SIXT Rent a Car Tampa North Dale Mabry

Reviews

• DR

  Dominik Redmond

  1 day ago
  5.0
  The rental agent Shaniqua was absolutely amazing. Understanding, considerate and gave her best to ensure I had the best experience I could have. Love this company! Quality, cleanliness, service is absolutely phenomenal.
• IA

  Ibrahim Abumarahil

  Feb 2, 2026
  5.0
  I picked up a car on March 2, and the branch manager was extremely helpful and cooperative. She handled everything very quickly and professionally. When there was an issue with the original car, she immediately arranged a replacement without any delay, which I truly appreciated. Today, I picked up another car, and Shaniqua assisted me. She was incredibly helpful and patient, and she genuinely did her best to help me find the most suitable car based on my needs. Her support, professionalism, and positive attitude made the entire experience smooth and stress-free. Overall, both experiences were excellent, and the team went above and beyond to meet my requirements. Thank you for the great service.
• JJ

  Jonathan Jackson

  Jan 25, 2026
  1.0
  Beware of this location and rentals. My mom came here to rent a car and when she got the car it smelled like cigarettes when she tried to exchange they told us it would be over a hour wait (realistically they didn’t want to clean the other car) then they tried to give us a smaller car and stated it’s the same size car. The other worker which was a female made a slick comment saying we were trying to get a free upgrade instead of doing her job by cleaning the same size car so we could leave. Fast forward 3 days later the car battery died not once but twice to where we had to call triple A for a jump. They wouldn’t even give us any credits or help. This is a 2024 car with the engine light on. Don’t rent these cars here or this location. Horrible service and lazy
• TG

  Tabitha Gennara

  Jan 20, 2026
  1.0
  What started as a good rental turned into a nightmare. Pre-existing damage on the left side of the vehicle was documented at pickup. At drop-off, the employee refused a walk-around inspection and said it wasn’t necessary. While waiting for my ride, I stood directly in front of the building, with the SUV in close range, for 2–3 minutes after returning the keys. About a week later, SIXT emailed me claiming I caused damage — on the same side that already had documented damage. Their own records show the car was returned at 11:18 AM and “damage” was logged at 11:23 AM, while I was still standing feet from the vehicle and no inspection occurred. I am now being billed for damage I did not cause. A quick search shows many similar complaints. Strongly advise avoiding this company.
• AK

  A'Royri Knight

  Jan 9, 2026
  1.0
  I am formally documenting my dissatisfaction with Sixt due to repeated inconsistencies, misleading representations, and what appears to be arbitrary policy enforcement. I have rented from Sixt on multiple occasions and have spent in excess of $10,000 with this company. Despite this loyalty, my experiences have progressively declined to a point where I no longer feel confident doing business with this entity. At the outset, my pickup experience was handled professionally by a male associate whose name I unfortunately do not recall. He was courteous, communicative, and indicated he was in management training. His professionalism deserves recognition. I was later assisted by another associate, Shaniqua, who was also polite, personable, and appropriate for her role. The concerns expressed in this review are not directed at frontline staff, but rather at management decisions and corporate policy enforcement. Less than 48 hours into my rental, the vehicle experienced a malfunction in which the key could no longer be detected. Upon returning to the branch, I was advised that I could be placed into a vehicle within the same class. When I declined the available options, I was offered an upgrade for an additional charge of $134, which I accepted. I then proceeded to fuel the vehicle and deposit funds into my account in anticipation of the transfer being completed. After these steps were taken, I was informed that the transfer could not proceed based on guidance from the branch manager, Erica, who stated that “insurance would not cover” the upgraded vehicle. This explanation is both inadequate and inconsistent. Rental company insurance policies do not categorically prohibit renters under the age of 25 from specific vehicle classes; such restrictions are discretionary company policies, not insurance mandates. This is further supported by the fact that I have previously rented a vehicle in the same class from this exact branch without issue. To confirm, I contacted Sixt’s 1-888 customer service line, where a representative stated on a recorded call that the terms and conditions do not indicate that this vehicle class is denied to renters under 25. This contradiction between corporate customer service and branch management reflects a lack of transparency and raises serious concerns regarding deceptive or discriminatory practices. This situation required a significant and unnecessary expenditure of my time, only to result in no resolution. Customers should not be subjected to shifting explanations, undocumented policies, or inconsistent application of rules—particularly after financial commitments have already been made. I am requesting formal corporate review of this matter, including clarification of Sixt’s actual underwriting policies, age-based rental restrictions (if any), and the inconsistent representations provided by branch management. Until such issues are addressed, I cannot recommend Sixt and will be taking my business elsewhere.

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