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Gerber Collision & Glass

3.8
(185 reviews)

Business Details

589 Willow St, Atlanta, GA
30308, United States
(404) 892-6919
https://www.gerbercollision.com/locations/atlanta-midtown-ga

About

Auto Body RepairAuto Repair ShopAuto Dent Removal ServiceGerber Collision & Glass
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!

Details

  • RestroomAvailable
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomAvailable

Location

Gerber Collision & Glass
589 Willow St, Atlanta, GA
30308, United States

Hours

Reviews

3.8
185 reviews
5 stars
112
4 stars
14
3 stars
7
2 stars
11
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional staff, highlighting their helpfulness and communication throughout the repair process.

Repair Quality

While some customers were satisfied with the repairs, others reported issues with the quality of work, including incomplete repairs and damage caused during service.

Timeliness

Several reviews mentioned delays in repair times, with some customers experiencing longer wait times than initially promised.

Transparency

Customers expressed concerns about transparency regarding costs and repair processes, with some feeling misled about the extent of repairs and associated charges.
  • GR
    Garrett Riggio
    5 days ago
    1.0
    Terrible wanted to charge me $500-700 to look at my truck. Called Mike a convenient collision and he does it for free.
  • KJ
    kara jackson
    Feb 18, 2026
    5.0
    Excellent work is being done here. The manager Travis was super helpful and accommodating.
  • SX
    Saint XV
    Dec 31, 2025
    4.0
    Billy at Gerber Collision provided an exceptional experience while managing my bumper-part replacement. He is incredibly informative and patient, ensuring I felt comfortable with the process from start to finish. I was especially impressed by his transparency regarding wait times; he managed to get me in and out within just a few hours. His courteous professionalism makes him a true standout. Billy is a massive asset to the Gerber Collision team, and I cannot recommend his seamless service highly enough! Thanks Billy and office team.
  • RM
    Ralph Mays
    Dec 12, 2025
    2.0
    If you have a leased vehicle, I highly recommend taking it to a certified body shop for your manufacturer instead of Gerber. I didn't know that Gerber was not Audi-certified until repairs were underway, and when I made them aware of the OEM-equivalent stipulations of my release related to bodywork, Gerber was only willing to do what my insurance company would pay for. They even initially disputed my request for the Audi inspector to inspect the car and verify that the repairs wouldn’t cost me extra at turn-in. To make matters worse, the bill increased from almost $15k at the original quote to $30k at completion. When I inquired about the discrepancy between the quotes and the additional work done to my vehicle, Gerber refused to disclose the information until the car was picked up and the deductible was paid. The repair took a total of 10 weeks. When I asked for two additional days to pick up the car, they informed me that they would charge me $60 per day until I collected it. While the policies were inflexible and non-accommodating to leasees, the staff were always polite and professional. The two stars are for them.
  • VK
    Valerie Kirkland
    Dec 9, 2025
    5.0
    Friendly service and Travis was great to work with.

Brand Certified Facts from Gerber Collision & Glass

Gerber Collision & Glass partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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