Enterprise Rent-A-Car

Reviews

• BG

  Bethel-Andrea “Andrea B Gordon” Gordon

  3 days ago
  5.0
  I had to bring my new truck to the dealership for warranty work. This was stressful as can be. Nayeli at Enterprise was amazing, her and Alex at the dealership worked so well together and did everything to make this as stress-free as possible. The Wagoneer drives great and I can't thank them all enough. She even helped me figure out how to work everything from the radio to my Bluetooth. Thank You Nayeli!
• AU

  A Google User

  5 days ago
  5.0
  If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
• JS

  Johan Steiner

  Feb 21, 2026
  3.0
  The day before I wanted to rent a car from this location, I called them to make sure they had cars available and book the car. They weren't able to apply my discount code so I booked the car online for the next morning, at 8:30. They called me the next morning to tell me that they wouldn't have a car available until about 2:30 p.m., which didn't work for our plans. We decided not to rent a car at all. In summary, they might not have a car available for your reservation.
• JD

  Juicy Denmark

  Feb 11, 2026
  1.0
  My experience with enterprise was terrible! Don’t ever rent from the enterprise on 5th ave south in Stpete!!!! They are very racist , rude and unprofessional!!! They kept my deposit and said it was ashes on the side of the car and like I told the lady that definitely wasn’t from me ma’am because I’m not a smoker!!! I told her whoever vacuum the car before I used it didn’t do a good job with it so
• TK

  Thompson K

  Jan 31, 2026
  1.0
  I am writing to report a troubling experience I had at one of your Enterprise Rent-A-Car branches and to ask for clarification about employee responsibilities regarding vehicle information. I went into the location intending to rent a vehicle for one day. Before completing the rental, I asked the front desk employee whether the vehicle I was being offered had Apple CarPlay. I rely on CarPlay for navigation and needed to know whether the vehicle had this feature before I could rent it. The employee initially said she did not know and continued to process the rental. I asked again, explaining that if the vehicle did not have CarPlay, I would not be interested in renting it. Instead of checking the vehicle details, consulting another employee, or offering to look up the information, the front desk assistant became dismissive. She told me to walk out of the branch and stated that she was not going to rent me a vehicle anymore. I was surprised and disappointed by this reaction. Enterprise states that providing “exceptional customer service” and listening to customer needs are core parts of your Standard of Care, and that employees are expected to help customers understand “rental terms and conditions, vehicle features and other services.”  Given these expectations, I was confused as to why I was not given assistance in confirming a basic vehicle feature before being told the rental was canceled. I would like clarification on the following points: 1. Are employees trained or expected to verify whether a specific feature (e.g., Apple CarPlay) is included in the vehicle being offered? 2. If an employee does not know a feature, should they check with another staff member, examine the vehicle, or otherwise make an effort to provide accurate information to the customer? 3. Is refusing to rent to a customer for asking a question about vehicle features consistent with Enterprise’s customer service standards? I would appreciate a review of this interaction and guidance on your policies so that future customers do not face similar confusion or mistreatment. Thank you for your time and attention to this matter.