Valvoline Instant Oil Change

Reviews

• JB

  Jessica Babcock

  3 days ago
  1.0
  We had our oil changed and radiator flushed here. They refilled the radiator with windshield wiper fluid and not coolant. We didn’t noticed until the next day. When we returned with the car they refused to do fix the problem. They wanted us to take it to a full service mechanic and have it tested. The manager then told us to save all receipts. After asking to speak to the next manager up and told no the manager on site called him and Came back to us and said that they would redo the car, but the heater may not work. There was zero compensation zero understanding Absolutely nothing we had to argue with them to have the vehicle redone. At first, we just asked for the money back and they refused to do that then they come back with well they’ll redo it.
• KN

  Katie Noyce

  4 days ago
  5.0
  Came here for a quick oil change. I always liked the ease of their service. After the oil change I noticed smoke a lot of smoke. So I brought it back to the store to have it checked. The gasket on the oil filter was improperly seated and the car was leaking oil. Mathew took care of us and addressed the problem ensuring no further issues. He was polite and informative to every step of the process. He made a bad experience a positive one. I drive a luxury car and he was very knowledgeable about the cars needs.
• DC

  Dunn logicbpm chandon

  4 days ago
  5.0
  Amazing... After a dozen [previous] oil-changes : 1 st place to successfully reset the "oil life" on dash. 🤯 Techs I got in my lane helped me find the service pkg I needed and were very low pressure on the extras. Have a feeling this team is clean-working in every lane though. 👍🏽
• ID

  Isabelle Doerr

  Feb 21, 2026
  5.0
  We brought our truck and we got service very quickly. They gave us a paper and broke down the prices of each service as well as the amount of time they would take! We ended up getting the rear differential fluid changed, and air filter as well as an oil change. Friendly and quick service. Will come back again. I think it was Matthew who took care of our vehicle and he did a great job.
• DM

  Dawn McCusker

  Feb 10, 2026
  1.0
  I would NOT recommend the Valvoline Riverview location. During our visit, they damaged our vehicle and refused to take any accountability. We came in for a routine oil change and tire rotation on our SUV this past Sunday. Three tires were completed without issue, but on the last tire we heard loud, abnormal noises while they were working on it. It clearly didn’t sound right. They ended up forcing the tire off and stripped the lug nut studs to the point they couldn’t even get one of the lug nuts back on. Multiple employees kept coming over to look at the wheel, yet no one communicated with us about what was happening. After over 40 minutes, we were finally told something was wrong and were sent to Mavis for repairs with one lug nut in our hand the could not get back on the tire. If they were able to get it on the tire I don't believe we would have been informed at all. At Mavis, they replaced TWO broken lug nut studs and told us they OFTEN get customers sent over from this same Valvoline location for the same problem— which is very concerning. It tells me Valvoline is the PROBLEM. We contacted the area manager with our $135 repair bill and were told they would not reimburse or refund anything. They only acknowledged one damaged stud at first, even though two were broken. Our vehicle had zero issues before service, and we literally heard the damage happen while they worked on it. I wouldn't be upset if they just took accountability for their mistake. I have lost all their trust. They were quick to suggest the damage may have already existed, but if that were the case, why did we hear the stripping noise while they were working on it? And why did they wait so long to tell us there was a problem? The area manager also stated they would force the tire off to complete the service; however, if a tire is not coming off properly, it should not be forced—especially if they cannot fix the resulting damage. They should have simply stated they were unable to complete the service due to the issue with the tire. We would have been far less concerned if that had been done. What should have been a simple oil change and tire rotation turned into a $240+ expense because of their mistake, and they refused to take any accountability. If they can’t perform tire rotations without damaging vehicles, they shouldn’t be offering the service. Customer beware — if something breaks while they’re working on your car, don’t expect them to make it right.

Frequently Asked Questions About Valvoline Instant Oil Change