Business Details
About
Auto Body RepairAuto Repair ShopAuto Dent Removal Service
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.8
179 reviews
5 stars
109
4 stars
13
3 stars
7
2 stars
10
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising staff for being helpful and communicative, while others report rudeness and poor treatment.
Quality of Repairs
Many customers express dissatisfaction with the quality of repairs, citing issues such as incomplete work, misalignment, and additional damage caused during service.
Timeliness
Customers frequently mention delays in service, with some experiencing longer wait times than initially promised.
Communication
While some reviews highlight effective communication and updates during the repair process, others report a lack of responsiveness and poor follow-up.
Overall Experience
Overall experiences vary widely, with some customers expressing satisfaction and loyalty, while others strongly advise against using the service due to negative experiences.
- BHB HNov 6, 20255.0Gerber Collision Midtown provided excellent service from start to finish — easy, fast, and reliable! The team was professional, communicative, and made the entire process completely stress-free. The text updates on your car’s status are also a great tool — it’s so convenient to stay informed every step of the way. I’ll definitely return for all of my body shop and car repair needs. Highly recommend!
- SSSebrina SimsNov 3, 20251.0My Insurance Company towed my Vehicle to Gerber Collision on September 30th and provided me with a Rental. I received several text to promise that my vehicle would be ready, but when I called Gerber, I was feed with Lie after Lie, about when my vehicle would be ready. They blamed the Insurance company, which had approved the work already. Long story short I just recently got my car back, only because I went to check to see the progress and found my car sitting outside the shop fixed, but dirty inside and out. When I confronted the person in charge, I was feed more Lies, not to mention my car was said to be Totaled out, for a sunroof repair and then magically it was not totaled. Among all the Lies found out that the workers accidentally broke my windsheild while replacing the sunroof. Thankful to have my vehicle back, but after two days of picking it up from Gerber holding my vehicle for a month, I had to purchase a new battery . They probably were running the battery down, while they were pretending to work on my vehicle. Beware of this Gerber on Willow Street, Midtown Atlanta, they were full of it and told me Lies over the phone and in person. They caused me so much stress with all their Lies about the date that my vehicle would be ready.
- AWAlbert WellsOct 10, 20253.0They are not good. I was referred to them due to an accident. I brought my car in to have my bumper repaired. They repaired it but my headlights were no longer working. I complained about it, but was to to go buy headlight bulbs at my expense and they would install them to see if the lights would come on. So the removed my headlights and put them back on but didn't check to see if they were working or not. They didn't document any issues with the headlights in their paperwork so now my car has no headlights. They touched my headlights and now they're not working. Terrible experience with this company. I wouldn't recommend bringing your car to this location at all. They don't not take responsibility when they screw up. Update: Situation was resolved and corrected so I've updated my rating. Thank you for resolving my issue on the repair correction.
- TNTravis NorthcuttSep 9, 20255.0Ryan with Gerber was extremely helpful and communicative. He went out of his way to make sure i knew exactly what was wrong and to fix my Toyota in a timely manner. What a great, down to earth, employee!
- ATAamani ThompsonJul 25, 20252.0DO NOT GO HERE. Rude service. I usually don’t leave reviews because it ain’t worth it but nah don’t go here.
Frequently Asked Questions About Gerber Collision & Glass
What services does Gerber Collision & Glass in Atlanta offer?
Gerber Collision & Glass provides collision auto body repair, auto glass services including windshield repair and replacement, dent removal, bumper repair, paintless dent repair, and mobile auto glass service, all backed by a Lifetime Guarantee for as long as you own your vehicle.
What are the operating hours for Gerber Collision & Glass in Atlanta?
The shop is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays, Sundays, and major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Gerber Collision & Glass accept insurance claims and offer free estimates?
Yes, they specialize in handling insurance claims and provide free collision auto body repair estimates and auto glass quotes.
What payment methods are accepted at Gerber Collision & Glass?
They accept American Express, Check, Discover, MasterCard, and Visa as payment options.
Is Gerber Collision & Glass accessible for customers with disabilities?
Yes, the facility has a wheelchair accessible entrance and restroom, ensuring accessibility for all customers.
Where is Gerber Collision & Glass located in Atlanta?
Gerber Collision & Glass is located at 589 Willow St, Atlanta, GA 30308, United States.
Are there any notable places near Gerber Collision & Glass for customers to visit while their vehicle is being serviced?
Yes, customers can visit Bobby Dodd Stadium, a nearby stadium and music venue, or grab a meal at The Original J.R. Crickets in Midtown Atlanta, a local restaurant, both within close proximity.
How can customers use nearby services like Re Key Atlanta or Fastsigns in relation to Gerber Collision & Glass?
While your vehicle is being repaired, you can access nearby services such as Re Key Atlanta for locksmith needs or Fastsigns for sign making and advertising, making your visit more convenient.
Is public transportation or ATM access available near Gerber Collision & Glass?
Yes, there are nearby ATMs like Coinsource Bitcoin ATM and LibertyX Bitcoin ATM, and the location is accessible within the Midtown Atlanta area, making it convenient to access public transit options.
How can I contact Gerber Collision & Glass for more information or to book a repair?
You can reach them by phone at +1 404-892-6919 or email at info@gerbercollision.com. You can also book repairs and get free quotes online through their website at https://www.gerbercollision.com/locations/atlanta-midtown-ga.