National Car Rental

Reviews

• SF

  susan funke

  Feb 25, 2026
  4.0
  Cars are always clean and ready.
• TH

  Tonya Hill

  Feb 6, 2026
  5.0
  Great service picking up and dropping off in Sarasota. Very friendly staff.
• LC

  Ladonna Cara

  Feb 5, 2026
  5.0
  When my Mom passed away on 01/26, we could not get a flight out of any airport in Florida. We decided to drive and called our usual rental company. They would not rent us a one way trip. My husband called National ( we both wish we remembered the agents name). The agent was warm and compassionate and found us a rental. When we checked in the counter, that agent - knowing we were driving to NJ, upgraded us to a small SUV. It turned out we couldn't find a flight out of NJ either. So we drove back to Florida. Our rental car had been well maintained, was spotless and comfortable. Derek, who checked us back into Sarasota was personable and welcoming. We are definitely going to switch our aliegence to National. Thank you for such a wonderful experience at such a sad time for us.
• AG

  Aleksandar Gjorgjievski

  Jan 31, 2026
  1.0
  Rented a car with the option to pick Mid- Suv or better. Got a car and asked a reprezentative if i can swap it for another car like standard SUV which she told me she will put a request and someone will call me shortly. Girl Agent call me and told me yes when you get to the location someone will help you and give you a standard SUV. I go to the airport and guess what... Older chubby guy tells me no you cant get Standard Suv we dont have them just pick something from the isle which contained few sedans and 2 compact Chevy Trailblazers. I asked him couple of times and he says no you only paid for this and i cant help you with anything else so you have to pick one of this cars. Mind you they already took my first car so i couldn't even take that car and in the end i got downgradet instead of getting a car at least like the first that i picked. I was in a rush so i took the Chevy Trailblazer and on my way i called National again. Another representative answered and i told them about my problem that i was denied my SUV from the guy on the parking lot and she told me if thats the case she will put emergency request to change my car at another airport free of charge and she assured me that 100% i will get my SUV there and that another agent will call me shortly because it's emergency so i dont pass another airport on my way and spend my whole day going from airport to airport swaping cars. Few hours passed no one called me so i decided to call again someone to check what's happening with my request. Another representative answered (third one) and she tells me yeah your request is approved so you can go and make the swap for your SUV and someone will wait for you with your SUV. I get at Sarasota Airport told the guy about my swap and he sends me to the booth where there was 2-3 people talking inside while i wait on the rain. After couple of minutes they decide that someone should help i guess and they open one window. I explain my situation and the lady says i dont have SUV for you they are only upgrades. I told her that i paid for the option to rent one and she tells me "well i dont have enought for my customers so why should i give you one" and i said well on the parking lot i can see more than 30 SUV's parked and she brushed me off and tells me if i want anything i can get only Nissan Sentra (sedan). They again took my car so i had to accept the Nissan Sentra again downgraded with no help. So i called again National explained my situation/problem again... This lady now tells me she can only file a report to management about my problem and tells me goodbye. Hours passed no call from management for solution or compensation. Definitely wont be renting again because it's definitely the worst car rental agency with their customer support
• ZL

  Zoe Lyons

  Jan 26, 2026
  5.0
  The process is simple to reserve a car and to pick it up at the counter. I appreciate being able to have multiple drivers without having to pay additional amounts. The vehicles are always clean and run well. Great experience.

Frequently Asked Questions About National Car Rental