Customer Service
Many customers praised the staff for being friendly, professional, and accommodating, with specific mentions of employees like Henry and Jordan for their exceptional service.
Vehicle Condition
Several reviews highlighted issues with vehicle cleanliness and odors, with some customers receiving cars that were not in acceptable condition.
Reservation Issues
Numerous customers reported problems with vehicle availability despite having reservations, leading to frustration and dissatisfaction.
Efficiency
While some customers experienced smooth and quick processes, others noted long wait times and inefficiencies in service, particularly during busy periods.
Overall Experience
The overall sentiment is mixed, with many positive experiences overshadowed by recurring issues related to reservations and vehicle condition.