Enterprise Rent-A-Car

Reviews

• DK

  Dan Karolewicz

  Mar 27, 2026
  5.0
  I was extremely impressed with Edward in the service department. He went above and beyond my expectations and kept me informed every step of the way. Thank you again, Edward!
• ND

  Natalia D.Miller

  Mar 26, 2026
  1.0
  I had a very disappointing experience with this rental location. My rental car was arranged and paid for through an insurance claim after my car was damaged. Despite this, the process was extremely inconvenient from the start. I waited about 1.5 hours to be picked up, followed by another long wait at the office before receiving the car. At the counter, I felt pressured to purchase additional insurance, which I clearly declined. The vehicle I was given had almost no gas and was not clean, but after such a long wait, I accepted it. I only used the car for three days to commute to work and returned it with half a tank of gas. Shortly after, I discovered unauthorized charges on my credit card totaling over $200. When I contacted the manager, I was told the charges were for tolls. This explanation does not make sense, as my route does not include toll roads, and I have evidence that the car was parked most of the time. One charge was eventually refunded, but I am still trying to recover the remaining $125.92. This situation forced me to cancel my credit card and dispute the charges with my bank. Overall, this experience was stressful, unprofessional, and unacceptable. I would strongly recommend others to carefully review their charges and documentation when renting from this location.
• VF

  Vickie Ferguson

  Mar 20, 2026
  5.0
  I always receive the highest level of customer service no matter how busy the team may be. Awesome group
• KV

  Kelly V.

  Mar 18, 2026
  1.0
  Horrible. They charged me 150 for dog hair. Never told me i couldn't have a dog in the car. The car had a almost flat tire and needed an oil change. The air wouldn't switch off of defrost. Had to wait 2 hours for a car...when the reservation was made days before. Ladies at the counter talked to each other about how disorganized everything was. Barely spoke to the customers . Use another company.
• EW

  Elizabeth Wunderlick

  Mar 14, 2026
  5.0
  The staff was professional, knowledgeable, and efficient. Their attention to detail about the rental car was better than many car rental experiences in the past with various companies.

Frequently Asked Questions About Enterprise Rent-A-Car