Enterprise Rent-A-Car

Reviews

• KS

  K. S.

  Apr 2, 2026
  1.0
  Had reservations for a vehicle. Twenty hours before my arrival, received an email that they were out of vehicles. Avoid this location as they are unreliable.
• NT

  Nikki Tabaka

  Apr 1, 2026
  4.0
  Questionable policies with enterprise. We had to wait 2 hours for a car because they double booked or overbooked. Several calls came in while we were there on people not getting their cars because there is an option for renters to extend their time. However the front desk girl was amazing completely completely amazing.!
• JF

  Jeffrey Fuller

  Feb 25, 2026
  1.0
  I seem to have had the same experience that several others have reported here. I booked 2 weeks in advance and confirmed the night before only to get a phone call the morning of that they were overbooked and no car was available. I could have (and obviously should have) called around more myself for another vehicle, but having been told by three different professional associates that the problem had been escalated to management, I foolishly waited half the day for a call that never came. Since then, no contact, no apology, no accommodation. I'm honestly shocked by that level of non-accountability in this day and age. I had to cancel a visit to a friend, and also my flight out, inconveniencing everyone around me to make last-minute arrangements. Very disappointed.
• SA

  Shevalda Allen

  Feb 7, 2026
  5.0
  I love enterprise
• YS

  Yizhen Song

  Jan 3, 2026
  1.0
  I had an absolutely unacceptable experience with this Enterprise location. I made a reservation a full month in advance for a car pickup on December 26 at 8:00 AM, which is when this branch opens. When we arrived right at opening time, the front desk simply told us there was no car available. No apology, no real explanation, and no attempt to help. We were told they had left a voicemail that same morning, less than 10 minutes before our pickup time. That is completely unacceptable. What made this even more frustrating was that there were plenty of cars visibly parked on the lot, but we were told they were all unavailable due to maintenance. Despite this being entirely Enterprise’s failure, we were offered no alternatives, no solutions, and no assistance in finding another vehicle. This situation nearly ruined our vacation plans. After spending over an hour calling other locations ourselves, a different employee finally said the issue was due to a “glitch” during Christmas. Even worse, we were then questioned about why we didn’t book at an airport location—as if this was somehow our fault for not anticipating their system failure. Eventually, after pushing, they called another branch that had a car available. We had to pay for another Uber out of pocket to get there, and the vehicle we received was two tiers lower than what we originally reserved, yet we still paid the original price because we had no other option. Between missing our planned morning schedule, extra transportation costs, unprofessional staff, and receiving a downgraded vehicle, this was by far one of the most frustrating rental experiences I’ve ever had. This location clearly did not prepare properly for the holiday period, and customers paid the price for it.

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