Fields BMW Winter Park

Reviews

• CG

  Carlos Gregory

  2 days ago
  5.0
  Exceptional Experience – Professional, Transparent, and First-Class Quinn was outstanding — knowledgeable, patient, and zero pressure. He understood exactly what I was looking for in my BMW X5 for my wife and treated the process like a professional consultation rather than a typical car sale. Every question was answered clearly, every number was explained, and there were no games. When it came time to finalize everything, Sara in finance, made the process smooth, transparent, and efficient. No surprises. No unnecessary pressure. Just clean execution. What impressed me most was: • Clear communication • Respect for my time • Honest numbers • A calm, professional atmosphere • Attention to detail from start to finish Buying a vehicle at this level should feel premium, and this absolutely did. If you’re looking for a dealership that operates with integrity and professionalism, ask for Quinn and make sure you meet Sara before you leave. This is how car buying should be done. Highly recommend.
• HS

  Humam Shalabi

  3 days ago
  1.0
  I had one of the worst service experiences I’ve ever encountered at this dealership. I scheduled a Saturday appointment for a simple oil change. I was told it would take about two hours. Instead, it took five hours. That level of delay for routine maintenance is completely unacceptable, especially when customers plan their day around the timeframe given. Unfortunately, it didn’t end there. When I got home, I realized my AC was no longer working — a problem that did not exist before my service appointment. I returned the next day to address the issue, only to be told they deny any responsibility. When I asked for a loaner vehicle, I was told none were available. The service manager stated he would arrange a rental car for me. That never happened. I received no follow-up and no solution. I ultimately had to request an Uber just to get home and figure out how I would make it to work. The lack of accountability, poor communication, and complete disregard for customer inconvenience is extremely disappointing. Mistakes can happen — but how a business handles them defines its professionalism. In this case, the handling was careless and unorganized. I hope management takes this seriously because this experience has severely impacted my trust in this dealership.
• JS

  Juan Santiago

  4 days ago
  1.0
  ⭐☆☆☆☆ I rarely leave reviews, but after three separate visits over a 26-month period for the same lighting issue, I feel this needs to be documented. In December 2023, lighting faults and burned socket issues were identified on my 2012 BMW X6. In June 2024, I returned specifically to correct brake lamp malfunctions and a low energy warning. I approved and paid for repairs with the understanding that the lighting concern was being resolved. However, the vehicle was released to me with the same lighting faults still present. The issue did not resolve and later return — it remained active at the time of release. I was informed after waiting approximately eight hours that the appropriate technician was not available and I would need to reschedule, yet payment had already been processed and the vehicle was returned without confirmed resolution. In February 2026, I returned again for the same lighting system faults. I was charged another diagnostic fee and ultimately advised that a melted taillamp housing is now the root cause of the short-circuit condition in the same lighting circuit previously addressed. If this housing condition was the root cause, it should reasonably have been identified during prior paid lighting repairs. Instead, bulbs and sockets were replaced while the underlying issue remained unresolved. Additionally, on multiple visits, my vehicle remained at the dealership for extended periods without proactive updates. I consistently had to initiate contact to receive status information, and diagnostic conclusions were often provided only after I requested an update. I understand that vehicles can develop new issues over time. However, when the same system, location, and symptom category span multiple visits and paid repairs without lasting correction, it becomes a continuity concern. I hope this feedback is taken seriously and used to improve communication, diagnostic thoroughness, and quality control for future customers. — Juan Santiago
• BJ

  Beth Johnson

  Feb 24, 2026
  1.0
  My interaction with Rabee Mauzzen was unprofessional from the moment he approached me. He came to me with a dismissive and noticeably negative attitude before I was even given the opportunity to ask my questions. There was no greeting, no willingness to listen—just an immediate sense that my presence was an inconvenience. His tone, body language, and overall demeanor were unnecessarily rude and set the stage for what became an extremely uncomfortable interaction. When Robert joined the conversation, it was clear the situation had already been discussed and that no real effort would be made to assist. He was equally uninterested and aggressive in tone, offering no solutions and showing no willingness to hear me out. The atmosphere was cold and unwelcoming, and I was left feeling as though customers are viewed as an inconvenience rather than a valued part of the business. That experience alone is why my family and I chose to move our business to another dealership. For a brand that presents itself as a luxury experience, the lack of professionalism, basic courtesy, and customer care from management was extremely disappointing.
• BM

  Brandon Mendiola

  Feb 19, 2026
  1.0
  If I could give less than one star, I would. I have had nothing but bad experiences at this BMW location in Winter Park. Most recently, they forgot to charge me for labor and then called asking for almost 2 grand in additional payments because they forgot to charge me. I recognize the need to pay for the labor that has been completed, but receiving a call from the Reps personal line felt like I was being scammed and was not appreciated. What other business calls to say, "Oops, I made a mistake. You now have to pay for the mistake I made." You made an administrative mistake, a costly one, and I would expect you to eat it. Just the cost of doing business. It felt like trying to collect an additional payment was an attempt for me to bail the person responsible out from getting in trouble. Also, $250 per hour in labor is ridiculous, especially when it takes as a long as it does for work to get done. On top of that they forgot to wash my car (the second time this has occurred). I get it's a free service, but don't tell me you're going to do it, if you're not actually going to do it. On my previous visit, with an appointment, it took over 24 hours for them to change my oil and wash my car. When I received my car back the next day, it had not been washed. Also, no communication that they were keeping my car overnight for such a basic activity. I had to reach out to get an update on my car. I do not feel taken care of or even appreciated by this location. I will not be bringing my car back to this location and will encourage any of my family and friends that are BMW owners, to avoid this location. Please find a reputable shop in the nearby area and save yourself the headache of this place.

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