PANNA Car Wash Weston

Reviews

• WM

  Winston Martinez

  Apr 3, 2026
  1.0
  I visited this car wash recently and left disappointed, mainly due to the overall lack of attention and customer service. From the start, the initial interaction set the tone. The attendant receiving my car barely spoke and mostly pointed at a pricing sheet instead of clearly explaining options or guiding the process. It felt rushed and impersonal. After the wash, I noticed that my driver’s side floor mat was missing. When I brought it to their attention, the response was immediate and dismissive. I was told the car arrived without a floor mat, with little effort to genuinely look into the situation. What stood out most was the lack of consistency and care in how the issue was handled. Different explanations were given, and when I asked to review the camera footage, the explanation provided was unclear and didn’t convincingly support their claim. Instead of taking the time to thoroughly review what happened or consider the possibility of a mistake, the conversation quickly became defensive. At no point did I feel like there was a real attempt to resolve the concern or take accountability. Mistakes can happen in any business, but attention to detail and how situations are handled make all the difference. Unfortunately, that was lacking here from start to finish. Thank you for your response. I do want to clarify one point in your reply, as it is inaccurate. The vehicle was not a loaned car. I arrived with my own vehicle, and stating otherwise only adds to the confusion around what actually occurred. To be clear, this situation was not escalated further on-site because I chose not to prolong the interaction. At that point, it was evident that no additional review or transparency was going to be provided, particularly when I was not allowed to view the relevant camera angles I requested. This experience is not about a floor mat. It is about how the situation was handled. From the initial interaction to the way the concern was addressed, there was a lack of communication, clarity, and willingness to properly review the issue. As someone who has visited this location before, this was disappointing. Based on this experience, I will not be returning, nor will I be recommending this business to others.
• NU

  Nicolas Urueña

  Apr 1, 2026
  5.0
  Luis Carlos y Carlos Mario the best two guys. Always taking great care of me and my car. Thank you guys.
• NM

  nancy mason

  Mar 30, 2026
  1.0
  Very expensive for what they do😕 Very disappointing experience. I paid $40 for a car wash that included interior cleaning, but the job was poorly done. There were still visible areas inside the car that hadn’t been properly cleaned, which is frustrating considering the price. What made it worse was the lack of good customer service. Even though I was the only customer at the time, there was little attention to detail and no real effort to ensure the job was done right. For $40, I expected much better quality and care. Unfortunately, this place did not deliver.
• AS

  Alvaro Salim

  Mar 22, 2026
  5.0
  Great experience overall! The management team (Carlos) is very professional, attentive, and clearly focused on delivering top-notch customer service. You can really tell they care about both the details and the customer experience. Definitely a place I would recommend!
• PA

  Paul Acosta

  Mar 10, 2026
  5.0
  The team works extremely hard to get you in and out of the business while detailing the car to practically perfection. The Customer Service is always great along with the opportunity to have a great meal inside while you wait. I’ve been coming here for years and management has kept a good team together. I recommend PANNA car wash to everyone who wants their car detailed beautifully.