Brandon Hyundai

Reviews

• JB

  Jaquella Belle

  1 day ago
  5.0
  I had an amazing experience working with my salesman Will, during the purchase of my brand new car. From start to finish, he was professional, knowledgeable, and genuinely focused on making sure I found exactly what I wanted. He took the time to answer all of my questions, never made me feel pressured, and made the entire process smooth and stress-free. What really stood out was his patience and attention to detail, he made sure I understood every step and felt confident in my decision. Customer service like this is rare, and it truly made a difference in my overall experience. I couldn’t be happier with my new car, and I highly recommend him to anyone looking for a trustworthy and dedicated salesperson. Thank you again for going above and beyond!
• AH

  Angela Harlan

  6 days ago
  5.0
  We have been avid Ford owners for decades. After having a rough experience trading in a Ford from the high costs and poor warranties I thought to look into a Hyundai. We have had such a great experience from day one. We are now on Hyundai 3 and 4 from Brandon Hyundai. My husband and I fell in love with these hybrids, each purchase was a few weeks apart, but our team Krystle and Giovanny were amazing both times. Giovanny was my salesman for a Hyundai I purchased over a year ago and has now been promoted to finance so we were able to find a new amazing sales person, Krystle, and request Giovanny to take care of financing. I even needed more clarity understanding something and the manager Sammy was so helpful to make sure all questions were answered before I signed. This whole process was so nice and the team listened and communicated so well. We have already had such a great experience with Abel in service, so it was so nice to now have a dealership we can come to and trust overall. We are Hyundai customers for life! 💝
• DA

  Diana Arce

  Apr 3, 2026
  1.0
  I have been a loyal customer having bought 3 new vehicles at this location. After being approached by Mr. Whitehead, one of the managers, when I brought in my current vehicle for service, I considered buying a 2026 vehicle. From the beginning, I was forthright about what I could afford and agree on. On the second day, one of the financial advisors shook my head after we couldn't reach an agreement and I was on my way. Then I received a text message from the sales person I was working with a day later and asked me to return since they were able to workout a deal agreeable to me. They would also put gas in the new vehicle and detail it. So I walked in thinking I was going to sign the paperwork to complete the deal, only to find out they were still trying to negotiate the details. I waste 2 more hours trying to reach an agreement explicitly stating that they knew what conditions I could agree to. In the end, I walked out with no new vehicle and infuriated that they couldn't be forthright with me from the beginning luring me back in under false pretenses. They should know better than to treat their loyal customers like that. As a comsequence, they have lost a loyal customer and the next time I want to purchase or trade in my vehicle, I'm taking my business to Toyota or Nissan. I will also be contacting the BBB.
• TR

  Tamara Roberts-Cobb

  Mar 31, 2026
  1.0
  I had an extremely frustrating and disappointing experience due to what I believe were deceptive sales practices. I came into the dealership with very good credit and a pre-approval already in hand. I had done my research, knew exactly what vehicle I wanted, and made it clear upfront what I was willing to pay. After a long back-and-forth, we finally agreed on an out-the-door price. However, when the vehicle was brought out from detailing, it had visible footprints on the inside of the doors. I immediately pointed this out and asked that it be corrected while we waited to finalize financing. Before going into finance the Sales Manager agreed to beat my pre approval % but based on your website my credit scores are high enough to qualify for 0% financing through Hyundai. We make it to the finance office, I agreed to move forward with their financing option which really wasn’t a deal and now being told they suddenly could not pull my Equifax report. Despite this, they allowed me to leave the dealership with the vehicle and my tag that I transferred on a Saturday—without actually securing finalized financing. Days later, I’m still being told they cannot access my Equifax report, even after I verified multiple times with Equifax that my file is not locked. Meanwhile, Equifax shows that a hard inquiry was already made by Hyundai. This situation is completely unacceptable. Allowing a customer to leave with a vehicle without finalized financing, then backtracking with inconsistent explanations, shows a serious lack of transparency and professionalism. I am prepared to return the vehicle and take my business elsewhere. I also intend to file formal complaints with the appropriate regulatory agencies regarding this experience. I would strongly caution others to be extremely careful and double-check every step of the process before signing anything or taking delivery of a vehicle here.
• NN

  Natalie Nieves

  Mar 27, 2026
  1.0
  I have been patient with this service department but time and time again I am shown that my experience as a customer is not valued. In my most recent experience , I have taken the vehicle in several times for the same issue. My car coming to a stop while driving me. I was told on several occasions it has been “fixed” but conveniently new codes appear each time, telling me a proper diagnosis is not being made. Before agreeing to a repair I inquired if the technician saw an engine damage (if so the car would not be worth the repair) I was told it was not and now the car is back with engine problems. In all, this has lasted several months. For paying higher labor prices to go through Hyundai specialised technicians, they lost credibility with me after “fixing” me vehicle several times and being left stranded in the middle of a busy road within 15mins of picking up the repaired vehicle. Even after letting the dealer know I am not moving forward with servicing the vehicle two days in advance, I took off of work early to be unable to take my car home because they were not ready. I lost a private sale this morning due to that. There is a severe lack of communication from the service department which is ultimately the most frustrating in these instances. Hannah was the only service advisor I had amongst call Hyundai services departments I have been to with good service. Further, once someone enters the service department here it is very obvious based on the layout. On multiple occasions I’m left standing there for a decent amount of time before anyone even bothers to greet me or say they will be right with me. On two occasions I was standing for several minutes when a man walked in behind me and was asked if he needed help immediately as I had been standing waiting. However, they take the time to stare at me incredulously while I’m describing my issues to another employee as if I’m crazy. My previous service advisor lacked professionalism and communication. I was only told the part was on back order or received updates when I initiated communication otherwise I was not proactively updated. I would have unplugged the radio and used my vehicle in the meantime while awaiting for the part to come in. Based on these experiences alone, I would never buy a Hyundai again. Regardless of vehicle or year it should be an expectation from a Hyundai dealership to be treated with good service.