SIXT Rent a Car Tampa North Dale Mabry

Reviews

• CS

  Customer Service

  1 day ago
  5.0
  Shaniqua and Erica is very awesome fast and professional. I will always choose sixt over any other company.
• AK

  A'Royri Knight

  4 days ago
  1.0
  I am formally documenting my dissatisfaction with Sixt due to repeated inconsistencies, misleading representations, and what appears to be arbitrary policy enforcement. I have rented from Sixt on multiple occasions and have spent in excess of $10,000 with this company. Despite this loyalty, my experiences have progressively declined to a point where I no longer feel confident doing business with this entity. At the outset, my pickup experience was handled professionally by a male associate whose name I unfortunately do not recall. He was courteous, communicative, and indicated he was in management training. His professionalism deserves recognition. I was later assisted by another associate, Shaniqua, who was also polite, personable, and appropriate for her role. The concerns expressed in this review are not directed at frontline staff, but rather at management decisions and corporate policy enforcement. Less than 48 hours into my rental, the vehicle experienced a malfunction in which the key could no longer be detected. Upon returning to the branch, I was advised that I could be placed into a vehicle within the same class. When I declined the available options, I was offered an upgrade for an additional charge of $134, which I accepted. I then proceeded to fuel the vehicle and deposit funds into my account in anticipation of the transfer being completed. After these steps were taken, I was informed that the transfer could not proceed based on guidance from the branch manager, Erica, who stated that “insurance would not cover” the upgraded vehicle. This explanation is both inadequate and inconsistent. Rental company insurance policies do not categorically prohibit renters under the age of 25 from specific vehicle classes; such restrictions are discretionary company policies, not insurance mandates. This is further supported by the fact that I have previously rented a vehicle in the same class from this exact branch without issue. To confirm, I contacted Sixt’s 1-888 customer service line, where a representative stated on a recorded call that the terms and conditions do not indicate that this vehicle class is denied to renters under 25. This contradiction between corporate customer service and branch management reflects a lack of transparency and raises serious concerns regarding deceptive or discriminatory practices. This situation required a significant and unnecessary expenditure of my time, only to result in no resolution. Customers should not be subjected to shifting explanations, undocumented policies, or inconsistent application of rules—particularly after financial commitments have already been made. I am requesting formal corporate review of this matter, including clarification of Sixt’s actual underwriting policies, age-based rental restrictions (if any), and the inconsistent representations provided by branch management. Until such issues are addressed, I cannot recommend Sixt and will be taking my business elsewhere.
• LT

  Lianet Treto

  Jan 3, 2026
  5.0
  Wilson really nice guy helped and answer all questions I have
• LH

  Lily Henderson

  Dec 28, 2025
  5.0
  Shaniqua was the most fantastic desk agent we have ever encountered!!! She was quick, soo nice & friendly, & helped us get the best vehicle for our trip. Please give her a raise, she’s truly a shining star!!!
• PG

  Prasanth George

  Dec 24, 2025
  5.0
  No issues, easier than renting from the airport. Nice clean cars and easy pick up and returns

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