BMW of Sarasota

Reviews

• EM

  EPIC Motorsports

  4 days ago
  1.0
  Dishonest! Find another dealer and stay away from Jack Hojnacki After spending a few hundred thousand dollars with the dealer though Jack, he/they decided to screw me over. Having put a deposit on a limited production car YEARS in advance, as I have done with them many times in the past, I would expect to get the allocation that I was supposed to. Nope they probably decided to sell it to someone that would pay more. And the response with now real reason or remorse says it all.
• EK

  Eileen Killilea

  Nov 9, 2025
  3.0
  Drop off easy. Staff friendly. Recall completed! Having said that: Through phone conversation and a voice mail from Sarah, I was told I would be given a loaner car while recall was being done on my car, did not get one. I was told "No Ma'am" and then again "No Ma'am I do not have a loaner car for you". I did not come prepared to sit for over two hours (no book or head phones) and really do not enjoy listening to 20+ other customers talking on their phones and doing business out loud on their lab tops. Truly in the scheme of things, it is not the end of the world but it is bad business. Do not tell a customer one thing and do another!
• MV

  Maria Vastola

  Nov 8, 2025
  1.0
  UPDATE: After posting this review, I received a missed call on Saturday. I returned the call immediately, left a voicemail, and never heard back. I also replied twice via email to the person who responded to my review — no response there either. Yesterday, I even texted photos to a BMW service representative showing that the exact same alert is still appearing in my BMW app — the one I was charged $245 for — yet nothing was actually fixed. This only confirms the problem: they will charge you, fail to resolve the issue, and then ignore you when you ask for help. This dealership continues to show a complete lack of accountability, communication, and basic customer care. I strongly recommend avoiding this location entirely. ************************************** Original review: I had a 10:30 a.m. appointment and waited until nearly 2:30 p.m. before I finally asked for my car back. Only then did anyone plug in the diagnostic tool. The staff were disorganized, running around without communication or accountability. After all that waiting, they told me the car just needed a code cleared — something that takes two minutes — yet still insisted on charging me a $245 diagnostic fee. When I questioned it, they admitted they didn’t do any real work but refused to release my car until I paid. To make matters worse, they claimed the issue was from 3,000 miles ago, even though the BMW app had just shown an alert a week prior and clearly stated the car was safe to drive. I also have a $7,000 warranty with a $100 deductible, which they refused to honor. This was the worst dealership experience I’ve ever had. The lack of communication, professionalism, and respect for customers was unacceptable. I’ve always had excellent service at the BMW dealership in Fort Myers and will be taking my business there from now on.
• JS

  James Smith

  Nov 6, 2025
  1.0
  Last Thursday 10/30/25, I purchased a 2025 CPO BMW X5 and I absolutely love the vehicle. However, the vehicle was delivered to me with a broken a/c vent and chips in the windshield. It’s now a week later and after numerous emails and phone calls to the dealership, I’m finally scheduled to have the vehicle repaired tomorrow. This is not the experience someone would expect after having bought 4 vehicles from this dealership over the last 3 years. Very disappointing for sure!! I would avoid buying a vehicle from this dealership. Update to above post: Sales manager stated to me while dropping my vehicle off for the repairs: “Your review created a lot of problems for the dealership and cost your salesperson his monthly bonus!” He also stated there was no record of my prior purchases in their CRM; insinuating that I was lying. Furthermore, while having a telephone conversation with my wife voicing my frustration over this incident, another manager threatened to call the police and have me removed from the dealership. Really!!! Very disappointed!!!!
• VG

  Vadim Goldstein

  Nov 3, 2025
  1.0
  Shortly after I purchased my BMW X3, I discovered, as I thought, a serious steering defect - the vehicle shuddered when changing lanes or driving on curves, and the steering wheel resisted turning. I described this issue to the technicians at the BMW Service Department. They confirmed my observation and explained it as the result of defective work on the transfer case. They told me that if servicing the transfer case didn't resolve the issue, they would replace the case under the warranty. They also stated that to go on with the repair under warranty, they must retrofit the car with tires that approved by the manufacturer. I complied with this request, and they mounted a set of new Pirellis. Shortly after this, they returned the car and stated that the issue had been resolved. On the way home, I immediately noticed that the car behaved the same way as before the service. I decided to have a second opinion from an independent mechanic. After the test drive, he said that the car's drive-train was in normal condition and advised me to adjust the safety control features to reduce or eliminate intrusion of the control unit into steering and vibration. It took less than three minutes, and the car's misbehavior completely disappeared. The conclusion is clear - the dealership misdiagnosed a defect and attempted to resolve it with the wrong repair strategy, which cost me an unnecessary $2100 for the tires that had nothing to do with the issue I came to the dealership. I strongly recommend to to use this dealership with caution.

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