Expert Car Care- Winter Park

Reviews

• AS

  Alec S.

  3 days ago
  1.0
  Incompetent. Came in for overheating and thermostat was replaced. Service recommended changing the valve cover gasket for an oil leak, so I agreed to have the maintenance performed. When it was completed, I asked for pictures and was told that they didn't have any, and didn't have the old gasket to show because they threw it away. Once month later, my vehicle was being serviced at the dealership; the service advisor recommended replacing the valve cover gasket because an oil leak was noticed so I contacted Expert Car Care during the week and was told that they would order the part and install it on the weekend. I was also told that it would take a few hours. Today, I brought the vehicle in around 8am. The assistant manager, Jamal, whom i had spoken with earlier that week to explain the situation could not remember me and why I was coming in today and just said it shows i'm here for a valve cover gasket replacement. I was told that they would call with an update, and by 11am I called, since they didn't and was told that the vehicle has not been checked and that they would call me for an update. I called again 2 hours later (12:50pm) and was told that they would be looking at it now. Then 30 minutes later, they called and said that there was a noticeable oil leak coming from the valve gasket cover and the assistant manager stated that he could not confirm that it was replaced so they would be replacing the gasket and that he wasn't sure if they had the part, but could obtain it since their part supplier is 10 minutes away. When I came at 3pm, the repair was complete and the assistant manager showed me a gasket and said it was from my vehicle and that it was replaced. During this time, what I was told stopped making any sense. I will not be returning for any maintenance and am sure that if I have had this type of experience where the staff acted like this is a typical day at work and did not show any concern regarding the repair that was done, then I cannot be their only customer this has happened to.
• KS

  Keith Smith

  5 days ago
  5.0
  Jamel was an absolute gentleman and provided the knowledge and resources I needed to make a sound decision regarding my car repairs. If you are in need of service, I highly recommend going to see ExpertCarCare. Don’t wait and potentially increase your repair costs.
• JD

  jen dasher

  5 days ago
  5.0
  I have been bringing cars here for many years and have always had excellent service. They are honest always and so courteous and responsive to time. Today Jared was the person in charge and he went above and beyond to help me. They surely live into their name- they ARE expert and they DO care. I cannot recommend them more highly!
• HC

  Hayley Crombleholme

  6 days ago
  5.0
  The folks here were fast, thorough, and kind. My car issue ended up being more complicated than expected and they went out of their way to get it sorted.
• RI

  Rita Isaak

  Apr 7, 2026
  5.0
  Due to the urgency of the matter, low air in my tire, I looked for the closest one and the one who opened the earliest. I found myself at expert car care in Winter Park. I walked in into a beautiful waiting area with a Nespresso, coffee machine and fresh cookies. Great conversation with Blake the owner and my tire was patched and no money was taken!!! The least I can do is to praise their great customer service and quick respond. If I could give 10 stars, I will do it.

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