PURE AUTO CENTERS LLC

Reviews

• KT

  Kymberly Taylor

  3 days ago
  5.0
  They are always professional, honest, caring and fair. I've seen them go the extra mile for customers. I only deal with them for my car care.
• CL

  CallToHaul LLC

  Jan 2, 2026
  5.0
  Steve diagnosed and fixed my F-250 diesel within two weeks after another shop had my truck for over a month and did not resolve the problem. Steve not only communicated with me throughout the process, but checked back with me after he fixed it to make certain the truck was running well. The problem was a tricky one to diagnose, but Steve was motivated to fix it. I highly recommend this shop for any diesel issues.
• JH

  John Haldeman

  Dec 15, 2025
  1.0
  Dishonest shop. After two and a half hours to balance 2 tires (Ridiculous even if it DID work), I was told their machinery couldn't balance the tires and they charged me 64 dollars for trying. The tires shook the exact same. By the time I got home, my tire light came on because their machine snagged a tire plug and pulled it half way out of my tire. I called the shop, spoke to the owner and asked for my money back. They denied everything, swears there's no way that ever possibly happen and refused to do anything about it except "check the cameras" and "take a look at the tire". Spent an hour and a half repairing the tire, and spent 2.5hrs & 64 dollars to learn this is a shop to avoid if you want honesty or accountability.
• ZC

  Zane Conwell

  Dec 5, 2025
  5.0
  Brought in my Explorer we got from Carvana. This shop worked great with Silver Rock getting my suspension diagnosed, approved, and replaced within 2 days. Great communication from Corey and the team here at Pure Auto. This shop gained me as a future customer from the way they handled this warranty work.
• SS

  Scott

  Oct 2, 2025
  2.0
  They did good work for me a few times in the past (diagnosis and repair), but it just seems like they've changed how they are doing business. I came in for a rotate and balance (had purchased the lifetime balance), and they tried to sell me new CV axles claiming they were leaking/cracked which I declined. A couple of weeks later I had some time to more thoroughly check my CVs, and I discovered that they had used the impact wrench to tighten the lug nuts on all my wheels to some insane torque level. The breaker bar I have even with a hammer was of little help, so I needed to use a 6' pipe as an extension to free them. One of the stem bolts snapped and another had enough thread damage that it needed replacing as well. My OEM alloy rims were purchased a couple years ago new from Toyota, and I had replaced my from rotors with OEM Toyota ones in recent months, so it was more of a concern than just popping out some stem bolts. Also, I couldn't find any damage on the CVs boots. I think it has been 5-10,000 miles since then without issue. Also, after they did the rotate and balance, the tires were still vibrating until I had work done at a different shop and had them do a rotate and balance. So there's that as well.

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