Fields BMW Winter Park

Reviews

• DH

  Dan Harding

  5 days ago
  5.0
  Matt in the service department is awesome! I had to stop in before Christmas last year as I was having tire trouble. I met with Matt and he explained everything clearly without rushing me and laid out my options without rushing or pushing me. I'd personally recommend him to anyone if you have to get your car serviced. His honesty and integrity was refreshing. He also kept me updated on what was going on with my car while I waited. Besides this he also wore a Christmas sweater so I was not alone in my Christmas spirit for the season 🎄 If you have to take your car in for a service be sure to ask for Matt.
• AB

  Adrian Burrowes

  6 days ago
  1.0
  I am extremely disappointed with my recent experience at Fields BMW Winter Park. I brought my vehicle in for a clearly documented issue: the car would not start unless the key fob was held near the ignition panel. After waiting over five hours, paying for multiple services, and being told the issue was addressed, I went to pick up my car—only to find that the original problem had not been fixed at all. I was then told the key fob battery had “been forgotten” and replaced on the spot. The car still did not start. Only after walking back inside a second time did the advisor personally confirm that nothing had been resolved. At that point, I was explicitly promised—multiple times—that if I brought the vehicle back, I would not be charged for diagnostics or labor, only for the part once identified. Based on those assurances, we returned the vehicle. After days of silence, I was contacted and told they still had not identified the problem and now wanted $500 for diagnostics, completely contradicting what I was promised. This experience felt dismissive, disorganized, and ultimately dishonest. The issue I brought the car in for was never fixed, my time was not respected, and commitments made by the dealership were not honored. I expect better from a BMW dealership.
• BW

  Brain Williams

  Jan 3, 2026
  1.0
  I’m very disappointed with the level of service at this BMW dealership. I was repeatedly inconvenienced and had to come back three separate times to complete what should have been a straightforward purchase. The first visit, the vehicle was not fully charged or properly detailed, which already set a poor tone. The second visit was even more frustrating. Finance told me my check was made out incorrectly, only for me to later learn that this wasn’t entirely true — they simply preferred a cashier’s check. This miscommunication wasted my time unnecessarily. Bryce appeared very inexperienced, and Chris was not helpful at all — frankly, his lack of professionalism made the process worse. What’s most disappointing is that this was my second time purchasing a vehicle from this dealership. As a returning and loyal customer, I expected better customer service, not repeated runarounds. To make matters worse, the dealership refused to work with me on financing, even though I have financed with BMW in the past, forcing me to seek approval elsewhere — yet another inconvenience. When I finally came for the third visit to pick up the car, it still was not fully charged. At that point, it was clear there is a serious lack of care, communication, and attention to detail at this dealership. Yes, the dealership is large, has many vehicle options, and I did get a decent deal — but the overall experience was poor. I’ve been to several BMW dealerships, and this one fell far below expectations. Because of this experience, I will be looking elsewhere for service and future purchases.
• TB

  The Fabulous Mrs. Blake

  Dec 22, 2025
  1.0
  I received a Service Letter in the mail from BMW USA. My letter stated if I had issues with the Gear Shift Sensor (Transmission not recognizing my car was in Park) I could bring it in to a dealership to be repaired at no cost as long as I was under 120k miles and within my 10-year warranty and to do so by Dec 31, 2025. I indeed did have this issue. My vehicle is a 2016 and I only have 57k miles on it, so I made plans to bring it in before the deadline 12.31.25. I dropped my vehicle off at Fields BMW in Winter Park, FL, on Wednesday, December 3rd, for the Service Department to fix the issue of the Gear Shift Sensor. When I received a call back from the service advisor, he stated that my warranty expired on 11.16.25. I told him I had a 2016 vehicle so warranty should be good until Jan 2026. He said my date was 11.16.15. Nowhere on my letter did it state my Warranty start date and, as stated above, the letter said I had until December 31, 2025, to have this taken care of. I explained the situation to the Advisor who said there was nothing he could do and that I would have the option of paying $1600 to have the issue fixed, or if not, pay the $249 diagnostic fee without any repairs made. I expressed how dissatisfied I was and asked to speak with the Service Manager. I was transferred to Richard Gaffney, the Service Manager for Fields BMW and again explained my situation to him. I unfortunately did not keep a copy of the original service letter, since a previous time I received a similar letter for a different issue, was told they did not require a copy of these letters since they have everything in their system. Mr. Gaffney told me that if I didn’t have that letter, there was nothing he could do. I again explained that if a person has a 2016 vehicle and has a 10-year warranty, that any person would believe their coverage was good until the beginning of 2026. I also expressed how I purchased my BMW through a second party only five years prior, so if the letter did not show my warranty expiration date, there was no way for me to know when the beginning date of my 10-year warranty was. And, why would I let the warranty lapse to spend $1600 when I could get the issue fixed at no cost? I ended up paying $265 for Fields BMW for doing absolutely nothing for me, upsetting me and showing their lack of understanding for someone in my situation. If they truly respected me as a customer and appreciated my patronage, this could have been handled differently. Now, I no longer want to do business with Fields BMW and I am extremely upset for having to spend $265 out of my pocket (especially during the holidays) and still needing to have my BMW repaired. Absolutely unacceptable and extremely disappointed in this BMW service department and Service Manager. FOLLOW UP TO RICHARD GAFFNEY: I've already reached out to you and you did nothing for me. Don't just reply to my post acting concerned because I left a bad review. If you had sincerely wanted to help, you had ample time to do so. You are half the problem...being FAKE.
• SS

  Sandra Shaker

  Dec 18, 2025
  1.0
  Worst experience and extremely poor communication Update: Called Brian the service manager on his phone number he left on the review. Explained everything to him and all he said give him couple mins he will check on this case and he hang up. Never called back, he did nothing and took no action !!! This further confirms the complete lack of accountability and follow-through at this dealership. I had an emergency flat tire at 0 PSI and called BMW first to check availability. My husband was told they had two tires in stock and that we could come in and have it done within an hour. Based on that information, I left work and carefully drove the car at 25 mph, no highways, which took an hour and a half to get there. Once I arrived, I was told they did not have the tire and that I would need to leave the car for a week. I explained I could not be without my car, especially We are in a phase of moving and we are trying to move before Christmas and planned to take it back to do it somewhere else. At that point, I was repeatedly assured by the advisor that the tire was covered under warranty and not to worry. I specifically asked multiple times to confirm this, and I was told yes every time. Because of that assurance, I left the car, took an Uber, and rented a vehicle. Later, I received a call from Julio, who said he was my advisor and that the person who initially helped me gave me incorrect information. He told me the tire was not covered under warranty. At this point, everything that had been promised to us had changed—tire availability, warranty coverage, and timeline. My husband tried to reach Julio for two days with no response. When he finally answered, Julio said he would “see what he could do” and call back—which never happened. After multiple additional attempts, he finally told us the tire would not be covered and that it wouldn’t even arrive until Monday. This was by far the worst experience I’ve had with BMW. The lack of communication, misinformation, and broken promises caused unnecessary stress, time loss, and inconvenience. Extremely disappointed, especially at this level of service from a BMW dealership.

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