Enterprise Rent-A-Car

Reviews

• PM

  Philip Mccrary

  2 days ago
  5.0
  Customer service is fantastic. Very helpful, clean vehicles, in and out quickly. Overall the best service I've ever had.
• AU

  A Google User

  5 days ago
  5.0
  If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
• LB

  Laura Botsford

  Feb 25, 2026
  5.0
  All the staff at this location offered exceptional hospitality services. I enjoyed driving my rental car for a week while my car was in the shop.
• EL

  Erika Leon

  Feb 18, 2026
  1.0
  I am writing this review in the hope that someone in senior leadership at Enterprise is willing to listen to recorded calls and evaluate the conduct of management at this location. Location: 4700 34th St N, St. Petersburg, FL Accident date: January 20 Rental pickup: January 22 After being involved in a not-at-fault car accident, I came to this branch for a rental. The front desk employee (Peyton) was professional and helpful. I was offered the Collision Damage Waiver. I explained I did not yet know whether the at-fault party’s insurance would reimburse that cost, as it would total over $600 for the month. I was told I could take the waiver for 5 days and that the branch would call me at that point so I could decide whether to continue it once I had clarity from insurance. I was charged for 5 days of the waiver - documentation supports this. Three days later, I was diagnosed with cervical cancer. During the following weeks, I was in treatment and understandably not focused on a rental add-on product. No call came at the 5-day mark. Instead, two and-a-half weeks later, I received a text informing me that the waiver had continued running and I was now responsible for the accumulated charges. I was told the only way to remove it was to physically come into the branch. On February 12, 2026 at 9:07 a.m., I spoke with a manager at this location (4-minute call) with a first name Joe. I am requesting Enterprise review this recording. When I reminded him of the 5-day agreement and callback that had been promised (he himself had been present during that original conversation), he interrupted me and stated, “That’s hearsay.” When I explained I had been diagnosed with cancer and was undergoing treatment during this period, there was no acknowledgment, no pause, no attempt at problem-solving. The response was, “Regardless, you have to pay it.” There was no attempt to review notes, no discussion of options, no mediation, no goodwill consideration, and no ownership of the fact that the agreed-upon follow-up call never occurred. I have run a call center for 10 years and trained customer service and sales professionals for another 5. I understand policy. I also understand tone, de-escalation, and basic human empathy. This interaction demonstrated none of those things. The manager's interaction was dismissive, defensive and in no way demonstrated a skill-set of a customer facing employee - let alone a manager. He refused to answer direct questions, and when I asked for his full name and the name of his direct superior, he refused to provide either. He stated, “I am not giving you that information.” I was bewildered, and eventually furious. A second call occurred on February 16, 2026 at 2:56 p.m. (1 minute). Again, he confirmed he was the same manager from the prior call and again refused to provide his full name. At no point did I request to avoid paying the waiver entirely. I ultimately decided I would pay it for peace of mind. This review is not about the money. It is about conduct. The situation escalated unnecessarily because of defensiveness and combative communication. A simple acknowledgment of the missed callback and a collaborative conversation could have resolved this in minutes. Instead, it became adversarial. I filed a formal complaint following the first call. I have received no response. Given the volume of similar reviews referencing the culture and service style of this branch, I am asking Enterprise corporate leadership to review the call recordings from 2/12/26 and 2/16/26 and contact me directly. This interaction occurred while I was navigating the aftermath of a car accident and beginning cancer treatment. It did not require extraordinary accommodation, only professionalism. Transparent billing practices and documented follow-up obligations are core consumer expectations for national brands. This interaction did not reflect that standard. I expect better from a national brand.
• TH

  Thomas Hudson

  Feb 4, 2026
  5.0
  Had to take my telluride into Kia for an oil leak. I was provided a rental car through Enterprise. Staff at Enterprise were very welcoming and kind. Picking up the rental vehicle took all of 5 mins if that. Vehicle was nice and clean. When it was time to take the vehicle back the drop off process was smooth and easy. Would highly recommend. Will use again in the future.

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