Enterprise Rent-A-Car

Reviews

• MK

  Marlo Klein

  Jan 6, 2026
  3.0
  . While the vehicle itself was excellent, the experience at the main counter was extremely disappointing. I approached the counter to ask about SUV availability before making a last-minute reservation—an entirely reasonable question. Instead, the employee was combative, dismissive, and unprofessional. She told me I was “wasting her time” and said “next” to call the person behind me, effectively dismissing me. Her manager was seated beside her and observed the entire interaction without intervening. I ultimately proceeded with the rental, at which point the employee refused to assist me and handed me off to her manager. I raised the issue with two managers on site and want to acknowledge that both—particularly Donnie—were courteous and helpful. Unfortunately, their professionalism was overshadowed by the initial interaction at the main counter. I rent frequently with Enterprise, never rent entry-level vehicles, and this rental was nearly $600. I am a loyal customer and expect to be treated accordingly. Very disappointing first point of contact at the ATL Enterprise.
• FG

  Fritz Gestalt

  Jan 2, 2026
  4.0
  Enterprise does an adequate job of renting cars. This time, for the first time, I rented a car in one city to return in another city. Although the website has an option for returning the car to a different site, the pre-approval online process (which I completed) which promises no need to visit the office “just go to the lot and select your car”) seemed unnecessary as the staff did not appear to know how to handle a rental being dropped off at a different location. Thus from the point of exit, I was told to go back where I took the car, tell them 2.0 (whatever that means)? Two people essentially asked me for information which was all part of the online “rapid, you don’t need to go to the office process🤪. Other than this boondoggle (which they apologized for) the rental experience was fine. The location where I returned the car did say “ we can’t complete/close the contract until we tell the original location that the car was returned! Whew!
• BP

  Bridget Parente

  Jan 2, 2026
  1.0
  My husband and I don’t own a car and rent through enterprise ALL the time. We live a nomadic life so we rent cars all over the world through enterprise. Well Enterprise Atlanta made sure we won’t rent with them again. We extended our rental at some point and when we returned it they changed the rental agreement to an egregious price and charged the card on file. They sent us a new contract after we returned it with a new price. We have rented with this company enough to know that’s not how it works. After arguing with them, they changed the price back, but then hit us with a bunch of fees. Fees I know they made up because we rented a car last holiday season for even more time (months) from the Fort Lauderdale airport location. We tried to understand and discuss further with them, but they were rude and quick to hang up the phone. Again, we’ve driven with enterprise happily for years, but after that I think we will be using Sixt. They have great long term rental options if you’re looking!
• QJ

  Quintero Jr.

  Jan 1, 2026
  1.0
  ​I am writing this review to express my profound disappointment with the service—or lack thereof—at the Enterprise Loganville, GA location. Despite securing a reservation for a Luxury SUV almost a month in advance to accommodate six adults, I arrived on the scheduled date only to be told that my vehicle was unavailable. The alternative offered was a vehicle seating only five, which was a grossly inadequate solution for my party's requirements. ​Because the Loganville branch failed to honor a long-standing reservation, I was forced to take an Uber to Hartsfield-Jackson (ATL) to secure a vehicle. Not only was the airport unable to provide the Luxury class I had originally booked—leaving me with a Premium SUV instead—but I also incurred over $800 in additional, unplanned expenses: approximately $500 more in rental fees and $300 for round-trip Uber transportation. ​To compound this poor experience, the customer service line promised that management would contact me the following day to address these grievances. I have yet to receive a single phone call or email since December 19th. ​This level of unreliability and the subsequent lack of professional accountability is unacceptable. I expect a reservation made almost a month in advance to be honored, or at the very least, for management to follow through on their word. I hold a Platinum tier with Enterprise and at the very least expect the call or email from management but nothing yet.
• KB

  Kina B

  Dec 30, 2025
  1.0
  If I could leave 0 stars I would because the customer service was just that bad at the 7254 Jonesboro Rd Morrow GA location. I made a reservation back in July 2025 for a pickup on 12/22/25 and confirmed and checked in with several links sent to me from Enterprise only to be told that my reservation could not be honored once I arrived. This was after the associate Carlby called his manager Bre and had a Tahoe that needed repairs detailed for me. The vehicle was sitting off to the side and obviously not part of the working fleet. When I asked her why he was going to put me in a car that needed repairs, she said he didn't know however I was standing right next to him when he called her on the phone about the vehicle. (A rep I spoke with at the 800 number also confirmed the Tahoe needed repairs) I spent almost 3 hours waiting around for them to say there was nothing they could do. Bre was very rude, hostile in her tone, had the nastiest attitude and was unconcerned about the issue. She offered absolutely no help whatsoever. Eventually, I gave up and asked for a ride home as I had taken an Uber there. Bre had the audacity to ask how far I lived. I lived 4 miles away but at this point, it didn't matter. You've had me waste several hours that I could have been doing something else. I waited about 45 minutes on a detailer to bring me home even though I was sitting outside under the little tent across from them watching them chit chat with each other. This by far is the worst location I've ever been to. I definitely will not be going back to this location and will consider using another rental car company in the future. I did reach Diane at the 800 number and she went above and beyond to reserve me a vehicle at the airport. Once I arrived there Darin took very good care of me and got me in a vehicle. From counter to car was less than 15 minutes.

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