Enterprise Rent-A-Car

3.7
478 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Atlanta, GA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Midtown Howell Mill location today.

Location

Enterprise Rent-A-Car
1572 Howell Mill Rd, Atlanta, GA
30318, United States

Hours

Reviews

3.7
478 reviews
5 stars
264
4 stars
58
3 stars
20
2 stars
19
1 star
117

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, professional, and helpful, particularly mentioning individuals like Darren and Garrett.

Wait Times

Numerous reviews highlighted long wait times for car pickup, often due to understaffing, with some customers waiting over an hour.

Vehicle Condition

Feedback was mixed regarding vehicle cleanliness and maintenance, with some customers receiving dirty or poorly maintained cars.

Reservation Issues

Several customers reported problems with reservations, including not receiving the vehicle they reserved and being charged extra fees.

Overall Experience

While some customers had positive experiences, many expressed frustration with service inconsistencies and management issues.
  • HR
    Hamid Reza
    1 day ago
    5.0
    Friendly staff. Great car selection. Return process was super easy and straightforward. The car was super fun.
  • JK
    J K
    Nov 14, 2025
    5.0
    These people know what it means to treat a customer right… when your car is out of commission and you need a vehicle to get around and go to work! They understand and are very helpful… they’re also friendly and helpful! Great experience!
  • SC
    Sydney Conner
    Nov 7, 2025
    1.0
    My reservation was for 12:00 and it took over 3 hours for the car to be ready… When I arrived they had no cars on their lot for anyone despite many people who had already booked and paid for reservations.
  • DE
    Dany Engobo
    Oct 30, 2025
    5.0
    I’ve rented from this Enterprise about five times in the past two months and every single experience has been great. The staff here is honestly amazing. Super friendly, professional and always willing to help. You can tell they actually care about their customers and take pride in what they do. There’s basically no wait time ever. As soon as I walk in, someone greets me and gets me taken care of right away. The process is quick, easy and stress-free every single time. That kind of consistency really stands out, especially since I found myself needing to rent a car so often in a short period of time. The cars are always spotless and well-maintained and they always make sure I’m comfortable with the vehicle before I drive off. They never rush through anything. They even take the time to explain and double-check that everything’s good. After renting from them so many times recently, I can honestly say this is one of the best teams I’ve ever dealt with. They make the whole experience smooth from start to finish. Definitely recommend this location if you want great service and reliable cars!
  • KM
    Kris Mahaney
    Oct 24, 2025
    1.0
    Edit: I have called 4 times now to speak with someone about this and all I am able to do is continue to lodge complaints. The response below is a joke, telling me to follow a link to a chatbot. Oh and it’s only open Monday-Friday 8-5. So much of my time already wasted trying to deal with this and it’s over a week later and still not resolved. Y’all gave me a filthy car and somehow I have to chase you down for you to make YOUR mistake right. Do better. Got strong armed into a luxury vehicle I did not reserve because it was the only vehicle on the lot. When I asked when the vehicle I reserved was supposed to be there, they had no idea. I ended up having to to pay $100 more than the reservation, which was $50 more than the price I reserved through Costco already. And to top it off they gave me a FILTHY car, it had not been washed inside at all. Some kids had clearly been in the backseat because there was sauce everywhere. DONT WASTE YOIR MONEY go somewhere else

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car offer at the Midtown Howell Mill location?

They offer a wide range of vehicles including standard cars, vans, and luxury cars with flexible rental options.

Where is Enterprise Rent-A-Car located in Atlanta?

Enterprise Rent-A-Car is located at 1572 Howell Mill Rd, Atlanta, GA 30318.