Enterprise Rent-A-Car

Reviews

• PR

  Priscilla Russo

  2 days ago
  3.0
  I always like to use Enterprise because the great customer service and cars that I got. Every car that got, whether it was for business or personal had been clean & smoke free. However, lately my experience with Enterprise customers service has been mixed. In the past 2 weeks; I had use Enterprise for 3 times, business. Knoxville airport location was excellent. Memphis airport location was ok. Checked in customer service (included getting the car) was not so satisfied , but the customer service when I returned my car, it was great; Erick was great. The most recent one in Atlanta was the same. Checked in to get my car was not good. I had to look for a 3rd person to help me with the car selection and how to operate the car- inside car screen for the media control. The return experience, customer service was good.
• CC

  C C.

  3 days ago
  1.0
  Horrible! The manager is horrible…They asked me to wait for 2 hours after that I already reserved and pay! Very unprofessional and unpolite update: read well this. It is disappointing that Enterprise responded to my review faster than to my actual claim, especially after everything that happened today: I had one of the worst rental experiences ever with Enterprise at the College Park location (3891 Main St, Atlanta) and the ATL Airport branch. My original reservation number was 1686477548. I needed to drop the car off in Blue Ridge the next day due to a medical condition, and this was confirmed when I booked. When I arrived at the College Park location, two extremely unprofessional employees told me I had to wait two hours because they “weren’t ready.” I couldn’t wait because of a doctor’s appointment, so I asked for a refund, and the employee said he processed it. I then called Enterprise customer service twice, and both representatives told me there was a car available immediately at the ATL Airport location and that I could drop it off in Blue Ridge without any issue. I took another taxi back to the airport, only to be told at the counter that I was not allowed to drop the car off in Blue Ridge. Customer service instructed me to take a replacement reservation (575103786) and promised someone would contact me before the next day to approve the Blue Ridge drop-off. Nobody ever called. When I contacted them again, they claimed they had no information about any of the previous conversations, even though every call was made on a recorded line. I also spoke with the manager, Karen, who offered no help at all, despite the fact that the entire situation was caused by incorrect information and poor service from multiple Enterprise employees. This experience shows a complete lack of professionalism, communication, and accountability from Enterprise. I wasted time, money on taxis, and experienced unnecessary stress. I will be filing formal complaints with the BBB and the FTC. I strongly advise others to avoid this location and be very cautious when dealing with Enterprise. They are a scam!
• RN

  Ronald Neely

  Nov 8, 2025
  1.0
  I booked a rental at the Hartsfield-Jackson airport for dates 10/31/25 - 11/4/25 Got to the rental place to not have a rental, I rented luxury, They didn't have a rental in that class, But they wanted me still settle talking bout get a lower level class of a rental and just get a discount in the end, Which no I wasn't i didn't book what I wanted which was a luxury to settle. After 1 1/2 hours later afte 2 rental options in a lower class a bmw comes in they ask, Would i like to have that rental i said yes. I was happy and tired and there for a while, I took it in ran, Get to the gate see the gas was only 1/4 of a tank and interior/ exterior dirty. 2 days go by engine light comes on. I called to see what I need to do to get out the rental b4 something bigger happened, So I called to be hung up on by a customer service rep, Reason he kept talking over me, I asked him why and or told him that's not professional so he hung up after being a smart ass, So I called back 2nd rep gotten frustrated with me because he couldn't find my itinerary and or I was complaining about the experience, I believe that's why he hung up, But he gave me the number to management which was bon excessible, Do to ut being Sunday so I hung up, Going back to the beginning I called prior to being hung up on i called to get another rental or swap, they sent me to ask nearby location for them to be closed. And theres more you get the point. Horrible customer service and non sincerity, or compassion. But when I looked car back management did give me half off. Which I shld of gotten a free rental overall, push future discount. I rental all the time, But not through enterprise. I shall never rent from them again, As a business man. Not so great experience. Good luck to anyone who deals with enterprise or Hartsfield-Jackson.
• RG

  Rena Gezzar

  Nov 8, 2025
  5.0
  Rented from the Atlanta airport. Every staff member I interacted with was incredibly helpful and pleasant. Rental was easy; the line was short; desk agent was was very efficient, nice and helpful; lot agent was equally efficient, pleasant and helpful (taking the time to help me find an AWD SUV). The car I rented (2025 Buick Enclave) was great for 48 hours but then wouldn’t start. We didn’t leave anything on or anything open to drain the battery. It was dead. More dead than a battery dead. The first service agent I spoke to was not as helpful as I would have expected. Key didn’t work. When I got in manually (service agent did explain how to do that) there was no way to manually start. He did call for a tow truck saying it would be 90 minutes and made arrangements for a new car which I couldn’t get until the current one had been turned in. Unfortunately it was a Saturday and the closest branch closed at 2 pm. This whole situation started about noon (we had plans that ended up not happening because we couldn’t get there). I was optimistic and figured if the tow truck got there in 90 minutes we might make it. Then I got nervous since I never got a notification about the tow truck being on its way. I called the service number again and this time got an incredibly helpful woman who actually arranged things. She switched the swap out to a different branch that was open until 5 pm. (Think it was Roswell branch) /and she made arrangements for an Uber to pick us up so we could salvage the rest of the day. Tow truck driver arrived arrived a little before 3 pm. He was very nice and quite surprised at how “dead” the car was. It took a long time for him to get it to turnover so he could put it on the flat bed. Turns out after googling this model of car that this is a problem with the car. Car was towed away. We used the link the 2nd service agent sent for the Uber and were on our way probably by 3:30-3:45. Got to the Roswell branch (I think that was the one) and the young men working in that branch were so nice and so funny. The young man we working with was so helpful and happy. They didn’t have a large SUV (he did have a minivan if i needed to seat 7 but we could get away with a 5 seater) so he went over about every car they had until he found a 5 seat SUV that had just been returned and got it cleaned up and out for us in about 15 minutes. While our plans were cancelled because of the car not starting and it was several hours to get it into a new one, it really wasn’t Enterprise’s fault that the car didn’t work as it really seemed to be an onboard vehicle computer issue, with the exception of the first service agent, every Enterprise employee was extremely helpful and wanted to make sure we were comfortable with the solutions. When I returned the car to the airport the next day (it was a short trip which made losing Saturday afternoon significant but it certainly didn’t ruin the trip), the new car I had wasn’t in the system which the young man in Roswell had told me to expect. When I got to the airport, I had to wait to whole 2 minutes for an agent who could handle entering it in and then acknowledging that it was turned in. He was such a nice and accommodating young man. He apologized multiple times for the inconvenience of me waiting for him (not kidding, once the first agent who greeted me before I even got out of the car, told me she had to get someone else, it couldn’t have been more than 2 minutes before he was scanning the car and handling everything). Enterprise employees were all wonderful (except the first service agent) and they went out of their way to correct the situation and make sure I was happy their resolution. I was very happy with the resolution and I will definitely rent from them again and will recommend them.
• LA

  Leilani White Adams

  Oct 27, 2025
  2.0
  Disappointing Experience at Enterprise Atlanta Airport — Saved by Great Staff Members I had a truly disappointing experience at the Enterprise location in the Atlanta Airport. Surprisingly, the issue was with the supervisor, Jessica — someone I expected to help defuse situations, not escalate them. She appeared irritated and was raising her voice at customers who were simply trying to understand which line to stand in. When I asked how to know if I qualified for the business/Enterprise Plus line, she rudely shouted that the “regular line is to the left” and “business/plus to the right” — no explanation or courtesy, just attitude. I was already tired from traveling, so I stayed in the regular line, which ended up taking over an hour. During that time, I witnessed Jessica speaking to multiple customers in the same unprofessional tone, almost as if she were trying to start arguments. It was incredibly disappointing to see that behavior from a manager. Thankfully, when I finally reached the counter, I was greeted by Elaine, who was wonderful. Her calm, professional demeanor completely changed the tone of my experience. She was kind, helpful, and showed what real customer service looks like. To my surprise, Elaine informed me that I actually qualified for the business/plus line and could’ve been helped much sooner — if only Jessica had taken a moment to explain. At vehicle checkout, another employee named Ashley was also fantastic — polite, efficient, and a pleasure to speak with. Enterprise should be proud of employees like Elaine and Ashley, who demonstrate patience and professionalism. However, management — particularly Jessica — needs serious customer service training. I truly hope this feedback helps improve the experience for future travelers.

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