Enterprise Rent-A-Car

Reviews

• SS

  Susan

  1 day ago
  4.0
  I'm a fan of Enterprise and have been using them exclusively for several years. Easy to use mobile app or website for reservations, payments, checkins, etc. Good selection of current vehicles; they're always clean and well maintained. Unfortunately, the pick up experience at Atlanta airport recently (Feb. 2026) was not up to their usual standard or my experience. I went through three staff who never checked my ID, didn't ask for my confirmation number, or didn't even have an Enterprise device to check in order to answer a couple questions about the rental? The person at the airport desk did not clearly answer my question about an add-on for fuel and said I was all checked in and could go get the vehicle. The Enterprise lot "greeter" just walked me 20 yards down the sidewalk to a young girl standing at a podium, with her own phone, and who asked me for my confirmation paperwork (which doesn't exist, it's all digital), and then just asked what vehicle type I rented (again, I didn't have to produce a driver's license or confirmation number) and pointed to the lot and said to pick out an SUV from aisle #3. We ended up getting what looked like a compact SUV (Hyundai Tucson, according to Hyundai's website). It wasn't until we were at the exit gate, about to check out, when the Enterprise rep asked for paperwork (which we never had), and said we had picked a standard SUV not a compact? Overall, the SUV was a great vehicle, clean and maintained; the Enterprise checkin, however, was lacking and out of character. Just keep your license and app open to have your reservation information on hand! Return is always easy breezy. Prices also competitive.
• MI

  Michael Ivey

  1 day ago
  1.0
  Honestly, the worst Rental place to deal with. I made plans days ahead with this company to have a rental ready Once I arrived to Atlanta. I even did my due diligence to call different locations, and even tried to reach the location that I was renting from to ensure that I had all the documents I needed to rent a car and was told I did after two days of flight travels. Missing flights flights getting delayed. I finally arrived to my destination with two hours to go, and was told I was not able to get a rental car. Due to the Type of card that I have, even though I had Confirmed this with multiple locations before hand. Luckily, I was able to find a rental car service. Do yourself a favor and leave this company in the past. It’s like Greyhound where they do and treat people howThey want because for a while they were the main Ones available Signed just a guy traveling from up north. Who wanted to pray with his 98 year-old great grandmother One last time before she passed.
• DS

  David Sturm

  Feb 24, 2026
  5.0
  Enterprise runs the smoothest operation at ATL. They have cars, they have staff, and we quickly walked right in and were out on the road. Darlene is the excellent gate-keeper, fast, friendly, and efficient. The absolute best at ATL for customer service, too... (as I've rented from Hertz at ATL many times, but have given up on them after now twice in a row having to wait literal hours for a car that was reserved, the last time then getting to the gate and being told they gave me the wrong car.... Only time I had a similar issue with Enterprise, they said, "no problem sir, our error not yours, you're all set.")
• GQ

  Gustavo Quintero

  Feb 21, 2026
  3.0
  The level of customer service at the counter needs a lot of attention. When I visited, three customer service representatives were working; One of the gentlemen working, after helping 2 customers, he decided to just get up and walk away from the counter to look at his phone and never came back. With people waiting to get their vehicle, it is extremely unprofessional for someone to just get up, ignore the line, and walk away to look at his phone. The reason that I am giving this rating is because the female representative that took care of me was very pleasant and professional and she didn't leave her post while customers were waiting. The whole process to get the vehicle was good, people were friendly and the cars were clean. It was a good experience, but it could had been better if the customer service representatives knew how to take care of the customers and paid more attention to their jobs instead of their mobile phones.
• DN

  Dave Nakayama

  Feb 21, 2026
  2.0
  Customer service representative at rental counter was pleasant and personable and processed us quickly. However, at the car pickup point in the garage, the rental agent (all by himself, understaffed) kept serving customers who ARRIVED AFTER WE DID. He served 9 or 10 other customers, directing them toward cars or bringing them their cars, telling us EACH TIME he served another customer that he would be just a moment longer. He never explained why he continued to serve so many other customers who ARRIVED AFTER US without explaining why, which was rather irritating and really tried our patience and civility at 12:30 AM! Enterprise needs to have an adequate number of service agents (one was definitely too few) and they need to have the sense to explain to their customer why they are serving others who arrived later.

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