Budget Car and Truck Rental

Reviews

• KK

  Kor Kor

  Dec 22, 2025
  1.0
  Absolutely under no circumstances should you rent with this office. It’ll be easier and hassle free to uber to another car rental place. They’re privately owned so they don’t *really* follow the budget corp. I rented a car 10/25-28th… yep it’s December as I’m writing this… first thing they did was not let me know I would owe a $403 deposit to pick up the car on top of the $2xx something I paid to place the reservation. They wouldn’t take my insurance so another $100 on top of that. Front desk lady said I would get this deposit back (still haven’t received it) they only had one car available. Multiple people picking up, mind you. We didn’t have much of a choice! We had plans later. We agreed. It was a 2026 ram truck. I’m 5’2. I had to wait until the next day to switch the car out at another location. Everything went smoothly there. I refilled the gas and returned it to the second location. Picked up a rav4 the rest of the trip went smoothly. Or so I thought. Filled up the rav4 with the receipt from the gas station. Returned the car to the budget at the atl airport. Not only did I not get the deposit back. I’m charged a random $59 dollars a month later. No one could tell me what it was for. The budget customer service 1. Didn’t escalate my issue properly. 2. Took forever to get back to me 3. Finally got me in contact with someone to send me back to the budget atl with Jessica and have them be unhelpful, rude & unwilling to answer my question as to why I was being charged $59 and still haven’t gotten my deposit back. She said she needed proof of my gas recipet and that the math wasn’t mathing. I had two cars. Took pictures of them both full of gas with receipts to prove it. Claimed that was incorrect, thus why I was being charged $59. Refused to answer me about when I’d get my refund (it’s been almost two months at this point) Someone else had to jump in and tell me it’d be 7-10 business days, two weeks ago. I followed up and was told it’d be 7-10 business days. I’ve had a terrible experience. No one has helped me. The main budget company has basically shrugged their shoulders cause this place is privately owned.
• DM

  Deborah Mobula

  Dec 22, 2025
  1.0
  Zero star if I could. They told me the car was a 2025 and I was happy because I would be using CarPlay and other features to use Google Maps as I was going on a long roadtrip. Only to find out, all they did was put a 2025 car manual in the Car but the actual year of the car was an older version. Had to go buy car mounts for safety, and other things that I was hoping to get with the car since they said it was a 2025. Very disappointed and I won’t be going renting with Budget again. Called to see if I could swap cars but all they said was they couldn’t and if I meeded to swap it would be an additional $80 total. Which is ridiculous. Anyways, I do not recommend.
• MD

  Mark Davis

  Nov 18, 2025
  5.0
  Great experience
• RR

  Rain

  Nov 8, 2025
  1.0
  Absolutely terrible service. They couldn't pull up my reservation, and I had to call them multiple time and still they couldn't resolve my issue. Never again.
• LL

  Liz

  Oct 30, 2025
  1.0
  THEY WILL STEAL YOUR MONEY!!!!!! I rented a car for 2 days rated at 90$ and ended up with 3 months of disputing a 1200$ bill. They tried to steal my deposit, refuse my credit card: so I had to use a debit card (harder to dispute), and added random fees without an explanation. DO NOT USE THIS PLACE!!!!!!!!!! I filled the tank, turned it in early, and even cleaned it. No cleaning fees and the guy at check in said it was perfect. They just kept my deposit and charged me extra days, fees, and late fees.

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