Enterprise Rent-A-Car

4.1
480 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Tampa, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our West Kennedy Blvd. location today.

Location

Enterprise Rent-A-Car
1001 W Kennedy Bvd, Tampa, FL
33606, United States

Hours

Reviews

4.0
480 reviews
5 stars
313
4 stars
54
3 stars
18
2 stars
14
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness and professionalism, particularly mentioning individuals like Justin, Tiffany, and Maddie.

Reservation Issues

Several reviews highlighted problems with reservations, including unavailability of reserved vehicles and lack of communication regarding cancellations.

Vehicle Condition

Feedback indicated mixed experiences with vehicle cleanliness and maintenance, with some customers receiving cars that were not properly cleaned or in good condition.

Overall Experience

While many customers reported positive experiences, there were significant complaints about poor customer service and unresolved issues, leading to frustration.

Staff Recognition

Specific staff members received commendations for going above and beyond, enhancing the overall customer experience despite some operational shortcomings.
  • GW
    Georgina Weylie
    6 days ago
    1.0
    I was involved in a car accident, and the at-fault party’s insurance arranged a rental for me through this location. When I arrived, there was an issue with vehicle availability, so I had the insurance representative on the phone to help clarify the situation. What shocked me was Matty’s lack of professionalism throughout the interaction. She spoke over the insurance rep, wouldn’t listen to the explanation being given, and seemed uninterested in understanding the issue before responding. As someone with extensive professional customer service experience, her behavior tacky and unacceptable.
  • MB
    Mady Barrera
    Nov 17, 2025
    5.0
    I had the best experience with this location. They were incredibly helpful and accommodating. I love the enterprise brand but this branch blew me away with their service
  • ML
    Mark Lindsey
    Nov 11, 2025
    1.0
    Terrible service. Had a reservation and they had no car. and no other options for me. I had a reservation number and showed up with luggage and they said they had no car for me. They said to "call around", no apologies, no options just a bad attitude. Avoid this location as they cannot be trusted to provide a car even when you make a formal reservation. Employees could not be bothered once they said we don't have any cars despite your reservation.
  • BD
    Brion william dickerson
    Nov 10, 2025
    5.0
    Maddie is the G.O.A.T!! Came through for me in the clutch. I appreciate you for all you do
  • AA
    Alex Atencio
    Oct 21, 2025
    5.0
    I highly recommend this location. The manager, "Maty" , is an excellent Lady. She treated me in a very elegant and professional manner. I can say that Matty is a queen and she treated me fantastically. I recommend anyone visiting Tampa to visit this location; they will receive spectacular service.

Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Tampa, FL?

Enterprise Rent-A-Car is located at 1001 W Kennedy Bvd, Tampa, FL 33606.

What types of vehicles can I rent from Enterprise Rent-A-Car on West Kennedy Blvd?

You can rent a wide range of vehicles including cars, vans, and luxury cars from Enterprise Rent-A-Car.