Business Details
About
Towing Service Station
Watkins Towing is Wreck Master Certified and believes in keeping their team trained in the latest response protocols. We consider state-of-the-art equipment, certifications, and training the keys to providing quality service.
Location
Hours
Reviews
4.3
188 reviews
5 stars
150
4 stars2
3 stars2
2 stars
3
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service; while some customers praised the friendly and helpful staff, others reported rude and unprofessional interactions.
Timeliness
Many customers appreciated the quick response times and punctuality of the towing service.
Professionalism
Several reviews highlighted the professionalism and knowledge of the drivers, with specific mentions of empathy and care during difficult situations.
Pricing
Customers generally found the rates to be reasonable and competitive, with some noting the affordability of the service.
Communication
There were complaints about poor communication, particularly regarding the retrieval of personal belongings and the company's hours of operation.
- SMSoleil MitchellNov 8, 20255.0I had a dilemma yesterday and he was very understanding and handled my vehicle with care and yes I will use them again
- PAPatrick ArmstrongNov 4, 20251.0Rude people. Slow service. Never use them
- PDPetra D.Oct 24, 20251.0I will never use this place again. They never called after charging over $800, dropped the vehicle in the road, facing the wrong way on a busy street with the key in the ignition. When talking to the owner, he said there is nothing he can do, supposedly the driver tried to call, yet I have no history of any missed calls received from the driver or anyone else. He told me the vehicle is drivable and we can just drive it up the driveway ourselves, however, the brakes don't work, which is the reason for the tow to begin with. When calling the owner back,asking why nobody came to the door, he said because of covid, yet nobody in the office was wearing masks. Ridiculous
- BKBecky KellyOct 17, 20251.0Y'all are a minus zero . My experience is the worst . They tow my husband ride while I was in hospital I couldn't get none of my stuff. Now they saying I can't get any of my stuff unless I sign it over or pay the whole fee . Which I had over 200 dollars and my sister ashes that had just passed away couple days before . They are very rude on the phone . And the fact my husband out the country and they won't even let me get the car off the lot if I paid the fee. So keep my money and my baby sister urn. I will never suggest Watkins to anyone
- SSStephen SeabrookOct 2, 20255.0Great rates and very punctual. Highly recommend.
Frequently Asked Questions About WATKINS TOWING
What services does WATKINS TOWING provide?
WATKINS TOWING provides professional towing and emergency roadside services using state-of-the-art equipment and trained technicians.
Where is WATKINS TOWING located?
WATKINS TOWING is located at 2280 Walden Drive, Augusta, GA 30904, United States.
What are the operating hours of WATKINS TOWING?
WATKINS TOWING operates 24 hours a day, 7 days a week.
How can I contact WATKINS TOWING by phone?
You can contact WATKINS TOWING by calling +1 706-386-2164.
Does WATKINS TOWING have an online presence for more information?
Yes, you can visit their website at http://www.watkinstowing.com or their Facebook page at https://www.facebook.com/1639564152822802.
In which areas does WATKINS TOWING mainly provide services?
WATKINS TOWING mainly services the Martinez, GA area and nearby locations.
How does WATKINS TOWING ensure quality service?
They maintain trained staff certified by Wreck Master and use state-of-the-art equipment and protocols for quality service.
What nearby entertainment options are available close to WATKINS TOWING?
Nearby, you can visit Vice Versa, a local skate park, perfect for some outdoor fun before or after your visit.
Which nearby stores could be convenient to visit when coming to WATKINS TOWING?
Family Dollar is nearby, offering discount shopping and arts and crafts supplies, making it a convenient stop during your visit.
Are there any healthcare facilities near WATKINS TOWING?
Yes, Walton Rehabilitation Hospital is close by, providing health and physical therapy services, which might be useful for customers needing medical assistance.