Enterprise Rent-A-Car

4.2
274 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Tampa, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Tampa Carrollwood location today.

Location

Enterprise Rent-A-Car
13739 N. Dale Mabry Highway, Tampa, FL
33618, United States

Hours

Reviews

4.2
274 reviews
5 stars
197
4 stars
26
3 stars
4
2 stars
7
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their professionalism and willingness to assist.

Vehicle Quality

Several reviews mentioned issues with vehicle cleanliness and condition, with some customers receiving cars that did not meet their expectations.

Reservation Issues

Numerous complaints were made regarding the failure to honor reservations, with customers often arriving to find no vehicles available.

Mixed Experiences

While some customers had excellent experiences, others reported significant dissatisfaction, particularly with management and handling of issues.
  • JR
    JIMMY ROMAN
    Jan 6, 2026
    5.0
    Everybody in Enterprise was excellent and when I need to change the car from the 4Runner I went there and right away they did it right away to change it cuz my wife couldn't get in on the 4Runner they gave me a Nissan rogue so I got my car, the personnel and the manager. They went on and beyond on their job duty
  • BJ
    Byron Johnson
    Jan 5, 2026
    1.0
    I rented a car, we agreed on the return date. The woman I spoke with was nice, very friendly. No problem. Before the return date hits, I got hit with an extra charge and a phone call because they made a mistake — that somehow falls on me. The manager, Morgan, was useless. Do not expect her to resolve any issues, she will just throw her staff under the bus and take your money. This branch is a pathetic. It is truly ashame because I live so close to them and have to travel a little further to avoid them whenever I need a rental. It is not a total loss, there are other car rentals that are more trustworthy and more helpful in the area. Highly recommend you go to a different branch or use a different company all together
  • MV
    Mary Vargas
    Jan 3, 2026
    5.0
    Great experience. They really care about making the process easy and efficient for the customer. Will definitely use them again.
  • TK
    Tracy Kinney
    Jan 3, 2026
    5.0
    We got scammed and treated rudely with forced insurance payments with Pricelees Rental Car Company. Thankfully, Enterprise was so accommodating and and easy to rent from. It is stressful when a person has never rented a car in a different country before. Luckily, and experience which started as a nightmare was rectified by an understanding, easy to work with Enterprise agent. Thank you for making our Florida vacation more memorable!!
  • RB
    Rita Behr
    Dec 16, 2025
    1.0
    Terrible experience at this location. Morgan, their manager at this location was incredibly rude at accusing me of causing damage to their car. After dropping it off before hours, she called and left a voicemail. I called back and said I would stop by to see this alleged damage; she had quickly removed the car off the property and would not let me see the vehicle. I had the car for 16 hours in my possession and there apparently was a dent, smaller than a dollar bill or a softball, in which they tell that you that is not a reportable damage when picking up the car. This is my fault for not taking my own pictures and videos of the car upon pick up. In todays world and climate.... these rental car companies know if you take pictures or not upon pick up and will pin anything on their customers to recoup costs. There is a reason most locations do not do walk arounds with you anymore. After years of renting with Enterprise... Morgan just ruined it and I will never rent from Enterprise again. Terrible service.

Frequently Asked Questions About Enterprise Rent-A-Car

What are the operating hours of Enterprise Rent-A-Car in Tampa Carrollwood?

Enterprise Rent-A-Car in Tampa Carrollwood is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.

Where is Enterprise Rent-A-Car located in Tampa?

The Tampa Carrollwood location of Enterprise Rent-A-Car is at 13739 N. Dale Mabry Highway, Tampa, FL 33618.