Customer Service
Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of individuals who went above and beyond.
Vehicle Availability
Several reviews highlighted issues with vehicle availability, including instances where reserved cars were not ready or available upon arrival.
Cleanliness and Condition
There were multiple complaints about vehicles being unclean or having unpleasant odors, particularly cigarette smoke.
Reservation Issues
Customers frequently reported problems with reservations, including discrepancies between what was booked and what was available.
Mixed Experiences
While many customers had positive experiences, there were also significant complaints regarding service delays and poor handling of issues.