Westshore Honda

Reviews

• SS

  Sharon

  1 day ago
  4.0
  Nic and Eli were very professional and experienced in explaining the details about my Honda Accord. I has a recall and the service department did some extra things to make my car run smoother. Nic explained in detail the issues that needed repairs on my vehicle. I feel that I was treated with the utmost respect. There was an issue when my car was finished. I noticed that one of the muffler pipes was dragging which was not like that when I left my vehicle there. Nice got it fixed from the service department. He did mention it was more than likely it was due because of the car wash that it is ran through at the end of repairs. Upon getting home I noticed several areas on my vehicle that were damaged. I personally inspected my car before hand and the damage wasn't there. I also was told my windshield had crack which could cause further damage if not repaired right away. I allowed Nic or Eli to call me on a conference call with my insurance and exactly what to tell them so they would cover the $1,700 repair which was done appropriately 3 days later. I would like to have the damaged areas repaired. I reached out to Nic and never received a response. That is my big complaint.
• ES

  Erika Stigleman

  6 days ago
  1.0
  Unfortunately, I had forgotten about the horrible buying experience I had a Westhore Honda and I took our brand new Honda Accord there for its first oil change. When I picked the car up, the side of our white vehicle had brown splatters all over, the engine had a white residue on a brand new engine. So I looked further into it and found none of these markings were there when we dropped the car off. I called to speak with a service manager, as to why the car was returned in bad condition. I was told that he would call me back, which never happened. I certainly will not do any business with Westshore Honda in the future. Take your car to a Crown dealership they will not only return your car in great condition, but will also blow the leaves out of the engine and other simple things so when you get your vehicle back, it is in a better state than you left it.
• JS

  Jehangir Sheriff

  Mar 31, 2026
  3.0
  I received good service when I first got there. I also received a video of the technician's findings on my vehicle. One of the items that needed replacement was a cabin filter. Apparently it needed a change and from my view of the cabin filter, I saw leaves and rodent urine. No else that caught my eye to address it immediately. I had elected to change this filter on my own as this would have been a simple task. I drove off and experienced a shuffling noise in my vents when I turned back. I returned back to the location to have it looked at it again. There was technician who came out and took out the cabin filter to quickly diagnose. To my surprise, the middle portion of the filter was ripped and completely in pieces. I should have been provided this crucial bit of information on the filter for an immediate change. Since it did not get changed initially, the loose debris has entered the motor. It is annoying to drive around to hear this noise and am not happy that the technician should have advised me, it needed to replaced asap. During the video, I was not shown the full scope of the filter and its dire condition it was in. I was provided a contact information to reach out for any questions and/or issues I may have. I sent a message that very same day, and did not get a response. Communication is huge for me and is an indication of the level of service you will provide before and after. You can't just make the sale and close the door on customers. Needless to say, I wont be returning to this location.
• CB

  Carol Blanco

  Mar 27, 2026
  1.0
  The Honda westshore people were fine - always courteous. I was disappointed in the fact that westshore Honda is allowing a third party vendor called the glass shop to solicit a safety check on your windshield the minute you pull up to drop off your vehicle. I thought this vendor was from Honda doing regular routine service but that wasn't the case. I realized it after I got the appointment scheduled for a small crack I have in my windshield and the name that came up was the glass shop. I called westshore Honda's customer service to ask who these people were what their connection to westshore Honda was and that's when I found out that they were a third party vendor. Which also means if I do not like the service I get through these people that's between me and the glass shop. When I looked up the glass shops reviews they were terrible. I canceled my appointment the very next morning with the same person who made the appointment for me, however 5 hours later I still get a confirmation that I have this appointment. I then had to call directly to their office to cancel. Then the following morning the same person who made the appointment the morning before sent me a text saying The Glass shop would be coming to change out my glass. Once again I had to repeat that this is now been canceled twice, once with the person that made the appointment that apparently ignored my request to cancel and later directly with their office. Super, super disappointed and unhappy with this. Will consider using a different service provider for my vehicle. No one should feel like they're being solicited to or scammed first thing in the morning at a professional service center.
• KS

  Kindyl Schade

  Mar 24, 2026
  1.0
  I purchased a Volvo XC90 in November 2025. After 112 days, my bank still had not received a valid title. Despite repeated assurances from the dealership, my lender ultimately confirmed there was still an active lien on the vehicle, meaning the dealership was unable to deliver clear and marketable title. As a result, we exercised our right to cancel the transaction and returned the vehicle. What is particularly concerning is that within two days of returning the vehicle, it was relisted for sale; despite the title issue not being resolved and while my refund was still outstanding. When I requested confirmation that my refund had been overnighted to my bank, I was told only that “the accounting team was made aware,” with no proof of payment provided. I made multiple follow-ups with both dealership staff and the General Manager requesting confirmation and documentation. Although I was told the refund would be sent via UPS on Monday, it was not actually sent until Thursday, and only after persistent daily follow-up. This delay is especially troubling given the dealership’s inability to provide a clear title for over three months. Under Florida law, dealerships are required to provide proper title within a specified timeframe and handle transactions in good faith. Based on my experience, including the failure to deliver clear title, the resale of the vehicle before resolving the title issue, and the delay in issuing a refund. I have serious concerns about the dealership’s business practices and compliance with these obligations. I would strongly encourage prospective buyers to proceed with caution.