Customer Service
Many customers praised the staff for their helpfulness, professionalism, and attentiveness, particularly highlighting individuals like Abel, Greg, and Kiana.
Reservation Issues
Numerous reviews indicated problems with honoring reservations, including overbooking and lack of available vehicles, leading to significant customer dissatisfaction.
Vehicle Condition
Several customers reported issues with the cleanliness and maintenance of the rental vehicles, including receiving cars that were not properly cleaned or had mechanical issues.
Mixed Experiences
While some customers had positive experiences, others reported long wait times and unprofessional behavior from staff, indicating inconsistency in service quality.