Take 5 Car Wash

Reviews

• LK

  Linda Kress

  4 days ago
  5.0
  Love coming here to get my Suv washed and Love the free vacuum and always everyone is so polite and always have smiles on there face and always there to help with anything when needed and would recommend this car wash to anyone
• MM

  Michelle

  Dec 19, 2025
  1.0
  Damage if you want damage to your car or truck use them! November 16, 2025 @10:16 am the car wash ripped my antenna out of my quarter panel damaged my windshield and ripped my windshield wiper off tried to file claim which manger Quinn never did instead he was nasty and rude. Quinn couldn’t even fill out the claim form. This car wash caused 2,800 dollars worth of damage and response from corporate was they are not liable as my truck is old
• PW

  patricia winnegar

  Dec 16, 2025
  5.0
  Took my truck thru the car wash, the gentleman at the entrance always washes down the windshield and tailgate, they are always polite. Awesome spot. Vacum free all supplies free, towels, winded, armor all! Pretty great!
• AH

  Ashlee Hall

  Dec 13, 2025
  2.0
  I have been with this car wash since pretty close to opening. I have started coming less often the past few months because I’m getting so aggravated with the vacuums not working correctly. Today I had to move my car 3 different times in order to find a vacuum that was working good. If they can’t get this resolved, I’m gonna cancel my membership.
• LC

  Lu Ce

  Dec 9, 2025
  1.0
  My car was seriously damaged, and the company refused to take responsibility. The amount of lies they told me in person was shocking! - 1st encounter: It happened on Nov22nd, around 10:30 a.m. - 10:45 a.m. While in the machine, I saw WITH MY OWN EYES that the brush broke the mirror. I went out and talked to the customer service to ask them how to start the claim. Their first response was, “They’re not going to do anything.” Wow, wait to take responsibility! I didn’t even ask them to pay; I just asked them how to start the claim. Instead of just starting the process, they spent 30 minutes repeatedly telling me, “They’re not going to do anything.” Then came the first excuse: “We didn’t even clean on that side.” Like what? You’re telling me we pay $30 to go through a machine that only rubs one side of the car? Make that make sense! Then another excuse: “If your car is too old, they’re not going to do anything.” After patiently repeating myself that all I wanted was to start the claim and could they please show me how, finally, a man named M agreed to start the claim, took a picture, and advised us to email the company. He advised that someone would get back to us in 5 business days. - 2nd encounter: We went back a week later on Nov29 to follow up. No one called or responded to our claim. We understood it was Thanksgiving week, and everyone was busy, so we took it easy. We just wanted to follow up. Someone told us, “We found your case, please continue to wait. Someone will call you next week, Wednesday the latest.” We went home and continued waiting patiently. - 3rd encounter: We went back again a week later on Dec7. No one called, texted, or responded to the email. This is now already 2 weeks with no communication. The person named M no longer works there. I asked another employee named Z for guidance on how to follow up. Instead of offering solutions, he repeatedly told us that the company wouldn’t take any action. This is not problem-solving; it’s problem-avoiding. He didn’t offer any solutions to the customers but instead escalated the situation by repeatedly dismissing their concerns. I spent another 20 minutes asking him how to follow up, but he didn’t provide any assistance. He simply repeated himself that the company wouldn’t do anything. I had to come up with solutions myself. I asked him for a phone number, he said that HR was closed today. I asked for a claim number so that I could follow up via email myself, he said that the person who started the claim no longer worked there, so nobody knew the claim number (just last week they said they found our case in computer!) I asked when the supervisor would be back so that I could ask for more help, he said that there was nothing the manager could do for me. Then he said that the claim would take a long time “probably because HR hadn’t looked at it yet or because your mirror had already fallen off before you went into the machine”. Seriously? So now you’re blaming the customer for the damage you caused, which will cost them hundreds of dollars to fix. And even if that’s the case, there should be an official written response from HR showing that they did all the investigations. At this point, I feel compelled to take a more assertive approach. Trust me, no one wants to be aggressive or act like a child throwing tantrum. I was exhausted from wasting 20 minutes talking to a man who simply repeated himself. I had patiently requested assistance from the beginning, but instead of offering any genuine help, the people there evaded taking any action unless I had to force them. After I raised my voice and repeated myself the 20th time when I could meet the supervisor. Z instructed me to return next Wednesday, which I have to take a day off to do, which maybe another runaround. Consider this: If this issue is not addressed promptly (which I think that’s what happened here), they will likely damage more cars because something definitely wrong with the machine, and sooner or later, they will face legal consequences somewhere. Avoid this place if you can!