Toyota of Tampa Bay

Reviews

• SE

  Susan Edwards

  6 days ago
  1.0
  I really hate giving bad reviews, but I am so frustrated with trying to get my problem fixed, I don't know what else to do to get attention. Took my fully functional Rav4 in to have new seat covers installed. When I got it back, the driver's seat was damaged, and I can no longer adjust the seat height. I have taken it back three times, and it is still not fixed. This is a safety issue because I can't get the seat high enough to see well enough to drive safely. There is not enough room here to explain all the ways they have wasted my time dealing with this issue. It is almost comical at this point, except I still can't safely drive my car. They all are very courteous, but still have not fixed my problem and I still can't reach anyone in a position to help. I'm not sure if they are incompetent or just don't care, but I seem to be stuck with them until I can get my seat fixed. After that, I don't feel confident trusting them with my car again.
• YS

  Yenny Sandoval

  Mar 31, 2026
  1.0
  Una experiencia terrible, he sido engañada dos veces, la primera fue que con tal de obtener su comisión ellos mienten ojo con eso. Te ofrecen cosas dis que gratis con tal de venderte el producto. Me ofrecieron unos parabrisas gratis y cuando fui me dijeron que eso era falso, la segunda vez fue peor la persona que me atendió me acuso de que yo misma habia dañado mis llantas. Tengo los textos de prueba, el era muy groseeo conmigo me sentí discriminada. El carro estaba disponible para recogerlo el mismo día y nadie me aviso de eso. Hasta el siguiente día que yo llame para ver si estaba disponible me lo entregaron. Pero nadie me lo notificó. Llamó para hacer la queja y solo me dicen que los supervisores estan ocupados y que después me llamarán. Hasta hoy nadie me ha llamado. Yo no entiendo como una empresa tan prestigiosa y grande puede permitir situaciones como estas. Lamentablemente así siguen las cosas. Una experiencia horrible.
• KW

  Katie Weygand

  Mar 28, 2026
  1.0
  If I could rate my experience 0 stars, I would. I went there today after driving 131 miles and 2 1/4 hours each way, and however much on gas and tolls. This was by far the worst experience I have ever had at a car dealership. Yesterday I spoke with Gio via text inquiring about a certain vehicle that they had. Long story short, he told me what the payment would be as long as I had a certain credit score, which I do. I just had to make the drive to make sure I loved the car and the deal was done. I even offered to put a deposit down so they could hold it until I got there. I had a scheduled appt today that Tiffany made for me via a phone call yesterday. When I was on the phone with her I even confirmed that the price wouldn't change because I didn't want to make the drive if it wasn't for the said price. She agreed that it was. I get there for my appointment and the car isn't ready and it literally took them 20 mins just to find the keys and get it pulled up for the test drive. Sure ok, I didn't mind, I just was really excited to see the car. Test drove it, loved it, came back inside to finish the deal. Andres was the salesman that contacted me an hour prior to my appointment to let me know he was assisting Gio. So I give him more info and he leaves and comes back with the sheet with all the payment info. I was like "no no the numbers were already all discussed and agreed upon in the text yesterday" He said that was not him so he'll see what he can do. WHAT???!!! He went back and got a manager and brought him over to say that he doesn't know what the salesman was thinking with those numbers. At this point, I'm pretty mad because I was very clear with them prior to coming here that I get the cost up front done so I know it wasn't going to be a waste going there. I showed the manager the entire text thread and he was taking notes off of it and then instructed the salesman to take pictures of it and show it to the boss so he can see what the salespeople are telling their customers. So they would do nothing to honor the deal that was made and their only consolation was to fill my tank back up for the "inconvenience". So most of my day completed wasted on just lies from them, and disappointed to top it off that I didn't get the car I wanted and was ready to purchase. Very disgusted and disappointed with this experience!
• CM

  Calvin Mason

  Mar 26, 2026
  5.0
  First time a service tech ever came to me to speak about my car's symptoms. In addition to the service advisor's ticket, the tech wanted additional clarity about my concern with headlight shadows. This attention sent a message to me that this department wanted to make sure my issue was clearly understood and addressed. They want to do it right. This dealership did not have the Toyota I wanted to buy. I found one at a local competitor and purchased from them. My new car was delivered to me with flaws that I had to point out. So I had to work with their service department. They kept my newly purchased car for over a month after my purchase. All status udates throughout the month were initiated by me. I went back to them about my headlight shadow issue and they told me that this is how the lights work. I opened a case with Toyota and I wanted a better relationship with a service dept so I went to T of TB for my most recent service. Nice welcome, very comfortable waiting area, and admirable attention to detail that included the personnel fixing my car actually speaking to me. The service tech compared my headlight operation with another car that has the same headlight. It too has shadows from the headlight beam projection. I hope Toyota can find a fix for this as they handle my case. My service needs will continue at this dealership--no doubt. Thank you T of TB for determining what is causing the headlight shadow issue I pointed out. Looks like three fingertips in a light beam projector.
• NT

  Nay And Jay TV

  Mar 24, 2026
  2.0
  I recently went to Toyota of Tampa bay for a car within the first week of March. My salesman were great. Diego was GREAT, he set me up with Kenny and followed up with me throughout every step of the way to make sure I was happy. Kenny was very straight forward with me and it was very much appreciated to not feel like just “a sale”. It’s been three weeks since then and I’m thinking everything is all done… not so sure about that now. I keep getting harassed by my finance manager and based on the request, it doesn’t seem like my car is my car. I’ve given all information requested of me but every other day he is reaching out saying the bank is asking for more info and he’s trying to “finish up” but to my understanding after signing all my paperwork, the test drive and deposit I was all set. Nope. I’m still getting calls during work hours asking for information I sent the original day I was in to get the car. I’ve even gone up to the dealership since to try to see if they can just ask me for all the info at once instead of day by day one question here one question there. It’s honestly getting annoying especially when I’ve asked for the phone calls to stop because I’m at work and I keep getting blown up for info I’ve already given. Then today, after 3 weeks of not doing their job I get rushed to call the bank for an interview because they “will reject the contract” if I take too long to call them but by the time I’m even aware that I need to call them is the same day they tell me it’s time sensitive. Where was this urgency for the last 3 weeks… Where was this urgency when I came in to try to see what else was needed from me after I kept getting calls for more info…. This is unacceptable from such a highly referred dealership. Diego and Kenny, AMAZING. My finance manager…. Needs to learn how to close one tab before opening the next