Gerber Collision & Glass

Reviews

• BU

  Bahadir Ustaoglu

  Dec 2, 2025
  1.0
  Very disappointed with my experience at this Gerber Collision location. My car was originally estimated to take about 4 weeks to repair, but that estimate was pushed back three times and the work ultimately took over 3 months. When I picked up the car, it looked fine on the outside, but as soon as I started driving the check engine light came on and the car went into limp mode. When I checked under the hood at home, I found a cable that had clearly been damaged during the repair and left disconnected, feeding the turbo. I brought the car back and was told they would get a replacement cable in a few days. I waited two weeks with no call. I followed up multiple times and still couldn’t get a clear response. Only about four weeks later did I finally get a call saying I could bring the car back. After more than three months in the shop and then nearly another month of waiting just to address an issue caused during the repair, I’m extremely frustrated with the lack of communication, attention to detail, and overall customer service.
• KR

  Kimberly Robinson

  Nov 7, 2025
  5.0
  My vehicle looks great! Better than when I dropped it off. The customer service from Minnie is absolutely outstanding. Not only does Minnie get things done; she is personable, accommodating and pleasant. Made my process from beginning to end a breeze!
• JP

  Jeffrey Pierce

  Nov 6, 2025
  5.0
  Took my daughter's car to get repaired after an accident. They were quick, honest and creative in finding ways to keep costs down. The car looks great, and the team was awesome to work with..espeically Ashley.
• JH

  Julio Hidalgo

  Oct 31, 2025
  1.0
  Muy malo
• PL

  Patrick Li

  Oct 16, 2025
  5.0
  The front desk lady is super sweet and nice.

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