BMW of Sarasota

Reviews

• RM

  R Makowski

  1 day ago
  5.0
  I had a wonderful experience at the Sarasota BMW service department today. Cameron was great, as were the other 2 employees that assisted me with check in (sorry that I did not write down their names, but I'm working on getting them to update the review). I brought in the car earlier than my appointment and they were able to take the car early. The service and communication were awesome. The car is fixed and ready to go! Can't say enough good things about the service today. Highly recommend Cameron!!
• SG

  Steven Green

  Dec 31, 2025
  1.0
  This is an absolute atrocity of a dealership and Service Center. First, be prepared to wait hours upon hours for even simple things like oil changes and tire replacements. You’ll be told they either don’t have enough people or they’re working on it so if you come here, bring lots to do. Any warranty or coverage you have they will not honor nor cover and they will give you excuses as to why it’s not covered, they don’t care. This place is a straight money grab and to say I’m disappointed in BMW and this service Center would be an understatement. it’s actually something that is making me reconsidering buying a BMW again because I’d Have to come here.
• DD

  Dr. Bob Thomas PhD DD

  Dec 31, 2025
  5.0
  I was greeted by no less than five representatives! All very friendly despite the cold of December 31st. Service is outstanding and the people are more than friendly. An hour and a half service call went quickly in their spacious and comfortable waiting area. Besides, the cars are worth taking your time to walk around and see what is new “under the hood”. I have never liked working with dealerships, however; this one has definitely changed my mind. Cameron was a great help. Virginia and Aubrey were attentive even in the cold. Great job people!
• DD

  David

  Dec 22, 2025
  1.0
  My wife went in for a scheduled 10am oil change. After leaving and checking on the status a few hours later and getting the run around, she decided to uber back. She arrived at 3pm and could still not get an awnser regarding the oil change. 2 hours later they brought the vehicle out and tryed to sell her all kind of filters. Then finally advised her she needed a battery. After feeling like she was just being sold and being upset about letting her know 8 hours later that she needed a battery she decided to leave being she's an OR nurse and had to be to work and had no more time to wast being it had already been 8 hours at BMW of Sarasota. She then broke down right down the street on the way to her shift. We left sevral messages with the director Josh Cash that Friday and the next day Saturday who has refused to call back todate on Monday at 2pm. I would not recommend BMW of Sarasota to any BMW in Florida. The director Josh Cash is running this place at a level of incompetency that we have never experienced in BMW history. My wife was charged $150 by a tow truck to move her car out of a turning lane that she broke down in and missed her work shift do to the negligence of this Bmw shop.
• CI

  Claudia Irvine

  Dec 19, 2025
  2.0
  First time at dealership. Was a bit crowded and disorganized but was assured that it was attributable to being Christmas time. I will have to see if a oil change takes upwards of almost three hours in the future. I am glad I waited to write this review as I was very disheartened at the "bait and switch" that happened to me at this dealership. I was told by the technician that I needed 4 new tires. I was referred to the man at the tire kiosk named Cyrus. Cyrus had advised me of a special of $250 off installation, $120 Manufacturer's rebate with a tire price of $405 per tire till the end of December. He advised me that BMW will price match and still apply the $250 off installation and $120 Manufacturer's rebate if got a better price. I reiterated this back to him and he repeated the same back to me twice. So, I then proceeded to do my research and pricing. I called this past Monday and went over where I found the tires at $50 less per tire that they would honor. Cyrus told me he would call me back after he spoke to my service advisor Gregory. I never heard back from Cyrus and I called him back three days later. He stated that Greg called me and left a message later after we had spoken, on Monday. I did not have any message on my voicemail mail nor a missed call on my call log. Cryus then proceeded to tell me that BMW would honor the price match so I proceeded to go over the same terms that we had discussed before ie; $120 Manufacturer's rebate, $250 off installation and a tire price of $50 less per tire, which I found at Priority Tire. Cryus then informed me that they would not give me the price match with the $250 off installation which he had repeatedly had vouched for. He then stated to me that he did not say that, he did not recall saying that. I advised Cyrus that he did indeed say that and he said they will not honor the price match and the $250 off. I advised Cyrus that as a result of this, that I would not be using BMW of Sarasota for my new tires. I am very disappointed with the unscrupulous business practices that I experienced while at this dealership for the first time and issue a buyer beware for all going forward. What a shame especially during Christmas. 😞

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