Mavis Tires & Brakes

Reviews

• AP

  ATL VIBEZ PODCAST

  2 days ago
  5.0
  I had the most professional experience with Tyrice and Jordan at Mivas, Jordan the manager provided excellent service and care and leadership as this was my first time visiting and working with Tyrice to compete the service from start to end was super amazing. As I was waiting in the shop to see how they treated their customer lawn with great service in a city where customer service is on the decline is re-assuring , please ask for Jordan or Tyrice and visit this location for amazing service and care - ATL VIBEZ PODCAST
• DJ

  Deja Jones

  Feb 24, 2026
  5.0
  I came in and Jordan fixed everything that was wrong with my car from brake pads front & back to my rear brake lamp. He communicated very thoroughly and had great hospitality 😊
• SE

  Sade Ellis

  Feb 22, 2026
  5.0
  Everyone was amazing, the customer service was top tier. The work was completed quickly and they gave me a great price. I want to give a special shout out to Tyrice who was great at multi tasking, and keeping everyone happy. He did this even while an impatient man was being rude. He still remained professional and nice.
• MH

  Markeisha Higgins

  Feb 19, 2026
  1.0
  I really wish I could put something lower than one star for this location. First and foremost, I had an appointment for brand new tires at 3 PM. I was told that they would give me a call when it was ready. 530 comes around and no one has updated me on what’s going on with the car. Mind you this location closes at 6 PM so I just left on my own to ensure that my car was not left overnight. I didn’t receive a call until 5:55. This alone should tell you not to leave your car at this location if you have stuff to do because obviously your time is not respected with the scheduling. So then I go to pick up my car and the guy tells me that I have seven lug nuts missing. Now, when I dropped the car off, I only had one from each tire gone so I’m just finding it odd that there’s three more gone and you’re trying to charge me extra for the three that are no longer there. At this point, this location takes advantage of their female customers. If I did not have my uncle tell me the amount of lug nuts missing I would’ve believed the men at this location and paid more than what I should have. On top of that, make sure you verify all the pricing they tell you over the phone because it will be more expensive in person. But I really had to leave this review because when I dropped off the car, I had a new tire on my front passenger side that I told them I wanted to keep as it has not been driven on long. By the time I made it all the way home which was an hour away, I see that they kept the tire and gave me my old donut. The man at the front desk also told me yesterday that my windshield wipers needed to be replaced, but don’t worry we won’t charge you only for me to get the receipt the next day and see that they did charge me. The payment isn’t the issue, Don’t tell me a lie to make me complacent. To spend almost a $1000 to deal with this type of carelessness is honestly mad unprofessional. I let the manager know everything that I left on this review and all he gave was a weak apology with no type of sincerity. Please save your money and your time I’ve had better service in the hood.
• EM

  Evan Mir

  Feb 16, 2026
  1.0
  This place horribly messed up my car's alignment. I called ahead on Thursday, 2/12 and made an alignment appointment. I spend 30 min getting there just to be told that the alignment tech had left early, and they hadn't bothered to call me before and let me know to not come. They offer me a discount, and I come back the next day, Friday, 2/13. I leave my car there for a few hours since they're backed up, and I get a call around when the shop is closing that they're finishing up. I ended up getting there a good 30 minutes after they closed, but an employee had still waited there for me, which I greatly appreciated. I get my keys and get onto the road and immediately notice that my steering wheel is crazy off center. It's about 10 degrees off to the right - I didn't even know it was possible for them to mess it up this bad. The attached picture is where my steering wheel is for my wheels to be straight. I call again on the morning on Saturday, 2/14 (Valentine's Day) and come into the shop a 3rd time because they said they could do me right and get it fixed. I wait several hours, and call again when they're 30 minutes from closing, and they tell me my car is up on the lift and that it's being worked on right now. I head down there to pick up my car and see it sitting in the parking lot right where I left it, untouched. The guy inside told me that the technician the day before forgot to leave a note that they couldn't reprogram some sensors, and there was nothing there could do about it. By now, it was around 5:15PM Sunday, and most other shops were closed for the day. This completely ruined my Valentine's Day plans that night, all for just a simple alignment. They couldn't even give me a refund correctly, because apparently the corporate office was closed, and I would have to come back in person a FOURTH time. I am now at a dealership to get serviced, and they're telling me that because of the severity of the misalignment, they might have to do a multi-hour-long procedure to reprogram the sensors and get my car working, and that it would cost $500. I still haven't gotten a refund for my initial botched service with Mavis, and I'm currently waiting for a callback from the regional manager. Please, do not go here.

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