Grease Monkey

Reviews

• AA

  Alan

  1 day ago
  5.0
  I stopped by Grease Monkey earlier today because I was having an issue with my car battery, and I honestly couldn’t have had a better experience. The new manager and mechanic helped me out and they were both incredibly kind, patient, and knowledgeable. They took the time to check everything, explain what was going on, and helped me get my battery situation fixed quickly. I never felt rushed or talked down to — which means a lot when you’re stressed about car trouble. With the old staff I experienced a year ago, I told myself I would not be coming back because of poor management and lack of knowledge on what an issue was w my former vehicle. I took a chance on it today to stop by and I am glad I did, because this new staff is absolutely delightful. Great customer service, honest help, and just genuinely good people. I really appreciate them taking care of me today. Highly recommend stopping here if you need help with your car!
• NC

  Nate Cowart

  Feb 23, 2026
  5.0
  Everyone was being so professional, Yasmin the manager was the best, she helped me out a lot and was extremely nice I will definitely be coming back here and recommend grease monkey to everyone thank you so much!!!!
• DF

  D. Farley

  Feb 21, 2026
  5.0
  I am very pleased with the level of customer service I recently received at the Grease Monkey on Howell Mill—specifically from Dorian, who exemplifies what unparalleled customer service looks like. ​I first arrived on Friday, 2/20, at 5:00 PM for an oil change. Unfortunately, the shop didn't have the specific filter my car required. Dorian was incredibly apologetic and assured me he could order the part and have it in the shop by the following morning. He promised to reach out as soon as it arrived, and he did exactly that. When I returned, Dorian apologized again for the delay and thanked me for coming back and trusting them with my vehicle. ​Throughout the process, Dorian was attentive and professional. He pulled service reports and made me aware of a minor issue he suggested I have a European diesel engine specialist look at when possible. There was no "upsell" or pressure; it was simply a "hey, I want you to be aware" moment. He took the time to answer several additional service questions with patience, offering suggestions that aligned perfectly with what other pros have told me. Again, Dorian thanked me repeatedly for my business and invited me to reach out any time with questions. As an HR executive within a global company, I know exactly what excellent people skills and customer service should look like. Dorian is a stellar ambassador for this brand, and because of this experience due to his friendly, open and welcoming personality, I will definitely be a returning customer to this location. Thanks, Dorian!
• TS

  Thomas Smith

  Feb 21, 2026
  5.0
  I’ve been here many times over the years because it’s conveniently located to where I live, they always do an excellent job in a timely manner, they are reasonably priced, and they are very friendly. Yasmin, the manager here, is extremely personable and wants to do whatever she can to ensure a positive experience for all customers in her store. She is knowledgeable and has advised me on several occasions with other issues pertaining to other vehicles in my household as well. I would highly recommend them the next time your car needs service and if they can’t do something, they will be honest and let you know what your options are.
• MD

  Monica Duggins

  Feb 12, 2026
  5.0
  I have NEVER received this kind of service ANYWHERE in any industry. Jasmine, Dorian and the entire crew were so kind, accommodating, and so knowledgeable. I wish I knew about Grease Monkey before. But now that I do I will definitely only take my 4 wheeled baby to the Howell Mill crew. So happy to be taken care of in such a professional and courteous manner. Top tier service.

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