Fields BMW Winter Park

Reviews

• AA

  Alissa

  5 days ago
  2.0
  I don't write reviews often and will not call out names but please do your due diligence on inspecting your vehicle before buying here. We purchased a BMW X3, 86k miles on 8/29. The idea was to pass it down in a couple of years to our son. Sales was great everything went smoothly. I was told a tire needed replaced and some work on the under carriage of the car, specifics were not given. I trusted all was taken care of but regret that now. I've owned 6 cars never had any issues within 2 months of purchasing regardless of age or miles. On 10/23 the coolant was already out, strange but went ahead and filled it. Had to replace the coolant 3x in less than a month. My mechanic friend checked under the hood and said the radiator looks bad and coolant leaking, take it back to where you bought it and make them fix it. We took it in yesterday thinking all would be taken care of no questions. They covered parts but we still had to pay labor. If they hadn't taken care of parts the total would have been $5k to fix. The detailed quote we were given had prices whited out, strange right? We paid $2k in labor and come to find out the tire was never replaced like I was told back in August before driving it off the lot. I understand it's not under warranty but this is unacceptable and bad business. Love my BMW but we will never do business here again.
• KM

  Kevin Melendez

  Nov 17, 2025
  5.0
  ⭐️⭐️⭐️⭐️⭐️ Outstanding Service at Fields BMW! I want to give a huge shout-out to Sasha at Fields BMW for making my recall appointment absolutely seamless. From start to finish, she was friendly, professional, and went above and beyond to make sure everything was handled quickly and stress-free. Her communication was on point, and she made the whole process feel effortless. Big thanks as well to the mechanics and service team for putting together an incredibly detailed video car inspection. The video was clear, informative, and really showed the care and attention they put into my vehicle. It’s rare to see that level of transparency and effort — and I truly appreciate it. Fields BMW, you’ve got an amazing team. Thank you for the top-tier service!
• DM

  Deanna Magee

  Nov 17, 2025
  1.0
  I would consider the people here kind. However nobody seems to ever be in a hurry to help get people in and out. Their systems and processes repeatedly are inefficient. Make an appointment 3 weeks in advance for a loaner vehicle, arrive and there’s no loaner vehicle for you. On another visit, another appointment scheduled weeks in advance and I sit and wait for over an hour for anyone can get to me. Unbelievable. This is the kind of service and lack of consideration I might expect from a non-luxury brand vehicle. On one visit I brought it in for a recall, when I picked the vehicle up it had permanently disabled all driver assistance programs including blind spot lights, lane keep assist, break assist … because of the issues with service I would reconsider ever buying another BMW. This is an ongoing headache.
• DB

  David Bentham

  Nov 14, 2025
  5.0
  I recently purchased a 2026 BMW X7, and I couldn’t be happier with both the vehicle and the exceptional service I received throughout the process. From the moment I walked in, the representative who assisted me was professional, knowledgeable, and genuinely committed to helping me get into the exact vehicle I wanted. They took the time to understand what I was looking for, walked me through every feature, and made sure I felt confident and comfortable with my decision. Their patience and attentiveness made the entire experience smooth and stress-free. Because of their outstanding guidance and support, I was able to drive home in the perfect X7. I highly recommend this dealership and especially the representative Sean who helped me. Outstanding service from start to finish!
• AP

  Adam P

  Nov 6, 2025
  1.0
  I had my 2024 BMW M4C (with only 10,000 miles) towed to this dealership after discovering that all the coolant had leaked out while it was parked in my garage. What followed was one of the worst service experiences I’ve ever had. From the start, communication was nonexistent. I called several times throughout the week — Monday through Thursday — and no one could even locate my vehicle. I was out of the country at the time and had to repeatedly chase updates, only to finally hear back on Friday that my car had been found. It sat there for nearly a week before anyone even looked at it, and I was never offered a loaner vehicle during the entire process. When they finally inspected it, I was told they needed to take the car apart to determine if the issue would be covered under warranty — and I’d have to pay $500 upfront just for them to “investigate.” I agreed, but even after disassembling the car, they couldn’t identify the cause of the coolant leak. Despite that, they quoted me $2,500 to “fix” the problem, without being able to explain what actually needed fixing or what caused it. After days of more silence and missed calls, I went to pick up the car in person — only for them to lose my keys and the vehicle itself for nearly an hour. When they finally located it, an employee drove it recklessly across the lot with no coolant, causing the car to overheat again right in front of me. I ended up having the vehicle towed to an independent mechanic, who diagnosed and repaired the problem properly for $300 — a fraction of what BMW had quoted. This entire experience was unprofessional, careless, and completely unacceptable for a brand like BMW. I strongly recommend avoiding this dealership for both service and sales — they wasted my time, money, and trust.

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