Enterprise Rent-A-Car

3.4
242 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

16850 Collins Ave, Sunny Isles Beach, FL
33160, United States
(305) 947-3449
https://www.enterprise.com/en/car-rental/locations/us/fl/miami-sunny-isles-beach-4172.html
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About

Car Rental AgencyVan Rental
Need a rental car in Sunny Isles Beach, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Sunny Isles Beach location today.

Location

Enterprise Rent-A-Car
16850 Collins Ave, Sunny Isles Beach, FL
33160, United States

Hours

Reviews

3.4
242 reviews
5 stars
121
4 stars
22
3 stars
7
2 stars
9
1 star
83

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported rude and unprofessional behavior.

Reservation Issues

Frequent complaints about unavailability of reserved vehicles, leading to significant customer frustration and wasted time.

Cleanliness and Condition

Customers reported receiving dirty cars and vehicles in poor condition, impacting their overall experience.

Staff Efficiency

Long wait times reported for both pick-up and drop-off, indicating a need for better staffing during peak times.

Positive Experiences

Several customers highlighted exceptional service from specific staff members, indicating that positive experiences are possible.
  • NB
    N Bay
    Nov 10, 2025
    1.0
    Car was dirty no full tank
  • JM
    Joe Maz
    Nov 6, 2025
    1.0
    I just left this place right now and I guess the manager or the owner his name is John after I’ve rented for enterprise for years and at this particular location, he says my drivers license is of a different address and I have to show him an electric bill. I said I’m carrying electric bill with me. Do you carry yours and then he says to me I don’t like your attitude and I don’t have to rent to you so I said goodbye. Don’t rent to me and I walked out. I totally suggest that nobody goes to this place. Please read the reviews. They make a big difference in experience when doing business somewhere.
  • AA
    Audrey Syka Amouyal
    Nov 2, 2025
    1.0
    Des voleurs, depuis fin août nous attendons toujours le remboursement de la garantie qui aurait dû nous être remboursée : 515$
  • IJ
    ivan jaichenco
    Oct 26, 2025
    1.0
    Horrible todo, no alquilen aca, hice la reserva con una semana de anticipación y 1 hora antes me llamaron para decirme que no tenian el vehiculo, hable con customer support me dijeron que lo iban a tener, volvi y lo mismo. Si pudiera ponerle 0 estrellas lo pongo. No se hacen cargo de nada, no hay comunicación entre sucursales
  • CA
    Carlos Aguiar
    Oct 16, 2025
    1.0
    Is no the same car .. so nasty inside and have I big dent,, I do not recommend this company at all ,,,,, they charge me first and after show me the car
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Sunny Isles Beach?

Enterprise offers a wide range of vehicles including cars, vans, and luxury rentals with flexible rental options.

What are the operating hours of Enterprise Rent-A-Car at 16850 Collins Ave?

The location is open Monday to Friday from 7:30 AM to 6:00 PM, and on weekends from 8:00 AM to 4:00 PM.