Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Saint Petersburg, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our South Street Petersburg location today.
Location
Hours
Reviews
4.1
595 reviews
5 stars
388
4 stars
64
3 stars
34
2 stars
21
1 star
88
What are people saying?
AI-generated from recent customer reviews
Staff Performance
The staff at this location received numerous positive remarks for being friendly, professional, and efficient, with specific praise for individuals like Lisa and Zack.
Customer Service Issues
Several reviews highlighted significant problems with customer service, including poor communication, rude staff, and issues with reservations not being honored.
Vehicle Condition
Customers reported mixed experiences regarding vehicle cleanliness and condition, with some receiving cars that were dirty or had unpleasant odors.
Reservation Reliability
Multiple customers expressed frustration over reservations not being honored or vehicles not being available upon arrival, leading to significant inconvenience.
Overall Experience
While many customers had positive experiences, there were notable complaints about service inconsistencies and management issues, suggesting a need for improvement.
- KJkenneth Johnson2 days ago1.0Ms.Lisa Peterson is so difficult she has the worst customer service I've witnessed when asked what happened with the reservation she then asked in a very snarky way. "Do you know it's the holidays?" It was so rude i then had to speak up for the other customer stating to her, how rude that was. I was completely disgusted with her customer service skills. completely!
- JCJustin ClarkeNov 13, 20251.0After booking my car online, someone called me and left a vague message to let me know that I would have no rental. Called back, and after several attempts a male picks up the phone to tell me that “my car was a specialty vehicle” and apparently if you book less than 72 hours in advance, there’s no guarantee you’ll even get it. Funny thing is nowhere on their website or mobile app does it mention that policy. Instead of canceling or notifying you in advance, they simply put you on a waitlist and call you the day before to “make sure you understand.” Completely unacceptable. The staff couldn’t explain their own inventory, wouldn’t help me rebook, and seemed more interested in arguing than solving the problem. I asked if they could help me get the same price at another location or at the airport they flat-out said no. I’d already paid for coverage, and they told me I’d have to contact the third party myself to get reimbursed. When I asked for a manager, the manager was just as unhelpful and disrespectful as the rest of the team. Enterprise usually has decent service, but this St. Pete location on 5th Ave is a total embarrassment to the brand. If you value your time, money, or basic customer service go anywhere else.
- SGSharon GavelekOct 22, 20255.0The 5th ave s St. Petersburg enterprise staff is awesome! The are efficient, professional, knowledgeable and friendly every time. I appreciate them.
- SRShelly RothOct 18, 20255.0Very kind and patient staff at this location. The .manager, Lisa, forgive me if I got that incorrect, she was patient and though I may have been short as to being in a hurry to get to work, trying to obtain the proofs needed, she was outstanding! She was so nice and patient. She was very professional. I would definitely recommend this location.
- JBJohn BuererOct 14, 20255.0Was in an accident, and Geico scheduled a rental car for us with Enterprise, which took great care of us during both the rental and the return. I'm glad to know we have an Enterprise rental office near us.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Saint Petersburg, FL?
Enterprise Rent-A-Car offers a wide range of vehicles including rental cars, vans, and luxury cars to suit various needs.
Where is the Enterprise Rent-A-Car located in Saint Petersburg, FL?
The Enterprise Rent-A-Car is located at 3400 5th Ave S, Saint Petersburg, FL 33711.
What are the business hours for Enterprise Rent-A-Car in Saint Petersburg?
They are open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 9:00 AM to 2:00 PM, and closed on Sundays.
Does Enterprise Rent-A-Car in Saint Petersburg offer airport pick-up services?
Yes, the location offers airport pick-up as part of their services.
What payment options does Enterprise Rent-A-Car accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
How can I make a reservation for a rental car at Enterprise Rent-A-Car in Saint Petersburg?
Reservations can be made online through their website or reservation URL provided.
Are there any discounts for active military personnel at Enterprise Rent-A-Car?
Yes, Enterprise in Saint Petersburg provides discounts for active military members.
What are some nearby places I can visit before or after renting a car at Enterprise Rent-A-Car?
Nearby, you can visit House of Mama D's Barbecue and Seafood for a great meal or stop by Superior Auto Mall for automotive needs.
How can nearby gas stations like Citgo and Choice South FD Store help customers of Enterprise Rent-A-Car?
Customers can conveniently refuel their rental vehicles at nearby gas stations like Citgo and Choice South FD Store during their rental period.
Are there other car rental agencies near Enterprise Rent-A-Car in Saint Petersburg?
Yes, nearby car rental options include Alamo and Rolls-Royce & Bentley, providing additional choices for customers.