Penske Truck Rental

Reviews

• EJ

  Erica James

  Sep 22, 2023
  1.0
  Horrible place to news not organized at all the manager Angel gave us wrong information with reservations through Home Depot
• NB

  Nelson Brice

  Jun 16, 2023
  5.0
  Helped me get all my stuff back from one county to another county
• VH

  Vincent H

  May 25, 2022
  1.0
  This is an absolutely horrible penske location! Avoid this location because they will cost you time and money! The customer service team isn't knowledgeable on the rental process and couldn't even operate the computer system, had no sense of urgency, and to add injury to insult they simply do not care about providing even a modest level of customer service. The experience caused me to lose a day in travel and cost me addition money due to erroneous charges that they ensured me would not occur. This isn't a case of them being fraudulent but simply grossly incompetent. In addition, they can't even explain their actions, they just point to Penske corporate and say that they did it. After contacting Penske corporate for assistance, they weren't much help either. Just rent a truck elsewhere and save yourself the extreme hassle.
• JM

  Justin Mang

  Aug 18, 2014
  1.0
  Terrible service in store. Went back and forth for about an hour between 2 different people to get a truck rented. Guy didn't know anything about the insurance offered or what it covered. Had to call Penske customer service to ask questions. Made me feel real unsure about signing anything because he never went over any of the paperwork. Looks like the guy a year ago had the same issues. He did go over the truck in detail and ask if I knew how to use it and the trailer. I can supply his name but I wont do it here because this is more of a Penske issue by letting untrained associates sell your product.

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