Safelite AutoGlass

Reviews

• DM

  Doreen Mercado

  3 days ago
  5.0
  Service providers were very kind and efficient all around. I was able to book my appointment seamlessly, in less than 48 hours, and from check-in to job completion it was about 1.5 hours which is much faster than I anticipated. I highly recommend!
• RD

  Robin Duffy

  4 days ago
  1.0
  This was a great place until you can't get through to talk to anybody you're hung up on by AI. The website doesn't want to recognize your insurance.So there's no help me. Good bye hope it was worth loosing customers
• YN

  Youmna Nasr

  Mar 10, 2026
  1.0
  WORST PLACE AND UNRELIABLE. DO NOT TRUST THEM. I wish I could give them zero stars. A tech came to fix my car but while doing so he caused damage to my car's interior. I've been trying to get them to fix it SINCE NOVEMBER OF 2025. It's now mid-March 2026 and they haven't even bothered to set up an appointment to get it fixed. I've called them a dozen times. They keep saying they'll set up an appointment and never get back to me. They've even admitted that they've caused the damage. I have EVERYTHING recorded even phone calls. I just feel like I'm begging them to fix what they damaged.
• JC

  Johnny Cash

  Mar 9, 2026
  1.0
  Truly terrible experience. Stay away! I had a mobile installation sent from this location, and the technician’s name was Clarence. 1. Multiple broken plastic parts during installation. Some broken parts left wiring to the back mirror completely exposed. Since the technician broke some plastic during removal, he didn’t even attempt to put it back together or mention any issues. When I touched the plastic cover on the back mirror, it just fell into my hands. 2. Damage to the headliner near the windshield. It was ripped and cut, and now I have to spend additional money to fix this before it starts falling on me. 3. Defective windshield installed. The replaced windshield had a crack on the inner part, which the technician didn’t mention before leaving. He claimed “everything is fine.” Why would anyone try to install a defective windshield in the first place? 4. Part left inside my car(Plastic remover). The technician even forgot a part inside my vehicle 😆 At this point, I’m afraid that any future replacements from this location could cause even more damage. If you have the chance, skip this facility and find someone properly trained who knows what they are doing. Update: I experienced their “warranty” process, and it was a joke. I was told over the phone that broken plastic parts and a replacement glass were ordered. But when I asked for a timeline, I was told that, since I have a Volkswagen, it would take a long time. When I went to the shop to clarify what “long time” meant, I couldn’t get any estimates or tracking numbers for the “ordered” parts. After being given uncertain answers—including a six-month waiting estimate—I stopped asking. A month later, after another shop had already fixed my glass, I received an appointment from Safelite. I assumed at least the broken plastic parts would be fixed—but on the day of the appointment, I was called and told it was canceled because they didn’t have the part yet. The technician had no idea why an appointment had been scheduled without the necessary parts. Safelite is a joke. Update 2: Because Safelite installed defective glass in the first place, I switched to a different shop recommended by my local VW dealer. The good news: I didn’t have to wait three weeks for an appointment—they came in two days after my insurance referral. It was a pleasure to see professionals fixing the mess left by Safelite. They even said it’s common for them to repair Safelite mistakes. Before going to Safelite, do your homework and find a shop with a reputation for professionalism. I went in to fix a small crack in my windshield and ended up with a damaged car and a huge headache
• SK

  Stefanie Kepple

  Mar 6, 2026
  5.0
  The appointment was easy to schedule and quick. Doing the at home repair was very convenient. My tech showed up exactly when he said he would (there were many reminders of the day/time up to the appointment day). He was extremely efficient, meticulous, personable and professional. I highly recommend Safelite!

Frequently Asked Questions About Safelite AutoGlass