Woody Folsom Automotive, Inc. Chevrolet GMC

Reviews

• ZC

  Zack Carmichael

  Feb 11, 2026
  5.0
  Huge shout out to Jeff Woodard and the Delivery guy Cowboy. They went over and beyond to take care of my families vehicle during a time of crisis and to make sure we had a replacement during the difficult time. I've bought from a ton of dealers. I can honestly say that Woody Folsom GMC is has hands down the best customer service in the industry. Before and after the sale. Extremely happy with my purchase and the customer service.
• SR

  Shawn Rowland

  Feb 11, 2026
  5.0
  Great experience at Woody Folsom. I scheduled my first oil change online, and they got me in and out quickly. I think my service advisor was Michael, and he made sure an additional issue was taken care of before I left. Really appreciate the smooth service. I’ll definitely be back.
• PR

  Paul Robertson

  Feb 4, 2026
  1.0
  🚨 Buyer Beware My Experience With Woody Folsom Auto Group and G&S Auto Sales 🚨 I’m leaving this review to share my experience so others can make informed decisions before buying. I purchased a 2019 Chevrolet 3500 6.6L Duramax from G&S Auto Sales in Jesup, which I later learned operates under the Woody Folsom Auto Group. On December 12th, less than 45 days after purchase and while the truck still had a temporary tag, my truck was towed in for a fuel system issue. From that point forward, I was never contacted proactively. Every update came only after I repeatedly called to check on my own vehicle. Without telling me, my truck was moved to the Baxley location sometime between December 12th and January 1st. I only discovered this because I kept following up myself. On January 9th, I was finally told the problem was a failed injection pump and fuel rail, with a repair estimate of 5500 to 6000 dollars. I was also told the fuel system is not covered under the powertrain warranty, which, considering how recently the truck was purchased, is extremely frustrating. After repeatedly asking for help, I was given a loaner on December 26th, which I appreciated. Then on January 23rd, I was told to return the loaner even though my truck is still unrepaired and there is no resolution in place. When I asked management if the dealership would at least help cover part of the repair given that I had just bought the truck, I was told “It’s the same as if someone blows an engine. It’s a used vehicle and after 30 days it’s not our responsibility.” For context, I traded in a clean, running Ford F250 Platinum for this truck and within weeks was left without reliable transportation and facing thousands of dollars in repairs. I’ve bought multiple vehicles from this dealer group in the past, which makes this even more disappointing. What bothers me most is not just the mechanical failure but the lack of communication, transparency, and any willingness to stand behind a vehicle sold less than two months earlier. I am not posting this to attack anyone only to share my real documented experience. Based on how this was handled across both G&S Auto Sales and the Woody Folsom Auto Group, I would strongly encourage anyone considering buying here to do thorough research and proceed with caution. Update: email sent to customer care Feb 4th, will update when I receive a reply.
• MK

  Michele Kelley

  Feb 4, 2026
  5.0
  I had the best experience with Mr.Mike Grube. He was very patient and listened to what I wanted and needed in a truck . I was needing to buy a truck for my growing business and I didn’t want the run around with sales people . From the time I walked on the lot til the time I left , Mike was the best salesman and was not pushy like most salesmen. He never made me feel like I needed to buy something I didn’t want, never wasted my time looking at trucks that didn’t match my criteria. He listened to what I was looking for on a truck and when he found it , I drove 2 hours to look at the trucks he found and believe me it was well worth my drive ! This will be the second truck we have bought from Mike at Woody Folsom and will continue to do business with him at Woody Folsom! They stay behind their products and they will make sure you are taken care of even after the sale is done . Mrs Amy W. Is the best when we needed a loaner with our first truck that had to get work done on it ! She made that process easy and made sure we were taken care of ! That’s why I will continue to do business with them ! I highly recommend Woody Folsom ! I give 10 Stars to them and to the 2 account guys that did our paperwork! Thank you Woody Folsom
• DM

  Dalton Murray

  Jan 28, 2026
  1.0
  This will be the first and last experience with the service department. I scheduled on the GMC app for 30,000 mile service on my Sierra. Oil change, tire rotation, inflate the tires to 45 psi, and also added an additional service for them to check my door panels where the speaker covers are because they rattle constantly. The appointment was scheduled at 9am. I got a call at 8:56am from Mike the service manager telling me my truck was ready. I asked him if they fixed the door panels and he told me no that all they had me down for was 30,000 mile service and inflate the tires to 45 psi. I told him when I booked the appointment I requested that under additional services. He very obviously was annoyed and said he didn't know if he could get the truck back in for service. I told him I could send him a video of what the truck was doing to make it easier, he interjected and said to let him check and see if he could get the truck back in and then hung up on me. I never received a call back. I went the next morning to see what the status was and the cashier had my paperwork to check me out. I asked her if they looked at my door panels and told her the situation. She then informed me Mike was the service manager. He came in and told me I'd have to come back that he couldn't get the truck back in service. I'm not sure how the service manager can't put a vehicle in the service department but whatever. I got in my truck to leave and they didn't even inflate my tires to the psi that I requested, even though it says they did on the invoice. I wouldn't be surprised if they didn't even change the oil or rotate the tires. I guess the whole situation is on me considering there have been multiple reviews in the last several months talking about how Mike was rude and didn't follow up on things. If you're going to get mad because you can't or choose not to read and then don't do 2 of the 4 services I requested and paid $130 for, then you shouldn't be in customer service. Previous responses to reviews said issues with the service department would be addressed but they certainly have not been. If you get paid to do a job, then do it. It's really that simple.

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