Penske Truck Rental

Reviews

• ZA

  Zach Asilo

  Dec 9, 2024
  1.0
  I wish Google would let me give 0 stars. The people at Home Depot are fine, but Penske could not make it more clear through their actions that they don't care about their customers. We had an issue during our rental where the store ran out of moving blankets despite a 1 month prior guaranteed reservation. Home Depot claimed that their hands were tied and that only Penske could help. Waited on hold with Penske for a long time. Penske did not offer any solution for our problem, other than to drive 40 minutes out of our way to pick up blankets from their South Fulton warehouse. Customer service rep hung up when I suggested that wasn't a good solution. Penske doesn't even care enough to return my multiple attempts to contact them since our bad experience. Ironically, had a great experience with U-Haul the other day. The truck had more miles but who cares. We dealt with a local business that stood behind the customer experience. I'm sure Penske doesn't care at all, but I will probably never rent from them again. They really don't deserve to be in business with their general approach to both the reservation system and conflict resolution. They really unnecessarily made our move a hassle. Imagine planning to uproot your entire house and wrap your valuables in padded blankets, only to find out ON THE DAY OF "sorry, pretty much don't know what to tell ya!!" But I reserved them over 30 days ago? "Yeah, they literally bring a random number" Seriously, multiple HD employees said that! Penske absolutely doesn't guarantee your guaranteed reservation, and then they will leave you stuck holding the bag at the end stranded. Ultimately the Home Depot manager marked down 3 blankets for us off the shelf. That was a far cry from what we needed. Moves require dependable service providers. LOL the team at Penske will ruin your move and laugh about it!
• NP

  Nyia Paul

  Jun 5, 2023
  1.0
  Worst location with inexperienced workers that takes money out of your account the next day! I will never rent from this location again beware. Titiana Denn claimed to be a supervisor when I called the company they said no supervisor works at that location which is a Home Depot. She took $151.49 another $144.25 plus $61.50 out of my account saying it was a mistake.
• NB

  Nicky B

  Dec 6, 2021
  2.0
  U-Haul was cheaper.
• BB

  Brian Bollig

  May 28, 2017
  2.0
  Unbelievably slow service. Sat in line for over 40 minutes behind one other person (who was also waiting). We came to pick up our truck as early as we possibly could—8:00—and we still ended up waiting an hour while the one service attendant did busy work. Makes no sense. Hire more people, have more working, whatever gets the job done.

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