Enterprise Rent-A-Car

Reviews

• MS

  Marva Siau

  Sep 29, 2025
  5.0
  Easy rental process; clean vehicle; great mileage
• WM

  Wendel and Diane McKiinney

  Sep 28, 2025
  5.0
  The rental process is quick and efficient at this location. Staff is always kind and respectful.
• TD

  Timothy davis

  Sep 9, 2025
  5.0
  Good staff great service
• LM

  Lena Moon

  Sep 5, 2025
  5.0
  1st time doing business at this location since they changed management. Previous manager left big shoes to fill but Shaun exceeded our expectations & provided us with excellent service. Bainbridge Enterprise is an asset to this community.
• LC

  Lis Cruz

  Aug 29, 2025
  1.0
  There aren’t many options in Albany but if at all possible you can avoid renting from this place do so. They advertise online that the vehicles are available and then you get there to pick them up and they are not available. I asked about this and the grown man at the counter it’s a good question and he would like to know that too, but he had another car available for an up charge. Without any good options o took the vehicle and called customer service the same day to discuss the up charge and the false advertisement the guy online told me that i didn’t have to take the care, I could’ve walked out. Good point. I went back the next morning at 9 am to drop the vehicle off. The place was closed. So I put the keys in the lockbox where and called customer service to let them know the woman on the phone said not to worry that they have cameras to check that the keys have been dropped off and someone will check the lock box when they get in. 4 days later 3 calls to customer service 2 messages send to the kiosk airport and my rental is still not closed and my credit card is still being charged. I had to drive an hour to the airport to talk to the grown man (he called himself this) to get the issue resolved…. All of this for a one day rental, that I actually needed for 3. At the end of it all it one of their employees that had made the mistake and it was not the one at the front desk “the manager”. So much wasted time of my life that I will not get back… Enterprise Rental Car has to do better!!!

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