Need a rental car in Cartersville, GA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Cartersville location today.
Feedback highlights a mix of excellent and poor customer service experiences, with some staff praised for their professionalism and helpfulness, while others were criticized for being unresponsive or rude.
Vehicle Condition
Several reviews mention issues with vehicle cleanliness and maintenance, including receiving cars that were dirty or had mechanical problems.
Reservation Issues
Customers frequently reported problems with reservations, including unavailability of reserved vehicles and unexpected additional charges.
Efficiency
While some customers appreciated the quick service, others experienced long wait times, indicating inconsistency in efficiency.
Overall Experience
The Cartersville location received both high praise for its staff and service, as well as significant criticism for communication and reliability issues.
MM
Marcus Mack
6 days ago
5.0
I definitely had a good experience with Enterprise I left my driver license in the car and it was retrieved the same day without me having to wait thanks to Dion, if anybody need to rent a car I recommend Enterprise friendly and good hospitality 👍
JW
Janice Wilson
Nov 7, 2025
5.0
Excellent customer service The manager goes beyond and above to satisy customer needs and I give them 10 stars if I could tollally Awesome Service and nice very friendly
JB
jonny bravo
Nov 4, 2025
1.0
Told me about the protection plan and that it was a one time charge of 100 and something. So I sign it, come to find out the bill you 20 dollars everyday after that. THEY clearly told me it was a one time charge. And when I went in they act like they didn’t want to help. They had an attitude the whole time. They simply lied just justify the charge saying they “weren’t there” so they couldn’t tell me what was said.
RC
ROSA COTTRELL
Nov 4, 2025
5.0
My sister picked the car up in Louisville,Ky and we rode to Cartersville,Ga. where we dropped the car off. It was a sunday and there was no problem. The car was a Chevy Equalnax and was very excellent to ride on the rode. Enterprise is the best car rental company.
SS
Sue Shannon
Oct 31, 2025
5.0
I had unexpected car issues and the shop wasn’t going to be able to finish that day. So I went next door to Enterprise and I was in and out in no time. This was at the Enterprise in Cartersville GA. The people that work there are truly great.