Jiffy Lube

Reviews

• KB

  Kara Boyd

  4 days ago
  1.0
  Rude employees who screamed at their co-worker while I was in my car in the bay. Tried to upsell me on new brakes, which sounds like a common occurrence. I will never go back and would not recommend.
• RH

  Richard hughes

  Apr 15, 2026
  1.0
  Yesterday, my wife went to Jiffy Lube Store #3416, operated by Atlantic Coast Enterprises LLC, on Bell Shoals Road in Valrico for a routine oil change. During the visit, she called me clearly concerned after being told that the rear brakes needed immediate replacement at a cost of approximately $500. Our experience was disappointing for the following reasons: We came in for a standard oil change, but were presented with an urgent and costly repair recommendation. The recommendation was communicated in a way that caused unnecessary concern about the safety of the vehicle. Because of the urgency described to her, I asked my wife to take the car directly to our regular mechanic for a second opinion. Our mechanic inspected the brakes and advised that they still have approximately 12,000 miles of service life remaining. That assessment was completely inconsistent with what my wife had been told at Jiffy Lube. This experience left us with the impression that unnecessary pressure was being applied to authorize repairs that were not actually needed at this time. Our concerns are: Customers may feel intimidated into approving expensive work on the spot. Safety-related language can create fear, especially when presented as urgent. Recommendations should be accurate, transparent, and supported by the actual condition of the vehicle. We value and want to support local businesses, but that support must be earned through honesty, professionalism, and fair treatment of customers. Based on this experience: We will not return to this location. We would encourage others to seek a second opinion before approving major repairs recommended during routine service visits. Overall, this was a very disappointing experience and, in our view, not an example of the kind of trustworthy customer service a local business should provide.
• CT

  Carlos Teixeira

  Apr 10, 2026
  5.0
  All the service personnel were fantastic!
• VL

  Victoria Lucas

  Mar 31, 2026
  5.0
  I truly enjoyed my experience at Jiffy Lube. I came in to receive an oil change but because of the technician Rocco, I left having a greater understanding of the health of my car and what I needed to improve its function. His colleague Eddie was of great assistance to him and was informative.
• AM

  Andrew MacLean

  Mar 29, 2026
  1.0
  Was told that my car was a danger to myself and others because my brakes were so bald. Order parts to fix it myself… brakes are fine (roughly 50% left) so they lied and tried to scare me into services I didn’t need for an inflated price. I’ll be checking my fluids next to see if that was a lie too

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