SIXT Rent a Car Atlanta Buckhead

Reviews

• VG

  Vianka Garcia

  2 days ago
  1.0
  I have never dealt with a rental company as frustrating, inconsistent, and outright infuriating as Sixt. After encountering an issue with the timing of my rental, I had to call customer service multiple times just to get it resolved, and every single time I called I received different answers from each service member. Not slightly different explanations, but completely different policies, different interpretations, and different supposed solutions. I spent over two hours on the phone collectively, being transferred, repeating myself, and trying to pin down one clear answer, and instead of consistency I got contradictions. Their customer service does not care at all. What made it worse was that whenever I pointed out an inconsistency in what they were telling me or referenced what a previous representative had said, the rules suddenly seemed to change. The policy would be reinterpreted, new conditions would appear, and prior statements would be walked back. It felt like the goalposts were constantly being moved just to avoid honoring what I had originally been told. That kind of conduct destroys trust. On top of that, what is advertised does not align with what is delivered. Important terms are not clearly explained upfront, and their refund process is murky at best. Trying to understand what you are actually entitled to feels intentionally complicated, and when a company makes it this hard to get a straight answer or a refund, it raises serious concerns. Georgia law exists specifically to protect consumers from these kinds of practices. Under the Georgia Fair Business Practices Act O.C.G.A. § 10 1 390 et seq., businesses are prohibited from engaging in unfair or deceptive acts or practices in consumer transactions. O.C.G.A. § 10 1 393 makes it unlawful to misrepresent services, advertise services with the intent not to provide them as advertised, engage in conduct that causes confusion or misunderstanding in a consumer transaction, or use deceptive or misleading practices in connection with services. If consumers are being told different things by different representatives, if policies shift when inconsistencies are pointed out, or if advertised terms do not match what is enforced, that is exactly the type of behavior these laws were designed to address. Consumers in Georgia are entitled to clarity, consistency, and honest representation, not confusion and moving goalposts. I will never rent from Sixt again after spending two hours on the phone, receiving conflicting answers, and dealing with policies that seem to change depending on who you speak to. This experience was exhausting, infuriating, and completely avoidable, and if you value transparency and straightforward business practices, you should think very carefully before renting from this company because buyer beware.
• NC

  Natalie Cafra

  2 days ago
  1.0
  I cancelled my prepaid reservation within the allowed cancellation window, yet Sixt refused to honor it and kept my money anyway. This is blatant disregard for their own policy. Under Georgia’s Fair Business Practices Act (O.C.G.A. § 10-1-390), businesses are not allowed to mislead consumers or fail to honor advertised terms. What Sixt did is deceptive, unethical, and unacceptable. Customer service was useless and dismissive. Once they have your money, they do not care. Do yourself a favor: NEVER book with Sixt, especially prepaid rates. There are far better and more honest rental companies out there.
• PM

  P & M

  6 days ago
  5.0
  Outstanding Service, as Always! My husband and I have been loyal SIXT customers for the past 3 years, frequently renting SUVs for both monthly and daily rentals, and once again, they’ve exceeded our expectations! From the moment we arrive, the customer service is consistently top-notch—professional, friendly, and always ready to help. During our most recent rental at the Buckhead location in Atlanta, we ran into a slight issue: the SUV we had reserved had some unexpected mechanical issues. Thankfully, Aquilla (agent) and Hana (manager) stepped in quickly, professionally, and efficiently. They immediately assisted us in finding another vehicle, going above and beyond to ensure we weren’t inconvenienced. We truly appreciate their quick thinking and dedication to providing excellent service. Thank you so much, SIXT team, for making our experience seamless once again!
• DB

  Dre Brown

  Feb 24, 2026
  5.0
  The rental experience was detailed but fast. Alvin did an amazing job leading us through the pickup process. Aquilla was very happy to assist me at drop off. She explained to me my final charges and processed my signature with a smile. I recommend Buckhead to anyone in the area for their SIXT rental needs. This location is very cool! I will be back.
• SL

  Sam A Labib

  Feb 16, 2026
  1.0
  Terrible experience. Went in to pick up my premium car rental and the place was full of people waiting. The agent did not have a car for me and kept suggesting a car then changing it saying the car in not ready. Finally, 5 minutes before closing, the lady manger gave me a BMW 2 series. No one went over the car with me and I scanned the car and found no body scratches so I drove away. the whole experience was very chaotic. I had no problems driving the car and when I returned it. The agent took the keys and said she needed to check the car. Immediately went to the passenger back tire and found a scratch on the rim as if she knew the car and that the scratch was there. The very next day, I got a Sixt damage report and tried to contest it but to no avail. After that most of their emails went to my junk box. Finally, they sent to me to collection and my credit score went down 100 points. Summary statement, I feel I was the victim of an organized racketeering scheme... Never again 2 weeks later: As expected, no attempt to investigate my claim or follow up. Just a fake response!!! The Buckhead Sixt office gave me a car with a scratched rim at their closing time and rushed me out the door. When I returned the car, they knew about the scratch, went straight to it and charged me $366 dollars. In my opinion, A Scam job by Professional Scammers. Car Renters Beware!!!!

Frequently Asked Questions About SIXT Rent a Car Atlanta Buckhead