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Pilot Travel Center

3.4
(2858 reviews)

Business Details

5888 Hwy 53, Braselton, GA
30517, United States
(706) 654-2820
https://locations.pilotflyingj.com/search

About

Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Braselton, GA! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
5888 Hwy 53, Braselton, GA
30517, United States

Hours

Reviews

3.4
2,858 reviews
5 stars
1,019
4 stars
603
3 stars
385
2 stars
214
1 star
637

What are people saying?

AI-generated from recent customer reviews

Parking Issues

Customers frequently reported severe problems with parking availability, including overcrowding and lack of enforcement for reserved spots.

Cleanliness

Many reviews highlighted poor cleanliness standards, particularly in restrooms and showers, with multiple mentions of dirty conditions.

Staff Performance

While some employees received praise for their friendliness and hard work, others were criticized for being unhelpful or rude.

Service Delays

Customers experienced long wait times for showers and food service, contributing to frustration with the overall experience.
  • HR
    Hector Reyes
    Feb 15, 2026
    1.0
    This place sucks...paid for parking just to arrive and be told that they dont move trucks after 7pm so anybody can park in reserve parking and they do nothing about it. I asked for a refund and they gave me greef. I will no longer use Pilot. Trucks everywhere can't even get out, it took almost 45 minutes to exit.
  • EE
    Elizabeth
    Feb 1, 2026
    3.0
    I normally go in around 9pm ish. Only employees I ever see working are the deli employees. Fuel side employees are always on phones, cutting up playing or complaining about something. But gotta get my wings or pizza to keep those hard workers. Fuel side need get it together smh. I would give a higher rating but only employees deserve 5 stars are the ones working.
  • FI
    Floyd F. Thomas III
    Jan 19, 2026
    1.0
    THIS LOCATION DOES NOT HONOR PRE-PAID PARKING. Apparently their policy is they DO NOT tell drivers that haven't paid to park to leave. WHY BOTHER OFFERING, SUPPOSED GUARANTEED PARKING, FOR A FEE IF YOU REFUSE TO HONOR IT.
  • RR
    Raheem
    Jan 12, 2026
    5.0
    I must say all 3 gentlemen that work tonight from time i went in around 12 to the last time i went in at 3am doin laundry i been walking in/out for my clothes n all 3 gentlemen stayed busy cleaning when its no customer not one was just standing around i salute you brother for yall hard work it was notice
  • DC
    Devin Cook
    Jan 7, 2026
    1.0
    $22 a night for paid parking in a lot that smells like piss with garbage and flies everywhere. Rolled in and my wife's first comment " I think this is the worst one I've seen".

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.

Brand Certified Facts from Pilot Travel Center

Pilot Travel Center partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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