Enterprise Rent-A-Car

Reviews

• JV

  jay v

  3 days ago
  5.0
  ⭐⭐⭐⭐⭐ Nick is Manager Material! Huge shoutout to Nick at the SR 46 branch in Sanford. He has helped me out every time I come here, but today he really saved the day. I had a very specific request for a Chrysler Pacifica because of some upcoming long-distance travel, and Nick went above and beyond to secure it when inventory was tight. He turned a stressful situation into a win and got me back on the road fast. He is professional, efficient, and treats customers with total respect. If he isn't a manager yet, he needs to be promoted immediately. He operates with a true leader's mindset. I am a jack of all trades and I can see a good leader in him all the time. Best experience I've had at Enterprise! I see how he operates all the time and is incredible. I always give him credit for his good work ethic.
• KS

  Kay S

  Jan 5, 2026
  1.0
  I reserved a minivan for our winter trip months in advance, and I also called a few days before pickup to confirm that my reservation would be honored. When I arrived that morning, Enterprise told me they had no minivans available. Instead, they offered me a much smaller vehicle with a weak excuse. The employee said they “hadn't been able to get minivans for the past week.” If that’s true, why wasn’t I notified? Why was my reservation confirmed just days earlier? This exact thing happened to me last year at a different Enterprise location, so I was especially careful this time. I chose this location because of its good reviews and genuinely hoped it would be different. It wasn’t. I felt lied to and completely disregarded—as if individual customers don’t matter, and unless you are a corporate customer or an airport traveler, you are nothing to them. I was treated so awfully that I left in tears. What upsets me most is that this seems to be how Enterprise chooses to operate: take reservations they can’t fulfill, string customers along, then try to salvage profit by offering inferior vehicles. There are no consequences for them, but there are very real consequences for families depending on these reservations. I am done with Enterprise for good
• RG

  Ravin Gopaldas

  Jan 5, 2026
  1.0
  🚫 Enterprise Rent-A-Car — Sanford, FL (SR-46) Absolute Failure I am posting this so others do not experience what my family and I went through. On October 24, 2025, I made a reservation with Enterprise Rent-A-Car at 4316 FL-46, Sanford, FL 32771 for an extended luxury SUV, scheduled for pickup on December 27, 2025 and return on December 30, 2025. This rental was critical because I was traveling out of town with my family, including relatives who flew in all the way from the Philippines, and we needed adequate seating and cargo space for both guests and luggage. To avoid any issues, I called the branch on December 22, 2025 to confirm my reservation. I was explicitly assured that the vehicle would be available and ready for pickup on the 27th. That assurance meant absolutely nothing. When I arrived on December 27, provided my ID, and the employee entered my information into the system, I was immediately told: “Sorry, we do not have a vehicle for you.” At that point, I did not observe any attempt to search for a suitable replacement vehicle or to contact another Enterprise location to see if there was any way to accommodate our reservation. I spoke directly with the manager, Alex, and explained that I had called days earlier and was promised the vehicle. His response was that they had been having this issue “for a week now.” If that was the case, why was I never notified? A simple call would have allowed me to make alternate arrangements. Instead, I was left stranded on the day my family was supposed to leave town. I was offered another vehicle, but it did not make sense and did not meet the needs of our reservation, as we still would not be able to fit everyone or the luggage. The entire reason for reserving an extended luxury SUV was space and comfort for a large group traveling together. The only “solution” that was seriously pushed was: “Take this 15-passenger high-top Sprinter or get out of my store.” That vehicle was completely impractical due to parking limitations at our destination. When I declined and asked if anything else could be done, I was told repeatedly: “There is nothing I can do.” No effort. No viable alternatives. No professionalism. It got worse. When I asked if they could at least give me a ride home (less than 5 miles away), the answer was a flat NO. I was then threatened with the police and told to leave the store. I asked to wait inside briefly because it was hot outside while arranging a ride. I was told yes — and two minutes later, I was again told to leave or the police would be called. This was done in front of my family and visiting guests. I have been an Enterprise customer for over 10 years, renting in multiple states. I have never experienced anything even remotely like this. I contacted Enterprise Customer Service, filed a formal complaint, and was told an escalation/incident report was created and that someone would follow up to help secure a vehicle or address the situation. That never happened. As of January 5, I have not received a single call, email, or follow-up from Enterprise. This experience reflects: Failure to honor a confirmed reservation Offering unsuitable replacement vehicles that did not meet the reservation requirements Hostile and unprofessional behavior by management Zero accountability or follow-up from corporate customer service Enterprise — this is how you treat loyal, long-time customers? I will never rent from Enterprise again, and I strongly advise others to avoid the Sanford SR-46 location. The lack of professionalism and disregard for customers is unacceptable. This review is being posted publicly so others are aware before trusting this location with important travel plans.
• KA

  Kasey Arroyo

  Dec 24, 2025
  5.0
  Alex, one of the managers at this Enterprise truly went above and beyond on Christmas Eve. He was the only person managing the counter, yet remained incredibly patient and attentive the entire time. When another location oversold and no longer had the vehicle we needed for our kiddos, Alex jumped through hoops to help us find a solution. He was transparent throughout the process, communicated clearly, and ultimately made it work for us. Even with customers lined up out the door, Alex stayed committed to helping everyone, willingly staying late and maintaining a calm, positive attitude, despite understandable frustration from others due to the lack of vehicles. His professionalism, dedication, and genuine care for customers did not go unnoticed. Enterprise is lucky to have him. As someone who rents often, this was one of the customer service experiences that I have seen.
• CR

  Cesar Ramos

  Dec 24, 2025
  1.0
  I went to Enterprise today to pick up a rental car that I had reserved for 1:30 PM. I arrived early, around 12:30–12:45 PM, and when I walked in there were at least 15–20 people waiting inside. This is not an exaggeration. Before anyone says I “don’t understand how rentals work,” I want to be very clear: I have rented from Enterprise at least 10 times within the past year alone. I am very familiar with the process, how reservations normally work, and what to expect. At first, I was completely understanding. There was only one employee working, it was Christmas Eve, and I was not expecting to be rushed or prioritized. I didn’t care if I had to wait two hours. That was not the issue. The real issue is Enterprise’s policy and the way the company operates. While waiting, I learned that even if you have a confirmed reservation, Enterprise can still give your car away to someone who walks in before you. A reservation does not hold a vehicle. It does not guarantee anything. If someone comes in ahead of you, your reserved car can simply be gone. This applies across Enterprise locations, so consider this a warning to anyone renting: your reservation does not mean you will get a car. After waiting for about two hours, I spoke with the manager, Alex. Let me be very clear—Alex was excellent. He was running the entire office completely alone, on a major holiday, with a lobby full of frustrated customers and no vehicles available. This review is not about him. Alex explained that he could not guarantee my reservation because I had booked an SUV, which I specifically needed, and he didn’t even know if any vehicles would be coming in at all. At that point, I had no choice but to cancel my reservation and leave without a car. What makes this even more unfortunate is that I was genuinely considering buying my next vehicle from Enterprise. After this experience, there is absolutely no way I would trust purchasing a car from an establishment that operates like this. If a company cannot honor something as basic as a rental reservation, there is no confidence in how they would handle a vehicle sale. This experience also highlights a huge double standard. It’s interesting how there are countless fees, add-on costs, fine print, and strict rules placed on customers—but the moment Enterprise fails to uphold their end of the agreement, there are no consequences at all. Customers lose time, money, and plans, while the company simply shrugs and moves on. This situation exposes a much bigger problem with Enterprise as a company. They clearly do not care about their employees, their customers, or ethical business practices. Overselling reservations with no vehicles available, while leaving one person to handle everything alone, especially on Christmas Eve, is unacceptable. This is not a reliable service. If you actually need a car, you cannot depend on Enterprise to have one for you. Because of this failure, I lost hours of my time, had to cancel appointments, and essentially lost my entire Christmas Eve dealing with a situation that never should have happened. Again, thank you to Alex for doing his best in an impossible situation. This failure lies entirely with Enterprise’s corporate policies and management. And to Enterprise corporate: please save the auto-generated reply about “being sorry for my experience.” If you actually intend to make this right, respond publicly in this review with a real solution. Do not reply asking me to call a number or email support just to get the same runaround. I have already wasted enough time and don’t have any nor to waste for you not to give me a real solution.

Frequently Asked Questions About Enterprise Rent-A-Car