Woody Folsom Automotive, Inc. Chevrolet GMC

Reviews

• CT

  Christie Tenney

  Jan 4, 2026
  1.0
  Worst Service Experience – Wood Folsom Chevrolet My truck was taken to Wood Folsom and kept for over a month, yet the repairs were never completed. Throughout this entire process, communication was nonexistent and unprofessional. My service advisor, Michael, was a bully in his tone and never returned my calls, despite repeated attempts to reach him. I then escalated the issue to the Service Manager, Mike, who also failed to return calls. When I finally spoke with him on 12/31/25, I explained that my truck was still making a horrible noise. He stated he would call me on 1/02/26 so I could pick the truck back up. That call never came, and I have heard nothing since. To make matters worse, I was charged significantly more than what I was originally quoted, with no explanation or approval. While my truck was held at the dealership, I was forced to contact the Finance Manager, who had to reach out to the service department on my behalf. I also had to escalate the issue to the General Manager, yet nothing changed. I called every single day, only to be placed on long holds while listening to recordings claiming how great the service department is. That message is completely misleading. In reality, the Service Manager admitted they have only three technicians for approximately 500 vehicles, which explains the delays—but does not excuse the lack of communication, accountability, or professionalism. This has been, without question, the worst dealership service experience I have ever had. Poor communication, unreturned calls, incomplete repairs, overcharging, and complete disregard for the customer. I do not recommend Wood Folsom GMC/ Chevrolet’s service department to anyone.
• BP

  Brad Pearson

  Jan 2, 2026
  1.0
  At the dealership everyone was friendly, but I was not allowed to test drive my truck because it was blocked by other trucks. I purchased it in Baxley and the salesman (Ryan) said they would deliver it to me in Valdosta on a Rollback and he would be with them to get everything activated in the truck. He also stated he would call me the next business day to set everything up. None of these things happened. Someone from the Woody Folsom dealership drove it to Valdosta, so I didn’t even get to drive it until it had over 100 miles on it. It clearly was never detailed and missing at least a quarter tank of gas. I noticed some damages, such as scratches and cuts throughout the interior and dash. The delivery driver walked around the truck with me as I took pictures of the damages. They contacted the salesman to let him know I was not happy with what I found. He assured me all the damages I found would be fixed and said it would probably be next week when they could take care of it or hire a local company to fix everything. It has been weeks now. I sent text messages, emails, and even used the “Contact Us” on the Woody Folsom homepage. I didn’t get a response from the dealership’s homepage. Ryan confirmed on the texts and emails that they will take care of everything and he would call me back to set it up. At this point I feel like a bill collector trying to get in touch with the salesman to honor the repair agreement. My overall experience with the dealership would be everyone is friendly when you are buying a vehicle from them, but the service after the sell is terrible.
• CV

  Clayton Vanzant

  Dec 29, 2025
  5.0
  reached out on Christmas Eve and truly appreciated how easy and smooth the entire process was. Everyone I worked with was responsive, professional, and made me feel genuinely valued—not just like another sale. The experience was stress-free from start to finish, and I’m very grateful for how well I was treated.
• TB

  T B

  Dec 20, 2025
  5.0
  I have never bought a vehicle like this best experience I’ve ever had . I have bought almost 15 vehicles through out the years. My salesman Jeffrey Lammons made this experience relaxing no pressure no hidden agenda no surprises actually I was extremely pleased after leaving the financial department. Cudos Woody you are doing a great job with this dealership. I will definitely start here before I consider another dealership ever again . I actually had another dealership call me while I was here wanting to work a deal especially when I told them I was at woody Folsom !!!!!!!!! Thanks Jeffrey
• FH

  Freddie Harris

  Dec 14, 2025
  5.0
  This was by far the most pleasant experience I have ever had purchasing a vehicle. I never was pressured into feeling like I had to buy something. Everyone I dealt with was very friendly and extremely helpful. I drove over 4 hours to get to this dealership and would not hesitate to do it again or to recommend it to a friend.

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