Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Alex, Emma, and Leah.
Rental Experience
Overall, customers reported smooth and efficient rental processes, with many expressing satisfaction with the cleanliness and condition of the vehicles.
Communication Issues
Several reviews highlighted problems with communication, particularly regarding phone response times and reservation confirmations.
Mixed Feedback on Availability
While many customers appreciated the service, some expressed frustration over vehicle availability and last-minute changes to reservations.
Concerns Over Charges
A number of customers raised issues regarding unexpected charges and fees, leading to dissatisfaction with the billing practices.