Enterprise Truck Rental

Reviews

• BH

  Brad Hinde

  Feb 24, 2026
  1.0
  DO NOT RENT HERE!! Absolutely disgraceful experience at the Enterprise Truck Rental branch in West Palm Beach. As a business owner in the moving industry, I called ahead to make sure everything would be handled properly. I was told clearly by a representative that as long as the renter had a credit card with his name on it, there would be no issue renting a truck. The card did have his name on it. When my friend arrived, the story suddenly changed. Now a company credit card was “not allowed,” even though his name was printed on the card and he had full authorization. This restriction was never mentioned during the call and what's worse doesn't make sense. Then, when another individual attempted to rent using his own driver’s license and personal credit card, they were refused as well — which now becomes and issue since according to them the credit card used had to be a personal credit card which it was. What makes this even more frustrating is that I have personally used my company credit card in the past for a personal rental without any issue. The policies at this branch seem to change depending on who you speak to and when you show up. When I contacted the branch manager, instead of receiving a straightforward explanation, I was given shifting excuses and contradictory reasoning. There was no accountability and no transparency — just backpedaling. This location operates with inconsistent policies and poor communication. If there are specific rules, they should be explained clearly and applied consistently. Customers should not have to deal with last-minute surprises after being told something completely different over the phone. I will be escalating this issue beyond the branch level. Extremely disappointing experience and very unprofessional management. I hope they are ready for what's to come which I couldn't include in this review but because someone has a different skin color than yours shouldn't mean they should be treated differently and just create excuses as to why they are refusing to rent them a truck. Shame on the branch manager and the representative that blatantly lied about what the trucks use was intended for. You will be hearing from me.
• CC

  Chanett Chemnitz

  Feb 8, 2026
  5.0
  All was great service ! Both on the phone and especially at the shop. Would have liked to have known that the hitch that I asked for wasn’t included, just that I was able to attach one.
• MM

  Mike Preisman (Mike)

  Jan 30, 2026
  5.0
  This is now for car rentals also. I received my loaner car while my car was getting some body work done for a parking garage swipe. I couldn’t have been happier with the very friendly and helpful service I received from Shakira. She took very good care of me both when I picked up the car and when I returned it.
• JG

  Jodi Graffam

  Jan 26, 2026
  1.0
  I had a confirmation I was all set. I showed up and they didn’t have a van for me. They never called to tell me there was a problem. Just sorry we don’t have a van. Meanwhile, I had Movers hired to help me that were costing me money by the hour. Completely unprofessional
• AB

  art brown

  Jan 19, 2026
  5.0
  The service was great. I love the price. The truck was very clean. Everyone there working there was very nice. Very helpful. I will be coming back again. Thank you and have a great day.

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