Business Details
About
Volvo DealerVolvo
Visit North Point Volvo Cars to experience our full lineup of Volvo Cars, Crossovers and SUVs. We have a large selection of new cars, Certified Pre-Owned, service, parts, and financing. Located in Alpharetta this Volvo dealer is located at 1570 Mansell Road.
Location
Hours
Reviews
4.6
974 reviews
5 stars
849
4 stars
35
3 stars
20
2 stars12
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful nature of the staff, particularly highlighting salespeople like Lance, Daniel, and Owen for their exceptional service.
Sales Experience
The dealership is noted for a low-pressure sales environment, with multiple reviews emphasizing the ease and transparency of the car-buying process.
Service Department
While many customers had positive experiences with the service department, some reported issues with communication and delays, indicating inconsistency in service quality.
Pricing Concerns
Several reviews mentioned dissatisfaction with high service costs and additional fees, such as a 3% surcharge for credit card payments.
Overall Satisfaction
Despite some negative experiences, many customers expressed high satisfaction with their purchases and the overall dealership experience, recommending it to others.
- KKK K3 days ago5.0Matthew from the service team was extremely kind and provided clear, knowledgeable advice throughout the process. At another dealership, I was given a vague repair estimate of $5,000, but here the same issue was properly diagnosed and repaired for $600. I truly appreciate the mechanic who patiently identified the problem and fixed it correctly. An honest, trustworthy service experience—I would highly recommend them.
- KAKoji Aoto4 days ago5.0⭐️⭐️⭐️⭐️⭐️ Matthew Price from the service team was incredibly helpful and honest. Another dealership gave me a vague $5,000 repair estimate, but here the issue was correctly diagnosed and fixed for only $600. I really appreciate the mechanic’s patience and professionalism. Highly recommended!
- MDMatt DalgJan 4, 20261.0North Point Volvo – Unacceptable and Unsafe Service My vehicle displayed an SRS / Airbag / “Service Urgent” warning. During a scheduled maintenance visit, I was told the issue was repaired. I paid for the service and took the car home. The exact same warning returned the very next day. I was then informed that a required part was missing and would arrive within one week. → Three weeks passed. No communication. No updates. Only after Volvo Customer Service randomly called to ask if I was satisfied did this issue resurface. After I explained the situation, the General Manager contacted me, apologized, and said he would personally handle it. I was told to bring the vehicle in immediately. I did. → The car remained at the dealership for three days. → Final response: “We are missing a pin. We cannot complete the repair. We don’t know when the pin will arrive.” As of today: • 30–40 days have passed • No follow-up • No calls • No emails • No timeline • And I am still driving a vehicle with an active airbag/SRS fault Allowing a customer to continue driving a car with a known safety system failure, without updates or accountability, is completely unacceptable — especially for a brand that markets itself on safety. This is not a parts issue. This is a failure of responsibility, communication, and basic customer care. Avoid this service department.
- SFStephanie FriedmanDec 24, 20255.0We started our search for a new car and I wanted the same brand I had been driving for years and which was the X6. Our daughter convinced us to check Volvo due to the strong safety reputation. We initially were thinking of buying the new X5. From the minute we arrived to a few days later when we found the car we wanted the experience was fantastic. Daniel S. helped us and he is not pushy and genuinely wanted me to find the one car I would love. We initially did not find one that matched my wishes and he kept researching and located one he had shipped in. He understood my asks and wanted to make me happy. When the car arrived at the dealership he texted us that it was perfect and followed our specs. He could have tried to convince me for something else but no he looked for precisely what I wanted which was less expensive than some he had showed me initially. Amazing experience thanks guys. Mark is also great and worked with us on any additional coverages we could select or opt out from. Thank you guys.
- SGsally geliniDec 22, 20255.0I've honestly been happy with my experience here before, but the last two times I worked with Matt Price and we was such a pleasure to work with! His customer service was excellent and so was his communication as far as keeping me updated about my vehicle. Matt was patient, listened to my concerns and resolved my issues. He also ensured I had a loaner car ready and waiting for me. I've worked with a couple different service advisors here and they have all been good, but had to write a review this time for Matt because he went above and beyond with his customer service - Thank you!
Frequently Asked Questions About North Point Volvo Cars
Where is North Point Volvo Cars located?
North Point Volvo Cars is located at 1570 Mansell Road, Alpharetta, GA 30009, USA.
What are the operating hours of North Point Volvo Cars?
North Point Volvo Cars is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and closed on Sundays.
What types of vehicles does North Point Volvo Cars offer?
North Point Volvo Cars offers a full lineup of Volvo cars, including Crossovers and SUVs, as well as Certified Pre-Owned vehicles.
Does North Point Volvo Cars provide vehicle servicing and parts?
Yes, North Point Volvo Cars offers service, parts, and financing options besides selling new and Certified Pre-Owned cars.
How can I contact North Point Volvo Cars?
You can contact North Point Volvo Cars by phone at +1 678-365-0600 or via email at info@northpointvolvo.com.
Where can I find special offers for Volvo cars at North Point Volvo Cars?
Special offers can be found by visiting their offers page at https://www.volvocarsnorthpoint.com/?ddcref=YEXTFeaturedMessage.
Are there hotels near North Point Volvo Cars for customers traveling from out of town?
Yes, nearby hotels include Hampton by Hilton and Hampton Inn & Suites Alpharetta Roswell, which are convenient for customers visiting from afar.
Are there convenient gas stations close to North Point Volvo Cars?
Customers can find nearby gas stations such as QuikTrip, ampm, bp, and RaceTrac in close proximity to North Point Volvo Cars.
If I need to withdraw cash or send money near North Point Volvo Cars, where can I go?
There is a Wells Fargo ATM nearby for cash withdrawals, and Western Union services for money transfer needs close to North Point Volvo Cars.
Are there other car dealerships or automotive services near North Point Volvo Cars?
Yes, nearby automotive-related businesses include Nalley VW, Asbury Automotive Group, Angela Krause Ford, Cherokee Ford Lincoln of Alpharetta, Nalley Volkswagen of Alpharetta, Krause Auto Group, Bentley Motors, Alpharetta Ford Lincoln Mercury, and Bentley Atlanta.