Grease Monkey

Reviews

• DK

  Donneria Kaymore

  3 days ago
  5.0
  I love this place!!! Austin and Clayton were amazing. They were very knowledgeable and kind. Service was efficient and fast. Love the entire experience. I will be back.
• GG

  Gayle Gardner

  5 days ago
  5.0
  Very pleased with professional and speedy service. I’m comfortable bringing my car here and I’ll be back.
• TG

  Tamara Galbraith

  6 days ago
  2.0
  You guys really need to move into modern times. BS'ing women with the old "your air filters are really dirty" shtick doesn't work anymore. I refused that and a battery change (later went to Walmart for that for MUCH better price and service) and was made to wait an extra 15-20 minutes as punishment, as my car was obviously already done; they just wanted me to sit there. NEVER AGAIN!!!
• MH

  Meghan Hill

  Dec 31, 2025
  1.0
  I’ve been coming to this Grease Monkey location on and off for quite a while and have never had an experience like I did today. I came in around 2 PM on a Wednesday and was the only customer. From the moment I arrived, Austin was rude and seemed annoyed that I was even there. Normally, I’m greeted at my car window and asked what type of oil change I need. Instead, Austin stuck his head out of the door and yelled from a distance asking what I needed. I told him I needed a full synthetic oil change. I found it unprofessional to not approach the vehicle and to communicate by yelling across the parking lot, something I’ve never experienced here before. He told me to go to bay 1. When I began pulling in, I hesitated because staff usually guide cars over the opening in the floor. After waiting briefly and seeing no guidance, I slowly proceeded into the bay. Austin then rudely snapped, “I told you to go to bay 1, not inside it.” I apologized, but I was honestly shocked by how he spoke to me. Perhaps if he had approached my car when I arrived, I could have heard his directions more clearly. At that point, I seriously considered leaving and taking my business to one of the many other oil change places nearby. I decided to give it another chance, assuming maybe we had just started off on the wrong foot and the holiday season can be stressful for everyone. Unfortunately, his tone continued to be abrasive. He asked me several questions one being whether I’d been there before (I know they keep records of this), and why I didn’t have the sticker on my window, all in a way that felt accusatory and dismissive. Clayton, who appeared to be management, took over the rest of my service and was professional and kind. He recommended some additional maintenance that my car likely needs, and under normal circumstances I would have agreed. The total would have been approximately $400–$500. However, Austin’s behavior and tone left such a bad impression that I declined any additional services during this visit. I would like to continue supporting this business, as I’ve had positive experiences here in the past. Unfortunately, Austin’s attitude made this visit extremely unpleasant and will likely prevent me from returning. Customer service matters, especially when customers have plenty of other options close by.
• RM

  Renee Mae-Lynn

  Dec 19, 2025
  5.0
  Extremely FAST & FRIENDLY service from Clayton and crew at Grease Monkey! Received additional attention and care above what I get at a competitor and recommended a much needed service that had been overlooked! Reasonably priced. My new oil change place! 🌟

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