Customer Service
While some customers praised the friendly and helpful staff, many reported long wait times and poor service, particularly during busy periods.
Reservation Issues
Numerous reviews highlighted problems with honoring reservations, including unavailability of reserved vehicles and last-minute cancellations.
Vehicle Condition
Several customers complained about receiving dirty or poorly maintained vehicles, which negatively impacted their rental experience.
Staffing Problems
Many reviews pointed out that the location is often understaffed, leading to delays and frustration for customers.
Mixed Experiences
Some customers had positive experiences with specific staff members, while others reported rude or unhelpful interactions.