BMW of Sarasota

Reviews

• CO

  Caroline Osborne

  3 days ago
  5.0
  I had an excellent experience working with Jonatan, my Sales Advisor at BMW, and Hassan, the Business Manager. Jonatan was patient, knowledgeable, and genuinely attentive to my needs. He took the time to explain every detail and made sure I felt comfortable with my decision. One thing I truly appreciated is that Jonatan speaks Spanish, which was a huge plus for me. It gave me extra confidence and clarity throughout the transaction, especially in case I missed any details in English. That level of communication and care really made a difference. Hassan was equally professional and thorough during the financing process. He explained everything clearly and ensured I understood all the paperwork before signing. I never felt rushed or pressured. I absolutely love my new BMW it’s stunning and exactly everything I was looking for! Overall, I’m very grateful for their professionalism, kindness, and support. I highly recommend working with Jonatan and Hassan!
• DP

  Dennis Poirier

  Feb 26, 2026
  4.0
  After purchasing a 2024 Certified Preowned X3, it started to smell like cigarettes after sitting in the sun for a few hours. Even if you sell your car on Carvana, they ask if the vehicle was smoked in. BMW should have known this and rectified the issue PRIOR to selling it. Once we contacted the dealership, they responded quickly and took the car back and had it “cleaned”. We’ve only had it a few days and the cigarette smell has been replaced with a “cleaner” smell, which BMW advised would be gone in a week or two. If this is correct, we’re good. If it still smells, I am pretty sure that BMW would stand by their product.
• GW

  Gary Weinstein

  Feb 25, 2026
  3.0
  I made an appointment for an oil change a week in advance. When I arrived I was told the wait would be 2 hours. The visit ended up taking 3 full hours as the tech also tried to fix/reset another software screen issue. Two hours for an appointment to simply get the oil changed! Way too long. I wasn’t expecting a jiffy lube 15 minute change but two hours with an appointment is far less than convenient. Lastly when asking about a car wash after the service we were told……the car wash is getting new equipment installed today so no wash……no offer to let us come back a few days later for the wash….just “too bad, no wash”. I know you can do better as you have done in the past.
• AR

  Andrew Romocki

  Feb 19, 2026
  5.0
  Bought a new M3 and got the base model as I wanted the manual. Only real option if you want a car that can carry 4 adults comfortably. The kicker is I have a few Porsche 911s (different models) and the M3 has a far better clutch and manual transmission than any Porsche made from 2017 onwards with the exception of the GT3 series, and the most recent 992.2T. I am not just saying that as I recently bought a 2022 911 Carrera S and sold it within a few weeks of receiving it thanks to its God awful twin disc clutch setup. Stick to the GT3s if you want a good 911- too bad they are all North of 300k now which makes the M3 a bargain!
• DP

  Dennis Parsell

  Feb 13, 2026
  1.0
  I took my 2016 M2 to BMW of Sarasota to schedule the service bulletin for 3G to 4G update and to check the fuel tank SIB. The service contact (didn’t catch his name) said that my car was not eligible and they “don’t even have the software.” I asked him point blank if he was sure, showed him the warranty vehicle inquiry report and he said they couldn’t work on my car. I left. The following day I called BMW USA customer service and they confirmed that my car was indeed eligible for the 3g to 4G SIB and the one for the fuel tank. I took my car to BMW of Ft Myers. They confirmed eligibility, checked my car, found the fuel tank was actively leaking, with a video…an extreme safety hazard. They gave me a loaner, ordered the parts for both SIBs, fixed the car and since they treated me so well, I had several additional minor services issues repaired as well. Top notch service from BMW of Ft Myers and lousy customer service from BMW of Sarasota. Photos of leaking fuel tank…

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