first manager who I spoke to, and Leroy does not add up because how did we go from all minivans being recalled to reservations being extended as the reasoning on why I cannot get a minivan. Due to it being the day before I needed to pick up the minivan, I asked if it is possible for me to at least get a car at this point because I needed anything to at least have half my family ride in my personal vehicle and the other half ride in the rental, but Leroy told me that there is nothing that they could do pricewise if I was to rent a regular car so I’ll be paying about three times what I was originally supposed to pay for the minivan due to it being the a day before booking it. This branch of enterprise lack communication skills. A very sorry excuse of an enterprise. Do not recommend! In addition to all of this, as I expressed my concerns and worries to Leroy; he LACKED compassion while also have quite an attitude. Very sassy for a “Man”. -Asia B
• CJ

  Carlisha Joseph

  5 days ago
  5.0
  College Park Enterprise location is great. I was reluctant at renting because I have not rented from enterprise in year due to a bad experience but this location has restored my faith. They are professional fast and responsive. I would definitely rent again.
• DJ

  Deja Jay

  Apr 27, 2026
  5.0
  It was a busy weekend so I had to wait a bit for the car to be prepped but staff was managing things well. Kim and Leroy were pleasant and kept me updated. The car (2026 Kia K4) was very clean and worth the value. Cam and Noah helped me with my return and made it a quick & easy process. Overall great staff and car, I would rent from here again.
• EB

  Eric Buller

  Apr 16, 2026
  2.0
  My company had two cars reserved, but when we arrived, no cars, and multiple people were waiting. The location was also understaffed, which made the situation worse. The staff were professional and did the best they could in a difficult situation. My colleague waited around 1 hour for a car to be returned and cleaned, while I waited 2-1/2 hours. Fortunately, a car showed up just before closing time. Otherwise, I would have been stranded with my coworkers at a hotel 45 minutes away. This is the fault of Enterprise, not the staff at this location.
• SC

  S Carter

  Apr 12, 2026
  5.0
  I’ve been renting from this location since 2019 and even though there's others closer to my house, I always go out of my way to come here. The service and consistency are unmatched. Kim is an absolute gem - she’s hilarious, personable and makes the check-in process feel like catching up with a friend. During my most recent trip I had a bit of a stressful situation with a vehicle. I met Noah for the 1st time who handled the situation with so much empathy and professionalism. The Branch Mgr, Leroy, then went completely above and beyond to make sure I was taken care of. He leads an incredible team that actually values people over transactions. In my opinion, if you want a stress free rental experience, this is the only place to go. Thanks again - until next time!!

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