Advance Auto Parts

4.2
338 reviews

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 2171 Cheshire Bridge Rd NE in Atlanta offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
2171 Cheshire Bridge Rd NE, Atlanta, GA
30324, United States

Hours

Reviews

4.2
337 reviews
5 stars
215
4 stars
58
3 stars
24
2 stars
8
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff varies; some customers praised helpful and friendly service, while others reported rude or unaccommodating behavior.

Product Availability

The store is generally well-stocked, but some customers experienced issues with specific items being out of stock.

Warranty Issues

Customers expressed frustration with warranty handling and store policies, particularly regarding battery testing and refunds.

Efficiency

Service speed is inconsistent; some customers reported quick assistance while others experienced delays or inadequate help.

Knowledgeable Staff

Several reviews highlighted the expertise of staff members who provided valuable advice and assistance.
  • PP
    Phanesia Pharel
    Nov 12, 2025
    5.0
    Nicest staff all around. Thank you so much Sabrina for going above and beyond with your support. Women this is a safe spot in my experience if you are having car trouble and you’re nervous.
  • KW
    Kevin Woods
    Oct 6, 2025
    1.0
    I’m disappointed with how Advance Auto Parts handled my warranty issue. I purchased a Platinum DieHard battery from them four months ago, and last week my car wouldn’t start. After getting a jump, I drove to a trusted mechanic who ran a quick check and suspected the battery was the problem—without charging me. I returned to Advance Auto Parts expecting a straightforward swap. Instead, they asked me to keep the car running for 30 minutes before testing the battery. I explained that testing a freshly charged battery doesn’t reveal whether it can hold a charge, but they insisted it was store policy and refused to do more. I went back to the mechanic, who kept the car overnight and confirmed the battery was indeed defective. Only after I contacted Advance Auto Parts corporate and shared the diagnostic results did they agree to replace the battery. Since the swap, I’ve had no issues—but they still refused to reimburse the diagnostic fee. To be clear, the store staff weren’t the problem. The real issue is the flawed policy that prevents proper testing and delays warranty fulfillment. Advance Auto Parts needs to update its procedures to better support customers and honor its product guarantees.
  • KF
    Karina Ferrao
    Sep 26, 2025
    5.0
    Location is always well stocked and the staff is always very helpful. We had a great experience over the phone and at the store finding a part with Tasha. She was very knowledgeable and informative on the product we needed. If she is there ask for her assistance she is fantastic at customer service and going above and beyond for her customers.
  • YK
    Yehnar Kiseve
    Sep 24, 2025
    1.0
    This stores attendants are not friendly and are not accommodating. I was ignored when entering the store and someone after me was properly greeted. Won't come back here.
  • EI
    elequias iturbide
    Aug 10, 2025
    3.0
    Muy lento el servicio.

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*